Renaissance properties in Shanghai

We booked a family-friendly scenic room, and the night view was absolutely stunning. You could see the 'Shanghai Trio' (Lujiazui skyscrapers) and Yu Garden. Even with an extra child's bed, the room was still spacious and comfortable. The rooms with Oriental Pearl Tower views would have been a bit small with an extra bed, so we opted for this one to enjoy a different kind of view, and it was perfectly situated. We could see the Yu Garden area lit up all night long. Getting around was super convenient; Yu Garden was very close. Just across the street, past the zebra crossing, was the subway station, making it incredibly easy to travel. The subway goes directly to Hongqiao Railway Station and the airport. The staff provided excellent service, and the breakfast was a rich mix of Chinese and Western dishes. Overall, I was very satisfied and will definitely choose this hotel again next time I visit Shanghai.

The hotel's location is super convenient, and getting a taxi from Shanghai South was a breeze. Karen at the front desk was very professional; check-in was smooth and easy, and her information about local transportation was spot-on. The room was exceptionally clean and quiet. There are plenty of dining options both within the hotel and nearby. Overall, I was very satisfied with my business trip here.

Overall, I liked the hotel. The room was spacious, as was the bathroom. The views from the windows were amazing (photos attached). The room has a kettle, fridge, ironing board and iron, umbrella, and safe. There's plenty of storage space. We were able to check in before 2 PM without any issues. On the downside, the furniture is really worn out, it was dusty, the mattresses were strange, and the pillows weren't great. There were four of us, but only three towels provided. Tip: Don't try to find the entrance through the shopping mall right away. Exit subway Green Line #2 at Exit #5, turn left, and walk around the exit. You'll see the entrance to the high-rise building (literally 50 steps away). At the entrance, there are elevators to the 25th floor, where the reception is. From reception, other elevators take you to the residential floors. Once you're familiar, you can use the mall entrance/exit if needed.

The hotel's location is quite far from the city center. The decor is average. My main complaint is about the staff's service attitude; overall, both their service and professionalism need improvement. First, at 9:20 AM, we went to the first floor for breakfast. A woman in a gray uniform stopped us at the restaurant entrance, telling us it was peak dining time and we had to wait to be seated because there were no empty tables inside. We offered to go in and find a table ourselves to avoid bothering the staff. The employee immediately dropped her fake smile and insisted we wait at the door. When we finally entered, we found many empty tables. Throughout our meal, staff repeatedly came over to remind us that breakfast service ended at 10 AM and urged us to hurry and get whatever we wanted to eat. Second, when checking out, a tall male staff member at the front desk was unsmiling and impatient, answering my questions with rhetorical questions. While the 800+ yuan room rate isn't high, the service attitude of some staff members is probably only worth 250 yuan. I hope the hotel strengthens its staff's ethical and professional training! In short, this is not a recommended hotel.

To see the Eurasian eagle-owl and peregrine falcons at the zoo, the Renaissance is relatively close. The 860 price tag might seem a bit high, but it includes all-day soft drinks, afternoon tea, happy hour, and cocktails at the executive lounge, plus the in-room mini-bar and snacks. All in all, it's quite a good deal. The location is very convenient, about a 6-minute walk from the subway station, which is great for those traveling by train. The hotel lobby has a lovely scent, and the decor is very modern and beautiful. The front desk staff and lobby manager were very helpful, even delivering our takeout orders to the room. Our room had a small balcony, and while our floor didn't have the small round table and camping chairs, it didn't really impact our stay. The hotel's hygiene was generally good, but the toilet in our room had a slight odor after each flush, which might be a plumbing issue. Other than that, everything was fantastic.

The facilities are complete, comfortable, spacious, and bright, feeling quite new! The hygiene is excellent, and toiletries are fully stocked. The environment is quiet and pleasant, a true oasis in Shanghai. It's close to the subway station and InCity shopping mall, making shopping and dining very convenient! The service quality is top-notch; my room was upgraded, and I even received complimentary breakfast. The buffet breakfast is abundant and high-class. There's a gym and an indoor swimming pool; even if only one person is swimming, there are two lifeguards and one attendant on duty. The water quality is clear and good! A truly amazing experience!