Xinzhou Fan Hua hotel is a comprehensive business hotel integrating guest room, catering, conference, wedding banquet and leisure. All the guest rooms adopt panoramic view window, noble, elegant, warm and romantic style, which can meet the needs of different guests, highlight the highest level and create a beautiful life enjoyment. The accommodation and reception here are the perfect embodiment of dignity and fashion. A good day starts from Fan Hua.
"Hotel highlights and slots coexist
This time I stayed at the hotel, let me talk about the place that deserves recognition. The location is very superior, the surrounding commercial facilities are rich, shopping and eating are very convenient, especially the old Zhangzhou restaurant opposite, I want to eat local flavors and go out, which is a plus. In addition, the hotel staff is kind and enthusiastic, responds positively when there is a need, and the service awareness is worthy of recognition.
However, there are obvious slots in the experience, which makes people slightly disappointed. First, the staff's business proficiency needs to be improved, and the check-in needs of the good communication in advance have not been implemented. Not only did the room for early check-in not be reserved, but the specially requested ”away from the elevator” room type, but it was actually arranged next to the elevator. The noise of the elevator operation at night affected the rest. Second, the hardware dynamic line design has serious shortcomings. As a nominal five-star hotel, there is only one exit from the lobby to the underground garage, and you need to take steps. What is more unreasonable is that the passage is also shared with the guests for garbage clearance, which is not convenient for passengers with luggage. It is also seriously inconsistent with the health standards and service positioning of the five-star hotel, and the experience is greatly reduced. Going out in the morning was blocked by the iron shelf at the exit of the corridor, and no one was watching on the spot.
Overall, the hotel has advantages in location and service attitude, but in terms of detailed operation and hardware planning, the gap with the five-star standard is obvious, and I look forward to targeted improvements in the future."