Popular Sumilon Island 4-star Hotels

Island is beautiful, food is acceptable. But service is very bad. I traveled by air for a few hours followed by another 3 hours on bad road condition then ferry to the hotel, when i was super tiring. I arrived at hotel at 11am and waited until 3pm to have a room. I dont understand why it takes four hours for cleaning when i have told the front desk lady multiple times that i am not feeling well. I d rather clean it myself. On the second day, we went out for diving and came back at 2pm, hotel didnt do room cleaning at all.. I also asked for a spa session. The lady pointed me to a random place with nobody inside. I walked back and forth to ask her again. It happened again when my room is ready. I cant find my room but walking back and forth. Far worse than Thailand, Indonesia in service and price are equally expensive. Suggest to train staff with basic hospitality ethics instead of leaving the guest wandering around for hours and hours. Hotel upgraded our meal with breaky and dinner. But food quality is not hotel level. No other choice on this island. I wont come back to Philippine again.