Intercontinental Hotel & Resorts properties in Shanghai

My stay at InterContinental this time was truly excellent. As soon as I arrived, the concierge proactively helped with my luggage. Check-in at the front desk was efficient, and the staff were very friendly and approachable. There was a minor issue with the room initially, but the duty manager kindly upgraded us and even included lounge access. The room itself was spotlessly clean, the bed was incredibly soft and comfortable, and the soundproofing was excellent; despite being on a main street, we weren't disturbed by any noise. The view from the window was lovely, and it was very relaxing to just gaze at the scenery in my free time. The breakfast offered a good variety of dishes, and the taste was consistently good – a special shout-out to the auntie at the noodle station! This hotel is perfect for both business trips and leisure travel. I'll definitely book here again on my next visit.

The Sapphire Room is definitely a lot better than the Ruby Room. Brought my family here for lunch on a weekend. The ambiance is great, quite elegant and quiet. We arrived early, so there weren't many people around. The dishes have a nice fusion cuisine touch. The Roasted Pigeon: The skin was incredibly crispy, clearly freshly roasted, much crispier than what you usually find elsewhere. The skin alone was amazing. The Snow Pea and Honey Pepper Beef Cubes: The snow peas were the star, truly glistening. The beef cubes were well-done but very tender. The Rich Chicken Broth with Bamboo Shoots and Old Tofu: This local specialty old tofu was quite unique. The Seafood Poached Rice: Very fresh, packed with ingredients, and hearty.

The hotel's location is excellent, just a few steps from the riverside promenade, perfect for cycling, jogging, or a leisurely stroll. Although the room facilities aren't the newest, they are well-maintained and convenient to use. I especially loved the double vanity in the bathroom. The room also offered a nice river view. The hotel's fitness center and pool were quite busy, and the 1188 restaurant on the ground floor was even more crowded for the evening buffet, which offered a decent variety of food and drinks. Outside the 1188 restaurant, there's an old villa district that used to be the Shanghai Alcohol Factory dormitory. It's now preserved and converted into an English-style pub, though I'm not sure if it's currently in operation. Now for some areas that could be improved: The young lady with glasses at the front desk during check-in spoke in a very soft voice throughout, almost mumbling, and showed no enthusiasm. This was a stark contrast to my previous experiences with InterContinental hotels. I wonder if they treat business and non-business guests differently.

This hotel is perfectly located in Xintiandi, a bustling area in the heart of Shanghai, yet it offers a peaceful retreat. The buildings are low-rise and scattered within a beautiful garden. My boss was on a layover in Shanghai for a business trip, so we were in a rush and didn't get to appreciate the hotel's full beauty. I snapped a few photos at night, and they turned out absolutely stunning. InterContinental always delivers high quality and excellent aesthetics, making it a great choice for both leisure and business travel – you won't be disappointed.

Great hotel with amazing friendly staff, this was my fifth hotel I booked in Shanghai during our long 3 weeks stay and it was the best location. The management did everything possible to make our stay more comfortable and accommodate all of our needs.

Five out of five stars, highly recommended! The hotel is very close to Shanghai Railway Station, just a 10-minute walk away. The Suzhou Creek is right behind the hotel, which is also a great area for a stroll. A special shout-out to Joyce and Orlando! The room was clean and tidy, and the bedding was soft and comfortable, ensuring a great night's sleep. The front desk staff were warm, polite, and handled check-in efficiently and smoothly. The facilities were well-maintained and comprehensive, and the cocktails at the lounge were excellent. Our overall experience far exceeded our expectations, and we'll definitely choose to stay here again on our next trip!

The room had a cool astronomical theme, and the projector display was beautiful! My child loved it! However, the first-floor balcony was blocked by trees, making the astronomical telescope completely unusable. The infinity pool was great for photos, but make sure to go at sunset, otherwise, it gets very sunny. My main complaint is about the complimentary planetarium tickets from the hotel. When we arrived, we found that one person's information was incorrect and another had no booking information. We had to wait almost 15 minutes for the hotel to resolve it, which caused us to miss our morning reserved activity. This really spoiled our mood and messed up our plans. What was supposed to be a fast-track entry ended up being slower than buying tickets directly – a really poor experience!