Guest User
July 31, 2022
The hotel is relatively close to the high-speed rail, only one stop by subway, very convenient
Before booking, I confirmed that there is an indoor swimming pool. As a result, when I arrived, I only gave one gym card for each room (the swimming pool in the gym next door to the hotel), and I only gave three cards for three rooms.
I asked the front desk: There are two people in one room, why only one card is given?
Front desk: Then if you live with five people, I will give you five cards? !
Me: You are allowing us to live with five people, right?
Receptionist: You can't stay
I didn't ask for five tickets per room, I only asked for one according to the number of occupants. The front desk insisted that it was the company's regulation, and there was only one ticket per room.
So, I proposed to contact the lobby manager. The front desk said that the manager had a rest and asked Ctrip to contact me. Until now, I have not received a call from Ctrip.
I contacted the front desk before making the reservation. Try to arrange the three rooms together. Compared with two elderly people and three children, the three rooms are distributed in three areas of the hotel. I don’t know how the good reviews on the front desk were obtained.
The sanitation and hardware of the hotel are better, but the service is really not good
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