Guest User
April 20, 2024
It takes a while to get to the room after checking in. After checking in, I staggered to the room door in the wind and rain and found that it could not be opened. I waited in the cold for a long time and the person who came said that the front desk neglected to activate the room card; the TV could not be adjusted and I waited for someone to adjust it; I asked the projection screen and waited for someone to adjust it again. After waiting for a long time, no one came and I called the voice call and was hung up; finally someone came and didn’t know how to adjust it, and it took an hour to adjust it. During this period, the manager and engineer’s WeChat and mobile phone could not be reached because the engineer was on vacation, the manager was off work, and the engineer lived somewhere else. It couldn’t be operated remotely. The solution given to me was that I waited for two hours and changed my room to continue working. It’s really embarrassing. The facilities and services for a room that costs 700 a night are like this? There is not even a full-time engineer? There is no manager on duty? If you encounter a problem, customers have to wait for these leaders to come to work before they can solve it, right? The facilities, services, and response speed of the all-season are 100 times better than yours! ! ! ! I will continue to report to 12315
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