Sheraton Hotels in Shanghai

The Sheraton Grand Shanghai Pudong Riverside boasts a prime location on the east bank of the Huangpu River, captivating guests with its modern art aesthetic seamlessly blended with stunning river views. The rooms' panoramic floor-to-ceiling windows perfectly frame the glittering Lujiazui skyline and the shimmering river surface like a painting, allowing you to exclusively enjoy the 'Magic City' night view spectacle from the comfort of your bed. The cleverly designed bathroom offers outside views, making the silhouettes of passing cruise ships and the glow of the morning sun private luxuries as you soak. The 6th-floor swimming pool is immaculately clean. On the first floor, the executive lounge discreetly defines a chic, urban-sophisticate lifestyle. With a well-equipped gym and smart room control system, the hotel ensures a seamless blend of business and leisure. It stands as a poetic haven on the city's waterfront and a superb lens through which to grasp the pulse of Pudong.

The room was clean, elegant, and inviting. With a floor-to-ceiling glass wall, the view from the 29th floor was fantastic. A clever design feature was a small ventilation window, allowing for fresh air without any safety concerns. The service was warm, thoughtful, and attentive; Kathy was exceptionally helpful. Parking was very convenient: simply register once at the concierge desk, allowing free parking with unlimited in/out access for the duration of your stay. The hotel is conveniently located at Exit 3 of Tangqiao Metro Station, which made getting around very easy. Additionally, it's less than a kilometer from the Riverside Greenway, making it very convenient for a run.

Sheraton Pudong is my favorite hotel since the first time I set foot in Shanghai (2018), I just love the place and comfort here. Amazing place next to a Mall and Metro station, lovely and corteous staffs! Will always stay here everytime I come to Shanghai!

I recently stayed at this hotel and had a delightful experience. The location is convenient, with easy access to public transportation and nearby attractions. My room was spacious and well-furnished, featuring a comfortable bed and a modern, spotless bathroom. The hotel offers excellent amenities, including a well-equipped fitness center and a relaxing spa. Dining options were diverse and delicious, catering to various tastes. The staff were friendly and attentive, providing outstanding service throughout my stay. Overall, the Shanghai Jia Ding Sheraton Hotel is a great blend of comfort, service, and convenience, making it an ideal choice for both business and leisure travelers.

The room was excellent and offered a fantastic sea view. The bed was very comfortable. The hotel's ambiance was great, and the service was equally impressive. I'd like to give a special commendation to Devin Jia, who has assisted me with check-ins on several previous stays. His service attitude is outstanding, he's always smiling, and he makes every guest feel truly at home. Highly recommended!

As a multi-generational family traveling with seniors and children, we chose the Sheraton Fengxian Baohua, hoping for a comfortable holiday. The hotel's hardware truly stood out – the spacious and grand public areas, generous room layouts, and excellent location (adjacent to Qingxi Ancient Town and Shanghai Fish) all laid a solid foundation for our trip. However, the 'soft services' during this stay were a major disappointment, starting strong but quickly deteriorating. The management shortcomings exposed during the peak holiday season were particularly regrettable. **I. Positive Highlights: Robust Hardware, Heartfelt Frontline Service** 1. **Excellent Hardware Facilities:** The hotel's overall decor is modern and elegant. The high-ceiling lobby design feels open and bright, guest rooms are spacious with good soundproofing, and the mattresses offer medium firmness, making them suitable for elderly guests. Its prime location is a significant advantage, with Qingxi Ancient Town within walking distance and attractions like Shanghai Fish and Fengxian Museum all within a 15-minute drive. 2. **Heartwarming Support from Frontline Staff:** Despite frequent issues at the management level, our housekeeper, Auntie Duan Xiubi, was an absolute lifesaver. When we faced the predicament of no spare duvets (the front desk claimed, ”all spare bedding was used up”), she proactively intervened. She not only quickly found pillows and personally put on clean duvet covers but also thoughtfully told us, ”It's busy during the holidays, no need to rush, make sure you get some rest first,” and even wished us to ”have fun.” Her enthusiasm, resourcefulness, and sense of responsibility injected warmth into the stark management shortcomings, becoming the sole 'service highlight' of our stay. **II. Negative Experience: Disorganized Management, Slow Service Response** 1. **Chaotic Check-in Process, Excessive Communication Burden:** Our group arrived at 11:30 AM to discuss check-in time, clearly stating that ”the whole family would go out for lunch and return around 1:00 PM to check in.” However, upon our punctual return at 1:00 PM, only one of our three booked rooms was ready. Considering the holiday crowd, we proactively suggested, ”we'll gather in one room to rest first,” but this wait stretched to 2.5 hours. It wasn't until 3:30 PM, after multiple calls, that the remaining room cards were delivered by a robot, with no human providing any updates on the progress. The elderly and children grew tired from waiting in the cramped room, and the lobby sofa area was also full, offering no alternative resting spot. The experience was extremely poor. 2. **Basic Services Missing, Superficial Emergency Handling:** Upon checking in, we found no spare duvets in the room. When we called the front desk, the response was, ”There are too many guests during the May Day holiday, all spare bedding has been used up.” Such a shortage of basic guest supplies indicates a serious miscalculation of holiday occupancy by the hotel. It was only after our persistence that Auntie Duan managed to arrange for a blanket (not standard bedding), while the front desk never proactively followed up or apologized. 3. **Passive Management, Relying on Frontline Staff to ”Firefight”:** From check-in delays to supply shortages, the core problem stemmed from management's disorganized coordination: a lack of oversight on cleaning progress, insufficient guest supply reserves, and no emergency mechanisms in place. When faced with guest requests, the front desk merely robotically repeated ”please wait” and offered no solutions (such as prioritizing access to a lounge area or providing complimentary drinks), creating a stark contrast with the proactive efforts of the frontline staff. **III. Summary and Recommendations** If rated comprehensively as ”5/5 for hardware, 3/5 for service,” the hotel's solid foundation in hardware is certainly commendable. However, the service details proved to be a significant weakness, especially during peak occupancy, where management flaws directly exacerbated guest inconveniences, making it extremely unfriendly for multi-generational families with elderly and children. **Suggested Improvements:** 1. During holidays, optimize cleaning schedules in advance and display real-time room readiness status to minimize guests' unproductive waiting time. 2. Stock sufficient basic guest supplies (e.g., duvets, cribs) to prevent passive situations where supplies run out. 3. Management needs to proactively take responsibility for coordination, rather than leaving frontline staff to ”put out fires” alone. Basic compensation solutions (such as late check-out or dining discounts) could be offered to alleviate guest frustration. Finally, a special thank you to Auntie Duan Xiubi. Her presence made us believe that if the hotel truly prioritizes supporting and training its frontline staff, the service experience would undoubtedly see a qualitative improvement. We hope management will listen to the voices from the ground and not allow heartwarming individual efforts to be undermined by disorganized management. (Note: This experience is based on the May Day holiday in 2025; regular service may vary and is provided for reference.)

Our trip was really great! The hotel so clean and peaceful, the staff was very helpful and friendly and our room was beyond expectations. Our room was huge, very comfortable and above all very clean. The only downside was that the air quality was not that great, it was very dry and stuffy. I would definitely recommend staying at the Sheraton for a nice tranquil stay in Chongming!