Spa Hotels in Mabalacat

"The location and the spa are the best things about this hotel. Spa personnel were really good and friendly. Everything else was average to bad. The restaurant food was pretty terrible. They need new chefs! I bought a birthday package that wasn't set up even though I spent days discussing via email with the hotel staff (3 people actually emailed me to work out the arrangements). Hotel staff, when you called from the room never picked up, in room dining hardly ever picked up. When they did they said they were busy and would call back - they never did. I bought a room that had 3 breakfasts per day included. When checking in they said I only had 2. I showed them the confirmation on Trip app. The manager proceeded to argue/seemed annoyed and told me to address it later because it was late. I chose to ignore it because they had already screwed up the birthday package and I WAS annoyed. But this is just the level of organization and management of this hotel. Overall, this place needs a management overhaul because it's not being run in a very organized manner nor do they seem to care about the little things like greeting people and being nice."