Guest User
September 15, 2024
First of all, the carpet on the floor was super smelly when I checked in! Especially on the fourth floor! You have to hold your breath when waiting for the elevator! The first room I checked in at 7pm had the light on as soon as I entered the room. The neatness of the two pairs of beds was also different. I asked the front desk to change a room, went downstairs to change the card and went out directly. When I came back to the new room, I found that the sheets and quilts of the two beds were damp, and there was blood on the quilt cover in Figure 1, so I contacted the front desk to change it. The first sentence of the front desk was that you checked in at 7 o'clock, why didn't you say so? After I explained, I went out directly after changing the card at the front desk and just came in. She said she wouldn't change it and asked me to change it myself. I was speechless about this front desk! Finally, two front desks came up. When removing the sheets and changing the new sheets, they saw the hair and yellow stains on the mattress protector in Figure 456. The front desk looked at me and didn't pick it up and spread the changed sheets directly. The sheets were still with cigarette holes. They didn't say to change another one and still spread it directly. The changed quilt cover was also reversed and emphasized that it was not reversed. It was the same attitude that could be done less! I called the front desk to change it, and after I waited for five minutes, it was already early in the morning. If she had seen it and changed it in time, she wouldn't have made me look for it twice. She was still impatient, and I wanted to rest early! The yellow stains on the toilet would not be like this if the cleaning staff had brushed it. How could the yellow stains that fall off easily not be brushed off! This phenomenon did not occur in other hotels I stayed in along the way! The shower head in the bathroom of 406 was also broken. When it was turned on, water spurted out from it. In the end, I took a shower by covering the place where the water spurted out. The windows are also very thin. Even if they were closed tightly, they still seemed to be open. The sounds outside were very clear. I didn't understand why the hotel I had stayed in and thought was very good now had so many bad reviews. This time I understand it! I don't know if the front desk and the cleaning staff can't find anyone in Shanghai, so they have to find such employees to do the work. It's a good hotel. Doesn't the management check the rooms? The carpet is so smelly that it is not cleaned or replaced! This is how the employees of each department work.
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