CitiGO Hotel Shanghai On The Bund

We recently stayed at Citigo Hotel shanghai bund for 6 nights, and I must say it was an absolutely fantastic experience. From the moment I walked in, I was greeted by a warm and friendly team that made me feel welcome right away. The staff went above and beyond in every aspect of my stay, always eager to assist and ensure my comfort. The rooms were immaculate, well-appointed, and spacious, with all the amenities you could possibly need. The housekeeping team kept everything in pristine condition throughout my stay. The water bottles and amenities were constantly replenished. What really stood out, however, was the staff. Whether it was the front desk team helping with local recommendations, the restaurant staff providing great dining suggestions, or the concierge offering insightful tips on the best places to visit in the area such as 苏州市and 乌镇. Everyone made sure I had everything I needed. Special mention goes to staff members who worked the night shift, who was exceptionally helpful when I needed assistance with booking tours and handling a small issue I had with my reservation. This hotel is a true gem, and it’s clear that the management invests in providing top-tier service. I highly recommend this hotel for anyone looking for not just a place to stay, but a genuinely pleasant experience with staff that truly cares. I’ll definitely be back!

Location's great, near main attractions. But breakfast is bad with limited options, and the room was dusty. Just an average stay.

The space is a bit of a squeeze but is expected because it’s Shanghai. But I am a bit surprised how far from the station this hotel is. I think the nearest station is 1km away. But what they lack in location is compensated with everything else, staff was nice, breakfast was nice.

Very nice staff in the Hotel. 👍 clean and cute rooms aswell.

Clean, comfort as well as excellent and friendly services. Location wise is pretty good, walkable to the bund.

The service was beyond my expectation! I arrived quite late since I came across province (from Hangzhou) and need to prepare myself in order to travel to South Korea and Japan on the next day. So I planned to wash my clothes and repack my luggage here. When I arrived here, they asked a lot of questions in case I need anything. They even have a free dumpling soup (เกี๊ยวน้ำ) during 10-11 PM. I prepared my noodles cups to eat here at first since I researched that not many restaurant surrounded, so they helped my cooked the cup noodles with their coffee machine (for boiled water) and I can had them with free dumpling soups. Felt good! Washing machines are downstairs, I couldn’t used it since I had no Chinese numbers, so the receptionist helped me too, and the laundry is free here, too. So I can see many people had the dumpling soup while waiting for their laundry. Full of people in the lobby during 10-11 PM. Never expected to see this. The room was nice too. Not big but enough space, with a great view of Shanghai. Comfortable room with enough ventilation. I hope I can come back staying here again one day!