Concerns Regarding Room Service and Maintenance

Dear Hotel Management Team, I have always enjoyed staying at your hotel whenever I visit my hometown, and your property has consistently been one of my top choices due to its excellent service and comfort. However, I regret to inform you that my recent experience was far from satisfactory, and I feel it’s important to bring these issues to your attention. Firstly, I encountered significant delays in receiving my luggage after check-in. It took over an hour for my bags to be delivered, and I had to personally check in with the front desk to ensure the concierge had received the proper instructions. This lack of coordination was quite inconvenient and unexpected, especially given the usual quality of service at your hotel. Furthermore, when I entered the bathroom, I noticed a large piece of broken glass on the floor. This was a serious safety hazard, and I was fortunate that my children did not step on it. It appeared that the room had not been properly cleaned or inspected after a previous incident. I trust that such things should be thoroughly checked before guests arrive. Lastly, the bath tub was leaking, causing the toilet area to flood when I drained the water. This was a significant maintenance issue that affected my stay. I truly value your hotel and hope that these matters can be addressed to ensure the comfort and safety of future guests. I would appreciate a response regarding the steps being taken to improve the situation.