Phuket, Thailand Tour Group Self-paid Spa Experience SABAI SPA

#100 Ways to Travel Address: 17 19 E Chaofah Rd, Tambon Talat Nuea, Mueang Phuket District, Phuket 83000 Thailand Atmosphere/Facilities: Comfortable lobby, steam room, spa room with bathroom Features: spa, Thai massage, high-end decoration, Chinese service Price per person: 2,000 baht Rating: Following the tour group's self-funded itinerary, the spa cost 2,000 baht per person, which is actually close to the price of Thailand's high-end spa (Let's Relax Spa), which costs US$72 per person for 210 minutes, about 2,389 baht. Therefore, there must be certain expectations and requirements for hardware facilities and service quality. Basically, I am not very interested in tour groups' itineraries that may go wrong. The reason for purchasing it is that we really need a comfortable place to wash and change clothes after going out to sea. If we have time, it would be quite comfortable to have a spa treatment. Plus, the tour guide was pretty nice this time, so I didn’t mind the higher price too much. This spa has a steam room where you can do dry steam before entering the spa room. We were all sticky after coming back from the sea, so we chose not to use dry steam and went directly to the spa room to get an extra 15-20 minutes to wash. Wash off the salt and white sand on your body. The first room we were assigned to had a problem with the electric water heater, there was no hot water and the water pressure was extremely low. We waited 10-15 minutes before someone came to help us change rooms. The room we moved to was not inspected in advance. Not only was the bathroom shelf damaged, but the water heater was hot but the water pressure was lower than the previous room. The service staff didn't care about our waiting time at all. Seeing that other groups' waiting times had already expired, they were afraid that their waiting times wouldn't end at the same time, so they started making the beds. I communicated with one of the service staff who could speak Chinese. The hot water in the room had just broken down. We had been waiting for 10-15 minutes and still hadn't washed up. We were feeling very uncomfortable. Could they please let us wash up before starting the service? They left to let us wash up. Who would have thought that the water pressure in the bathroom was even lower and it would take longer to flush clean? Who would have thought that in less than 10 minutes the service staff kept knocking on the door to ask if I was done? They didn't even listen to us telling them that the water pressure was too low and we needed to spend more time. He kept knocking on the door and asking as if he was afraid that he wouldn't be able to finish the service at the same time. In the rush of changing rooms and feeling sticky all over. The service staff's urging made the whole spa experience even more embarrassing and awkward. I was very unhappy and told the service staff: Changing the room took 10-15 minutes, and no one helped during the change. The water pressure in the bathroom was too low so washing took longer. I wasn't listening to the guests' reactions. I'm just thinking that my service time is too late, can't you wait a while? It feels uncomfortable to be urged all the time. Only then did he calm down and wait obediently. Later, because of the hasty and awkward change of spa, some items could not be found. Only with the help of the Chinese-speaking service staff did we find them, which eased the atmosphere a little. I personally feel that the overall service experience is not worth the price. The biggest problem is the routine inspection and maintenance of the hardware facilities, which does not happen in spas of the same price. Next, the enthusiasm for resolving emergencies is very low and the process is very confusing. Even though there is a spacious lobby with high-end decoration, it is the small details that ultimately allow guests to experience the relaxation of the spa. Although the service staff's urging made me very irritated, during the two-hour service, although no one mentioned it, I could fully feel that this was the pressure given to them by the company's SOP, which was transferred to the customers when they encountered emergencies that could not be resolved in time.