Aqaba Hotels with Airport Shuttle

"Very polite and hospitable frint desk, especially Randa and Carmen. Service from all staff was very good. Only limitations are facilities for young kids. This hotel would suit mostly business travellers or couples.Also of note, is the newly refurbished roof-top bar .overlooking Gulf of Aqaba"

"Very nice botel, respectful staff, spacious rooms and calm environment, nice food also, with good location near everything"

"The hotel is beautiful and huge, but the swimming pools are very small and not enjoyable, and the sea beach is very small. The staff are wonderful and helpful"

"Stayed one night. Nice beach hotel. There are few tourists, probably due to the proximity of Israel. You cannot bring your own alcohol, they have it at the hotel. For comparison, a bottle of sparkling wine in a store costs 12-15 dinars, in a hotel - 60! Drink under the hotel fence). You can negotiate, but only if you take something from them. And so all is well). Breakfast is good, lots of choice. For dinner we went outside the hotel grounds."

"Of the most beautiful and best products in terms of reception, activity, efficiency, cleanliness, attention to the inmates, and also the taste is very good, thank you all the staff in the restaurant for their good treatment."

"I was on a trip with my friend. It is a budget hotel but due to off season the service was slow. The cleanliness was average as well. Overall OK for a quick short stay."

"Everything was fine, but I faced a problem with the lack of availability. For example, I contacted the receptionist in the morning and asked for the room to be cleaned and for my shoes to be changed (the room was cleaned, but the shoes were not provided). In the evening, I asked for the shoes to be provided, and the receptionist replied, ”Immediately,” but my request was not met."

"We had a very bad experience during check in. Despite explaining that we were very tired & hungry (as it's already almost 8 in the evening), and we just need to check in immediately & have dinner; the staff at the reception denied our confirmed & paid reservation at trip.com. The staff knew that we were very tired, and we even offered to guarantee reservation with our credit card (just so we get the room & can have dinner); but he insisted to keep us waiting until he can get the response from trip.com. After waiting for so long, he said that still no responses from trip.com and he just asked us to wait forever. I got really upset after a long argument with him; and i have to strongly argue with him to give us room & we paid with our credit card for a new reservation. WE NEED A ROOM! I showed him the amount I paid for the Seaview Room charged in USD. (I just realised the next day that he charged me the wrong amount instead of calculating it to USD amount with the correct convertion). So i was charged a wrong amount as I was too tired to check how much he charged me. After a long argument & waiting, he finally gave me the room key; and said sorry for the waiting. They said that they will upgrade the room as an apologies. Just when we were in the room, I found out that they DID NOT upgrade the room. That's exactly the room I booked at trip.com; just I had to pay again with my credit card with a much higher rate! I was to tired to argue with the staff, so I no longer care after calling them saying they didn't upgrade us! This staff didn't even try to change the room; after we said this is not an upgrade. We PAID for this room category at trip.com. Nobody apologies for these so many mistakes from the staffs or management. When we checked out, the manager asked me how was our stay? He was not even aware that WE HAD ISSUES that they denied our paid & confirmed booking! Trip.com finally settled this issue with the hotel, and the hotel returned our overpaid credit card charged. Trip.com apologies a few times, they made many efforts to call us a few times. But the hotel & the management acting as if nothing happened! Is this really how a 5 stars hotel service? Luxury what? They treated us like a homeless person begging for room! So UNACCEPTABLE! I have never experienced staying in a 5 stars hotel with such a BAD service like this! This is the worst in our history of travel! This place must keep their act together! Learn hospitality BETTER! Overall, we were very disappointed, & this place is far from Luxury Collection, it's a CHEAP collection!"

"No-nonsense, no-frills, a practical hotel. Good location, was given a room with the window to the walled rooftop so that was not so great, but clean and comfy enough and helpful reception."