Centurion properties in Tokyo

Centurion Hotel Ueno was a complete disappointment, falling short of basic hospitality standards. The deception started right at check-in: the room was explicitly advertised and booked as a ”Casual Double Bed,” but what we actually received was a cramped single bed. This blatant misrepresentation immediately compromised the comfort of our stay. The lack of care extended into the bathroom, which was a major letdown. The sink and shower area were marred by very bad, visible marks that made the entire space feel neglected and unhygienic. For a hotel that positions itself in a convenient location like Ueno, the absolute disregard for accurate room descriptions and rigorous housekeeping is unacceptable.

The location is excellent, with supermarkets and restaurants downstairs, and convenient transportation. The hotel is a bit old; the room I booked was on the 8th floor, but upon check-in I discovered it was on the top floor, which was noisy. The staff kindly upgraded me to a deluxe family room with a king-size bed. The room was clean and tidy, but a little damp. Overall, I was quite satisfied.

A hidden gem in the city that's become my go-to healing haven! I could stay at this hotel countless times! I stumbled upon this treasure on a business trip, and it immediately landed on my 'Priority Business Trip Hotels' list 📝 I absolutely have to rave about it! As soon as I got out of the car, a bellhop proactively helped with my luggage. The moment I pushed open the lobby doors, I was instantly charmed – the aroma was a subtle citrus, not overwhelming or pungent, and the background music was gentle jazz. Even the few minutes spent waiting to check in felt leisurely, a stark contrast to the crowded, chaotic feeling of other hotels 😌 My room was an even bigger surprise! The floor-to-ceiling window overlooked the city's central park, and in the evening, I watched the sunset paint the clouds a honeyed hue. After turning on the lights at night, the lighting was a soft, warm tone, not at all harsh. The bedding was just the right firmness; lying on it felt like sinking into a cloud. I'm usually someone who struggles to sleep in new places, but last night, I fell asleep the moment my head hit the pillow, and a huge chunk of my travel fatigue just melted away 🌙 The bathroom had a separate wet and dry area, and the toiletries had a subtle woody scent. The shower pressure was great, and the hot water came out super fast, leaving me completely relaxed after my shower. Breakfast exceeded expectations too. The freshly made wontons were plump and generously filled, the freshly ground coffee was incredibly aromatic, and even the fruit was neatly cut and arranged, truly fresh, not like those wilted fruits that have been sitting out all day 🍉 The detail that touched me the most was that the front desk knew it was my birthday (I mentioned it when filling out my check-in info). That evening, they sent up a small box of handmade cake and a handwritten card. The handwriting was a bit wobbly, but it was incredibly warm and heartfelt. This kind of thoughtful, understated care is a hundred times more pleasant than flashy marketing. The value for money is truly excellent. It's perfect for both business trips and a quick weekend city getaway. I've already recommended it to colleagues who travel frequently in my department. Next time I'm in this city, I'm definitely staying here again! 👍

Excellent location! There's food, drinks, and shopping right downstairs. The only thing is that the hotel is split into two buildings. The lobby building has the hot spring, but when I checked in, I was assigned to the other building. So, if I wanted to use the hot spring, I had to walk to the other building, which was a bit inconvenient.

Not far from the subway station, which makes getting around very convenient. There are many restaurants downstairs. The service attitude was great, very warm and welcoming. The hotel was also very quiet. I would definitely choose this hotel again next time I visit Tokyo.

The hotel has a large public bath, but its entrance is very close to the front desk, which is sometimes staffed by a woman. If you're staying on the 5th floor, there's no elevator, so you'll have to carry your luggage up from the 4th floor to your room yourself.

Location is absolutely perfect. Very well connected with 4 metros stations nearby. Room is bigger than average in Tokyo. Staff was helpful. They have small kids corner so our 5 year old can play a bit while we were waiting at reception. Lots of food options nearby, it is a busy area late night but we did not hear much noise. Rooms has windows however those are facing the wall of the next building and it is kind of dark even with curtains open. We stayed there initially for 4 nights and then decided to extend for another 2 night as we liked the place.

This hotel is conveniently located near Ueno Station. As it's a capsule hotel, there might be some inconveniences, but it's well-maintained. The hot spring is a definite plus.