Shenzhen High-End Hotel | HUALUXE by KK Mall

Affiliated with the InterContinental Hotels Group, this was my first InterContinental experience. I chose to use 'high-end hotel' rather than 'luxury hotel' in the title for several reasons: 1️⃣ Hotel Positioning: HUALUXE is likely in the second tier of InterContinental's brands and is marketed as a hotel brand targeting Chinese guests. Its positioning is 'high-end' rather than 'luxury.' Compared to other hotels, its positioning is similar to Marriott, Renaissance, Hyatt, and Sheraton. We will share personal insights on these other brands in Shenzhen next. 2️⃣ Price: At a current price of 600+, this is the lowest among other hotels of the same level in Shenzhen! Considering its location, it is close to the airport, with relatively weak surrounding infrastructure and limited scenic views. From the perspective of the target audience, it mainly serves nearby residents and travelers needing airport access (though there is a closer Hyatt near the airport). Considering its newness, the hotel opened in mid-November 2024, and its overall service structure might still be in the testing phase, with the executive lounge not yet open. 3️⃣ Hardware: Frankly speaking, the design is impressive. Whether it's the well-organized room layout, the thoughtfully designed lobby, or the overall interior decor, the Chinese style elements are prominent and look beautiful under the lighting. Although the flowers are fake, they do not detract from the aesthetics. The indoor pool design is standard, but the view outside the floor-to-ceiling windows is somewhat disappointing. The executive lounge is not open, and the lobby bar's tea is the highlight, though the snacks are not highly recommended. 4️⃣ Restaurant: 'Noodle House' and breakfast share the same space. The former's taste is excellent and truly represents the hotel's dining level. Breakfast is also commendable and worth trying, outperforming Marriott and Renaissance in this aspect. 5️⃣ Service: Thanks to HUALUXE for providing re-employment opportunities for many older friends. Seeing faces of different ages is highly commendable. However, there is still much room for improvement in overall training! During peak times, the restaurant staff seemed a bit overwhelmed. The doormen or concierges appeared somewhat indifferent, while the older staff were more enthusiastic and polite than the younger ones! 💪🏽 Looking forward to its continuous improvement.