Pullman properties in Shanghai

This was my first time staying at this hotel, and here's a summary of the pros: 1. The hotel's location is incredibly convenient. You can step right out and catch Metro Lines 1, 3, or 4, and be in the bustling city center within a few stops. If you have heavy luggage, you can use the accessible elevator across the street at the express hotel to enter and exit the station. 2. The hotel is close to Shanghai Railway Station, with many fast-food restaurants and convenience stores nearby, making shopping and quick meals very easy. However, there were also some drawbacks: 1. The room cleaning was not thorough enough, especially the bedside table which had a noticeable layer of dust. It felt quite unpleasant. 2. I encountered cleaning staff in the elevator, management on my floor, and restaurant staff, but none of them greeted me. The service lacked basic courtesy. 3. The restaurant is located in the innermost part of the first floor, which already has poor natural light, and the lighting during meals was also dim, which negatively impacted the dining experience. 4. Restaurant management seemed lax; they didn't discourage guests from dining in room slippers or even bathrobes. 5. During breakfast, items like cheese and ham were placed on the same platter as fruit, which was an illogical arrangement. Getting items like corn required reaching over nine condiment dishes, which was both inconvenient and unhygienic. Overall, my experience during this stay was not very satisfactory.

I chose Pullman Shanghai South for my business trip to Shanghai, but the hotel facilities are a bit old. I reported this to the front desk, and the duty manager helped me upgrade my room type. All the hotel staff have excellent service attitudes; it's just that the room facilities are outdated, a hardware issue. Luckily, the location is superb, and the front desk service is also commendable!

From check-in to check-out, the service was consistently attentive and caring. Serena and Sia at the front desk handled procedures efficiently and with a warm, friendly smile. The concierge team, David, Jackie, and Louis, were proactively enthusiastic, helping with luggage and arranging transport very promptly. Housekeeping was incredibly responsive, addressing all requests quickly and appropriately. The staff's professionalism and dedication truly brought the meaning of 'service' to life, making me feel right at home. The hotel rooms are spacious and bright, with a modern and elegant design. The bedding is comfortable, and the facilities are well-maintained, clean, and tidy. The views are expansive, offering a panoramic city landscape. The soundproofing is excellent, ensuring a quiet and relaxing environment. The dining experience was also great. Breakfast offered a wide variety of choices, both Chinese and Western, and everything tasted delicious. The hotel's location is superb, making travel very convenient. I will definitely choose this hotel again on my next visit to Shanghai.

Overall, it was a decent stay. The heating in the room was a bit too warm for winter, and I was told it's a central system for the entire building that can't be adjusted, which was a bit disappointing. Sleeping at night was fine though, not too hot and not too cold. The buffet breakfast selection was a bit limited. All in all, it was an okay experience, neither great nor terrible.