Intercontinental Hotel & Resorts properties in Shenzhen

This stay exceeded our expectations! Our butler had meticulously arranged the room type in advance, and as soon as we walked in, it was exactly what we wanted. The entire room was spotless, not a speck of dust in any corner, making for a truly comfortable stay. Traveling with a child, the biggest surprise was the comprehensive family-friendly amenities – all sorts of playthings were readily available, so we didn't need to prepare anything ourselves. Our little one had a blast! The hotel's overall environment is quiet and serene, and the soundproofing is excellent; there was absolutely no noise, allowing us to relax completely. Our butler, Jason, was incredibly responsive throughout our stay, almost instantly replying to messages and promptly handling every request with thoughtfulness and care. He made the entire experience effortless and worry-free. Next time we bring our family, we'll definitely be requesting him again. Highly recommend to anyone traveling with children!

My stay was very pleasant overall. The room was clean and tidy, the environment was quiet and comfortable, and the facilities were complete and in good condition. A special thanks to Linda, Chris, and Winnie for their warm, friendly, and courteous service. Whether it was checking in, asking for directions, or assisting with various requests, all three were patient, meticulous, efficient, and responsible. Their thoughtful and heartwarming service throughout, with attention to detail, greatly enhanced my experience. The excellent environment combined with their dedicated service made my trip relaxing and enjoyable. I'm very satisfied with my overall experience and will definitely choose to stay here again on future trips.

This trip was spontaneous, with no prior planning. Overall, it was a fantastic experience, and I'll likely return. First off, during check-in, our room wasn't quite ready. The lady at the front desk was incredibly helpful; she got us beach passes and even booked a cooking class for my child for the next day. When we took the kids swimming, the pool attendant diligently helped adjust my child's back float from three layers to two and secured it properly. They also thoughtfully suggested that arm floats might be more convenient and safer. While playing at the outdoor pool, we rented some floats. My child had a blast, trying out all the large and small floats, and even the inflatable dinosaur. It really made their day! Initially, when we got back to our room, we opened the balcony door. Due to the temperature difference and taking a shower, the entire floor inside got wet. Housekeeping was amazing; they promptly brought a drying machine and replaced all our trash cans, fresh towels and bathrobes, and even cleaned the bathtub. I'm very grateful for their help. The next day, they also extended our check-out by two hours, which allowed us to relax in the room a bit longer. This trip was an excellent experience, and my son had a wonderful time too!