Intercontinental Hotel & Resorts properties in Xiangyang

Overall this very good hotel with nice facilities. However I experience two incidents which downgraded service rank. On the first day in the restaurant person was smoking close to our table - should be separate area for smokers and nonsmokers, no reaction from personel. On the 2nd day when taking short clip of the cook preparing the meal, I was approached by the personel and asked not to record the staff, in other hotels staff is definitely more welcome to guests recording or taking photos. Not here.

The room was spotless and the bedding soft and comfortable. The front desk staff were incredibly warm and attentive. Breakfast offered a wide variety, making it excellent value for money. The staff were always on hand and provided thoughtful service. The environment was quiet and elegant, and the room layout was well-designed. The toiletries were high-quality, and the beef noodles at breakfast were delicious. I highly recommend it to everyone!