Hotels With Wifi in West Midlands, United Kingdom

I stayed at Arden before a flight, it was close to the airport and suited my needs for somewhere to sleep. The check in staff were helpful and processed everything smoothly.

We chose this hotel, about a 30-minute drive from home, for a one-night stay so the kids could go swimming. They were so excited before we even left. After checking in, we rushed to the pool, only to be told that children weren't allowed after 6 PM and could only use it after 9 AM the next morning. However, check-out was at 11 AM, which left very little time. So, I contacted Trip.com customer service to request a late check-out. During the first call, the hotel said they would charge £10 per hour for late check-out. We expressed our dissatisfaction, and thanks to Trip.com's proactive coordination, the hotel finally agreed to a free two-hour late check-out for both rooms. The kids had a fantastic time the next morning, which was a huge plus. The hotel is newly renovated, and the overall facilities are quite good for a UK hotel. Dinner was also decent, though the steak was a bit disappointing. Luckily, the waitstaff were very friendly and didn't charge us for it. IHG's service philosophy was generally well-reflected. However, the hotel seemed a bit understaffed. There were only two people at the front desk, so checking in required a bit of a wait. After check-in, no one showed us to our rooms, and the layout was a bit confusing, making it easy to get lost. I hope the hotel can improve in this area in the future. Also, it would be even more appealing if they could add some family-friendly room types.

We had a fantastic stay overnight. fabulous staff willing to help very caring and understanding very helpful all the time we was there. breakfast was amazing. I’m very wonderfully presented those everything you wanted and all nicely displayed and absolutely wonderfully clean and the staff was great so Wood come back thank you. Thank you for everything bye-bye.

Reasonable room rates, room clean , water hot in bath/shower-food was extremely tasty, and excellent value for money for both evening meal and breakfast. Weather was hot and only improvement would have been to keep complimentary water/juice in foyer topped up as no cool water or drinks available in room.

Very convenient for early morning fl8ghts to stay overnight in a comfortable bed with clean modern facilities. Loved the bathroom! Greeted nicely. The restaurant served tasty basics meals. Both bar and coffee drinks. Didn't like the removal of menus and oth8er table items whilst I was eating. I know I was a late customer. But please, after a long travelling day, I just needed some relaxing enjoyment of dinner and coffee.

The hotel’s parking lot became over crowded due to an event. Meaning we had to park in the airport’s car park and walk back. Unfortunately the location of the hotel means that we were very close to the take off runway and we could hear planes all the time, the windows and walls were not soundproofed enough. Lastly the pillows were rather uncomfortable as they were much too empty, felt like a ballon instead of an actual pillow. Otherwise the room and the hotel were clean and the room service was actually surprisingly pleasant. The staff we encountered was friendly and helpful. The food they served was really tasty as well.

Location is excellent surrounded by trees and away from crowded and noisy areas. The receptionist was very professional and helpful regarding a mistake in my booking as my booking app didn't convey the complete details of my booking. They didn't have any idea that I have a 12 year old child added to my booking and also didn't get the information that I needed 2 adjacent rooms, but they managed to sort it out. Breakfast was great. There was no fridge in the room despite saying there was one during booking, but I didn't need it, so I ignored it. The worst part was the pool staff. They were rude and irogant. Overall, my family and I enjoyed our stay and will definitely go there again if we visit Birmingham again.

Nice hotel. Booked the superior king room. Nice room with some issues. The ceiling is quite low in the bathroom so when you’re standing in the bathtub, my head was quite close to the ceiling. I’m around 6 ft 2. The shower itself is quite good. There was a crack on the wall in the shower which needs to be fixed. Maybe installing a walk in shower would be better. The room was otherwise clean and spacious. They use two beds and stick it together to make one king size bed. Uncomfortable when sleeping as the beds tended to separate slightly when sleeping so you’re slightly sinking in the middle. They should have made this clearer. It would be much better if they have a proper king size bed. The view was really nice from the room. Breakfast was extra and it was very good. It’s a buffet style breakfast. Staff were friendly and accommodating. Although I did t use it, the spa facilities were included in the price which is nice. Lots of parking available and safe. The hotel close the gates at midnight but you can press the buzzer and they’ll let you in. The hotel itself is a listed building so no lifts, but you can probably ask for help if with bags. Hotel itself is beautiful. Would I visit again? Yes

Overall experience was good, I have been a few times but the room we was in wasn’t the best the WiFi was weak so we had to connect to our phone data and the shower curtains were dirty definitely needed replacing.

The hotel is in a friendly location, convenient for walking anywhere, the environment is very good and clean, the reception is also gentle and polite, the room is very exquisite, the facilities are complete, I stayed for a total of three nights, the room on the first night did not have heating, the room after two days had heating, but it was not always on, I think the hotel adjusted it by itself, fortunately the weather was not too cold, overall I was satisfied