Phanom Hotels with Pools

"This hotel is set in a beautiful natural environment, on a limestone cliff with a lake. It felt like being in a jungle, which was lovely. The welcome was good, with butterfly tea and clear explanations. However, it's quite isolated, facing a departmental road far from the city. They offer a taxi service, but it's too expensive. This means the only accessible dining option is the hotel's own restaurant, which is a major drawback: - The service is poor: twice, we had to go and get the menus ourselves. - The staff seemed disengaged and were all on their phones. - The restaurant closes at 8 PM, which is quite astounding. On our second night, we arrived at 7:50 PM, right after a group of 20 people, and were told only fried rice dishes were available because we arrived too late… we clearly have different definitions of 'late'. Imagine if we had gone on a night safari excursion, or checked in at 9 PM – we wouldn't have been able to eat, which is a real problem. - Once ordered, the dishes didn't arrive together. My girlfriend had almost finished her meal by the time mine was served (two fried rice and chicken dishes, by the way). Additionally, we couldn't find a hairdryer, and there was another issue: the room was poorly soundproofed; you could hear everyone as if they were right inside our room."

"Beautiful views and an unusual hotel. The staff is very friendly and tries hard. But the hotel needs a manager who can teach me how to provide proper service. I don't care how many smiles I get if check-in and check-out take a long time. They need a video intercom downstairs by the parking lot so that when guests arrive, they can call reception and they'll send a car. Or how do we walk from the parking lot? The food at the hotel is average. This is understandable, since the emphasis is on the view. The waiters confuse hot and cold coffee and forget to bring a drink for breakfast. Many reviews have written about the amazing night sounds. I only heard a ton of cicadas, and that's it. The hotel offered an interesting ATV ride. It's worth taking. But this is thanks to the ATV tour organizers, not the hotel."

"We recently stayed at the hotel and had a fantastic experience! The grounds are well-maintained, everything is stylish and clean. The room is spacious, with a great view and all the amenities. The breakfasts are varied and delicious – a wide selection to suit every taste. I'd especially like to commend the staff – they made our stay unforgettable! Thank you to the hotel team for their hospitality! We will definitely be back again."

"The hotel's location is wonderful!! Gorgeous view from the room!! Spacious veranda!! The room is packed with everything you need! There are monkeys running around the hotel grounds, and you can treat them to some fruit. The hotel staff warns you not to leave food, and to close the windows and doors. Excellent coffee, a view of the river. It's nice to drink freshly brewed coffee in the shade))) Breakfast at the hotel... a good selection of dishes, there wasn't enough broth/soup. There are cafes, bars, and the entrance to the reserve nearby. We'll be happy to return to this hotel."

"A magical place! It was like living in a botanical garden :) Peace and quiet surround us. The cottages are clean and cozy. We stayed in room 22, and no sounds from the main street reached us. The receptionists are attentive and caring. We booked all our excursions through them, and there were no issues, the guides were excellent. The girls always wish you a safe trip and good luck, and then rejoice with you when everything went well. The breakfasts are delicious and varied. The location is excellent! The park entrance is 5-10 minutes away. Opposite is the Bamboo bar and restaurant on the second floor with a beautiful view. The hotel description matches the photo."

"The photo that promotes this hotel on trip.com features a lake and raft houses on the lake. This is not the reality for this hotel, although it does provide tours that visit this lake, and so initial expectations were not met. However if you want my review of the actual hotel, here goes. The family run hotel provides a cool place to stay for physically fit guests and people who do not suffer too badly with vertigo. All the rooms are tree houses, reached by narrow walkways through the subforest at different levels. The rooms vary in size and height to suit everyone, from 4m to 15m up in the trees. Central to the complex is a nice outdoor pool. I loved it, but remember in humid tropical locations infrastructure does not last long, so don't get upset if a table collapsed or a handrail comes adrift, there is a guy who fixes everything. Food available all day, home cooked and reasonably priced. The hotel.is only 2km from the park gates so location, location, location. But definitely no lake!"