Super value quick check-in at Kempinski Hotel Hangzhou

If you are on a business trip to Hangzhou and it is the weekend, why not have a city staycation? Bar! The hotel is located in Ocean Port, connecting large shopping malls, office buildings and high-end residential areas. The geographical location is very good, and there are quite a lot of places to eat, drink and have fun around it. Next, let’s take a look at the overall experience. Check-in After I got off the car, the guy at the door opened the door for me enthusiastically. The check-in at the front desk was very smooth, maintaining the usual standards of international chain hotels. What caught my eye was a handsome guy at the concierge department. When I asked the concierge department for matches and was rejected, he took the initiative to tell me that a store opposite the hotel sold lighters. So I walked out of the hotel gate, but I didn't expect that this colleague from the concierge department followed me out and pointed out the location for me, fearing that I would not find it. This opened my eyes. Although such behavior is written into the SOP in hotel training, very few of them are actually implemented. Rooms Although it has been open for a few years, the hardware of the guest rooms is still in good condition and the overall maintenance is good. The room supplies are from Natura Bisee of Spain. I personally think they can be improved. For example, Diptyque. FOOD There are too many dining options downstairs in the hotel, so I only had breakfast in the hotel. I ordered room service and had breakfast delivered to the room. I chose a set meal. Because I pointed out that there were two dishes in the set meal that I didn't want, the waiter offered to replace the orange juice in the set meal with freshly squeezed orange juice for me. I like this behavior, which proves that the hotel's training is in place and the employees are quite flexible. Spa Since it is a staycation, spa is an essential part. I woke up in the morning and called to make an appointment for the Spa. I learned that the Spa's business hours start at 2 pm, but the waiter took the initiative to call a therapist back to work overtime for me, so a Spa service started at 11:30 in the morning. The facial products used in the hotel spa are Natura Bisee, a brand imported from Spain, most famous for its Diamond series. As expected, I chose an anti-aging facial treatment, and the effect was very obvious afterwards. The glossiness and firmness of the face were significantly improved. Guests can also get a 200 cash coupon to deduct, which is very cost-effective. There is an outdoor garden upstairs in the hotel, which is perfect for daydreaming, drinking coffee, and taking photos. In general, this hotel is highly recommended. If you register as a member of their hotel, you can get a 10% discount on the room rate, which means the basic room type is around 1,200. Go ahead‼ ️