UrCove by HYATT Shanghai Lujiazui Expo

Friendly reception officers and hotel employees. Hotel in a good location. The restaurant food is nice.

Middle of nowhere but good room. Gym is spacious and new. Check in fast

Everything was really great, wonderful service, clean rooms, every room has tea bags and coffee machine, perfect japanese-styled toilets, clean service everyday. europenian breakfast, to-room delivery robots. 谢谢您啦！都是很好！

Was there for a convention. Do not expect Hyatt service from URcove by HYATT. They are not the same.

It is a pleasure stay at Urcove Expo. After checking in, I was surprised to see a cleaning lady squatting inside the elevator. I asked her why. She said "the logo of the hotel is in white (carpet is dark grey). Should the logo be dirty. It doesn't look nice at all". The cleaning lady of 5th floor also displays good customer service. At least in my opinion. If I used the items in a certain way. After cleaning, she will maintain it the way I used them. The lady who helped me checked in on the day of my arrival is also helpful and friendly. Unfortunately I didn't catch her name. If I call right she is thin and wears glasses. Last. Ms Yuki at the reception is also helpful. She helped me book my cab. And also taught me how to use the phone app to use the local bicycle. Looking forward to try it myself. The only downside is transport if public transport is preferred. The metro station do need some patience and stronger lower limb power. I caught flu on my first night due to exhaustion from long flight time, colder and rainy climate when arrived. Otherwise for the staff friendliness and helpfulness, I will still give 5 stars. Thank you. Appreciate.

Very nice hotel, a bit aside of happenings but this also has advantages. Friendly staff, clean rooms.