Intercontinental Hotel & Resorts properties in Shenzhen

Our stay was incredibly pleasant, and we'd like to extend a special thanks to Linda for her excellent service. She was warm and friendly during check-in, very thorough, patiently answered all our questions, and provided many useful tips. Her service throughout our stay was genuinely warm, making us feel very comfortable. The room was clean and tidy, offering a good living experience. The hotel's overall service quality is consistently high, providing a great experience. Our check-in process was smooth and enjoyable, making this hotel highly recommendable. We will definitely prioritize staying here again on our next visit.

We stayed at the Intercontinental from August 31st to September 3rd – two adults and children aged 16 and 10. We chose a deluxe room with a garden view (which actually offered views of both the garden and skyscrapers) with two double beds. From the pictures, the beds looked large, but in reality, they were more like 1.5-person beds. The room itself was decent, but upon arrival, we had concerns about the cleanliness. We asked the staff for a cleaner room. They asked us to wait, and given our initial disappointment with the room, the hotel decided to compensate us with an upgraded room. That's when the magic began, as we found ourselves in an apartment! It featured a beautiful living room, a large master bedroom, and another room with two separate beds. There were two bathrooms and three toilets. It was a very spacious and beautiful room; we can't even imagine how much it costs. This upgrade was arranged by a hotel staff member named Dafne. She was so concerned that we were upset and wanted to make our stay more enjoyable. She certainly succeeded, as the room was simply magnificent. Additionally, we were constantly asked if everything was alright and if we were satisfied. The hotel breakfasts were excellent, with everything you could need. Fresh vegetables, fruits, yogurts, omelets, meats – you definitely wouldn't leave hungry. They also served delicious coffee and many fresh juices. The hotel has a fantastic pool and water park; even at 40, you can still enjoy the slides! It was our daughter's birthday, and Dafne helped us order a cake and arrange a lovely presentation during breakfast. Of course, the hotel isn't new, but it has a great atmosphere, is cozy, and the staff tries their absolute best. We really appreciated the attention. A big thank you to Dafne for her care and concern!

First off, the check-in time was indeed quite long, but it's understandable given it was peak summer season. They even offered drinks while we waited, which was a nice touch! As an InterContinental member, I also received two complimentary drinks at the bar. The hotel's facilities are excellent. I went for a spa treatment while my child and husband went swimming – a perfect arrangement. As soon as I finished my spa, the butler notified me that our room key was ready! There was also a welcome fruit platter in the room. The room's view was absolutely unbeatable! We truly felt at home and enjoyed every moment. However, I actually found the breakfast to be even better than the dinner buffet. The oil-splashed noodles at breakfast were delicious 😋, and the chef who made them had such character, clearly demonstrating his passion for food. I really admire him! Thumbs up to him! 👍 For dinner, the seafood wasn't very fresh; the oysters and crab meat were quite loose. Plus, on the second night, we wanted to try the Southeast Asian restaurant, but upon arrival, many dishes were unavailable, which was a bit disappointing, so we left to eat elsewhere. Also, the restaurant closes at 9:30 PM. Overall, having stayed at this hotel over 10 years ago, returning now with my child, I still highly recommend it! The pool and beach are amazing, offering great privacy for guests! We will definitely be back 😊