Anonymous User
November 15, 2022
Comments: When I checked in, the girl at the front desk said that the pillowcases had not been delivered yet and were covered with bath towels. I didn’t say much. When I entered the room and wanted to use the bathroom, there was an obvious hair on the toilet seat. When I opened the drawer to use the hair dryer, there was another hair. I opened the suitcase and straightened it. When I looked at the floor, there were still so many obvious hairs. I got upset. I looked at the bath towels on the pillows. You said that it’s ok that there is no pillowcase, but you didn’t change me a clean bath towel? I looked at the quilt cover. Oh my god, this is amazing. Although the room I booked is at a very favorable price, the hygiene of your room is not in place, and even the linens are rotten [burst into laughter]. I really can’t stand it. I called the front desk to report it and paid the difference to upgrade the room. I won’t say a lot of nonsense. Anyway, the hygiene of the changed room is not much better [burst into laughter]. I don’t mean to belittle it. I suggest whether the hotel can follow up on the hygiene situation and whether the front desk staff’s ability to deal with problems or emergencies can be strengthened.
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