Room old and outdated - hotel needs refurbished in older areas - new spirts bar disappointing expensive and not that clean - nenus dirty with fingerprints and sticky - considering brand new they beed higher standards tho mains in Fusion were good but prawn crackers at £5.95 were awful
Attended a birthday celebration. Staff went above and beyond.
In addition, it is a lovely venue in beautiful location and surroundings. 30 minute walk into a lively town or a 5 minute car trip.
Would highly recommend it for a romantic getaway or meet up with family/friends.
Staff were amazing.
Gorgeous hotel in a good location for exploring the surrounding area. Delicious cooked to order breakfast and the restaurant for dinner was superb. Room was comfy and warm would happily stay again
A great stay. Staff were lovely and super helpful. A problem with my room meant i had to switch, but staff addressed this as soon as possible. Pool was an added bonus as were the sauna and steam room. Will def stay there again when visiting Durham.
Location was perfect for our needs, near to beautiful Yarm! The amenities were good and a dip in the pool was perfect after a hot day! Overall cleanliness was good, just needed a few touch up here and there, tiles missing in spa area a
Nd our bathroom looked tired! Disappointed that there was no compensation for broken key card machine and we found this unnerving as it felt very ‘big brother’ being tracked on our every move! A drink at dinner, complimentary breakfasts or bar meal would have been a nice gesture!
97 reviews
7.4/10
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