The hotel has a good location, a good environment, and friendly staff. However, I found the carpet in the room was inexplicably wet in the middle of the night. Could it be a leak near the bathroom? I didn't ask to change rooms because I only stayed one night.
A pleasant stay for 2 nights. It is located next to the airport which makes it great for travellers who want to be located near the airport. There’s a walmart nearby the hotel, ideal for some groceries shopping. Room was clean too.
Hotel near Wall Street/Financial District,New York2.7% of visitors choose this area
GGuest User2026.01.30
The room size was average, but the location was great, right in the Financial District, about 200 meters from the Charging Bull and Wall Street. Breakfast didn't have a huge variety, but it was clean, and the sausages were tasty, though I wouldn't want them every day. Early check-in required a $150 deposit. The elevators were a bit small and you had to wait, but that's normal for a building with so many floors. The other guests were nice, mostly tourists, and everyone said 'good morning' when you saw them.
Hotel near Times Square,New York39.2% of visitors choose this area
Ppekingwang2026.02.01
The room was quite spacious, but my suitcase ended up blocking the door when placed near the entrance. The air conditioning only had hot/cold settings and couldn't be adjusted, and it was quite noisy and drying. The closet for hanging clothes was tiny; a single winter down jacket filled it completely. The duvet was very thin, and the quality didn't seem great. The room didn't provide toothbrushes or slippers, but there was shower gel and shampoo. The hairdryer stopped working on the third day after two days of use. The biggest issue was the elevators; for 36 floors with at least 8 rooms per floor, there were only two elevators. Waiting for 10 minutes to go down in the morning was common. One day, one of them broke down, and I waited for half an hour!
Hotel near Times Square,New York39.2% of visitors choose this area
11300312****2026.01.10
The room was very clean, and the bed and pillows were super comfortable. It's quite spacious for a hotel near Times Square in New York. The location is convenient for transportation, and the receptionist on the first floor is very friendly, always smiling and greeting me when I come and go, even remembering that I've stayed here before. There's no water in the room, so remember to buy some outside and bring it in.
Very nice hotel staff was very professional and very friendly and thanks for the cookies each day and the cookie jar very convenient to restaurants and our fishing boat
Shabby and rundown hotel, simple breakfast with muffin as the main course. Additionally, the sound proofing in the rooms we're extremely poor as we could hear the sounds of our neighbours resulting in bad sleep. On the other hand rhe location was great as it was next to the highway and the enormous mall with attractions rhat will keep you entertained for days.
The hotel is in an excellent location, close to the subway station and major attractions, and it is very convenient to travel. ”
”The surrounding dining and shopping options are rich, and the night view is beautiful.”
Hotel near Wall Street/Financial District,New York2.7% of visitors choose this area
GGuest User2025.08.31
I would like to compliment Ms. Mariam Ibrahim for her outstanding and courteous service during my check-in at the New York Marriott Downtown. From the very first moment, her warm and cheerful personality made me feel right at home. She kindly suggested an upgrade to the 38th floor with access to the Executive Lounge at a very reasonable charge—a memorable experience for my family, as we had never stayed so high before. The view from the room was truly breathtaking, and even from the lounge we could see the Statue of Liberty, which made our stay even more special.
Ms. Mariam’s professionalism, kindness, and positive attitude reflect the true spirit of hospitality. She is definitely well-suited as a frontliner, and her service made our stay an unforgettable one.
The room is large and the brand new facilities look very comfortable, but there is no microwave or bathtub. The bedding is clean and the mattresses and toiletries are new and of good quality. Great value for money!
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135 reviews
9.0/10
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DDr EddyThe hotel is in a very good location. Alexandra was so nice that she gave us a complimentary breakfast and accommodated us even before our check in time. It was a good experience. Although breakfast has a lack of food variety, it was good.
YYuanshanhandaiThe room was clean and tidy, and the heating was strong enough to keep us warm. The outlets didn't require a converter, which was convenient. It was very quiet, and the hotel's location is great, very close to Central Park, making it easy to get around.
GGuest UserThe Sheraton Hotel was, as always, very comfortable. Its location near Times Square provides excellent subway access to all parts of the city. It's also a designated hotel for flight crews from several Arab airlines, so you'll often see beautiful flight attendants and handsome male cabin crew members almost daily.
MmaggieyuI've stayed at this hotel many times. Whenever I fly into LaGuardia, this is my go-to place. The free shuttle service is really convenient, and the staff, including the shuttle drivers, are all very friendly and helpful with luggage (remember to tip!). The shuttle is always on time, and the front desk staff, mostly African American, are consistently pleasant. It feels like a standard four-star hotel, with a large swimming pool and a gym, though I'm always too rushed to use them. While there's no microwave in the rooms, there's a communal one on every floor, which is very handy. The prices on Trip.com don't include breakfast, so I can't comment on that, and I always have early morning flights, so even if there was breakfast, I wouldn't have time to eat it.
HHarpoprahBe careful about their hidden cost, everyday you need to pay around US$50 for their all access fees(lounge, roof top, gym) which is mandatory!
It is not indicated in the booking so I feel cheated that I have to pay for such fees which amount up to US$150 for my 3 nights there.
And did I mention you have to carry all your luggages by yourself which I had to push the luggage trolley myself!
Amazing location but I will not go there again!
GGuest UserMy stay at the Hyatt Grand Central New York was unfortunately below expectations, especially considering the brand. For the price paid, the overall experience felt overpriced for what it actually offers. The rooms and services were adequate, but nothing stood out as truly deserving of the high rates. It was disappointing, particularly because from a Hyatt property one expects a higher level of comfort, attention to detail, and overall quality. While the location is convenient, the value for money simply wasn’t there. In short, a decent hotel, but far too expensive for the experience provided, and not up to the standard one would normally associate with Hyatt.
JJanaElgThis is your no frills place for a place to lay your head. It was relatively clean, had all the necessary amenities, adequate breakfast, housekeeping. I would definitely stay here again. It gets the job done a peaceful rest without breaking the bank. The room had a slight odor not sure what it was but maybe they should do a deep clean to all the rooms and bathrooms. It could be just the one I was in. The toilet seat wasn’t cleaned that well but I survived.
GGuest UserThe room size was average, but the location was great, right in the Financial District, about 200 meters from the Charging Bull and Wall Street. Breakfast didn't have a huge variety, but it was clean, and the sausages were tasty, though I wouldn't want them every day. Early check-in required a $150 deposit. The elevators were a bit small and you had to wait, but that's normal for a building with so many floors. The other guests were nice, mostly tourists, and everyone said 'good morning' when you saw them.
GGuest UserGreat hotel. The room was spacious and clean. Housekeeping done well. The breakfast has quite some choices and is refilled constantly. They have two computers with a printer that you can use free of charge (if needed). Would certainly stay here again
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