Posted on Dec 20, 2025|Japanese Room (50 Sqm), Non Smoking
Guest UserEverything about our stay was perfect. The place was very clean and well maintained, and the location was ideal for visiting the Snow Monkey Park. The staff were incredibly kind and welcoming, always ready to help. The meals were delicious and thoughtfully prepared, and the onsen was relaxing and beautifully kept. It was a wonderful experience overall, and I would love to come back again.
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Price per night from:€225
Posted on Jan 20, 2026|Run Of House
Guest UserThis hotel delivers everything you want from a family holiday. Although it is situated away from the centre of the village, we found this to be an advantage for our family, preferring a quiet location. Only 5 mins walk to the Chuo main terminal, where you can catch the free local shuttle bus to the ski fields. Getting to the hotel from Iiyama station was also easy via Nagaden Bus No.9 from bus stop 2, which drops you off right outside the hotel (last stop). We had breakfast and dinner included. Dinner was exceptional with a different Japanese 10-course menu every night. We also added the optional extras which had horse meat one night, and A5 wagyu on other nights. Onsite onsen was great after a full day's worth of skiing. We also found the hotel staff extremely helpful and friendly, and Yumi was on hand to help with any odd requests. Thank you to the whole team for an unforgettable holiday experience!
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Price per night from:€68
Posted on Jan 17, 2026|West Wing Twin With Bath
Guest UserThe hotel's dining is definitely a highlight, especially dinner, which rivals some Michelin-starred restaurants, featuring a generous use of local ingredients. The afternoon tea popcorn and jam cheese were also delicious, and there's a free flow of red wine, white wine, sake, and various teas.
I also recommend booking the silk bath early; having it to myself for nearly an hour was fantastic.
The hotel's location is also good, not far from Mu Pond Ski Resort, making transportation convenient.
What's worth complaining about is the service, which was genuinely subpar. There aren't many English-speaking staff, and communicating with some of the older female front desk staff felt difficult. Plus, the rooms aren't properly cleaned; the toilet and vanity aren't wiped down. They just make the bed and change some towels.
The hotel is a little old, and the facilities are just okay.
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Price per night from:€186
Posted on Aug 28, 2025|Junior Suite
Guest UserWe stayed for two nights on a family trip. The hotel is a luxurious establishment with three hotels, a chapel, and a wedding reception hall on a vast site of 230,000 square meters, and we thoroughly enjoyed a relaxing time. The breakfast buffet and French dinner were delicious, and the service was excellent. There was also a large hot spring bath, and there was plenty of greenery, so it was a pleasant walk. I recommend staying two or even three nights instead of just one.
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Price per night from:€305
Posted on Nov 27, 2025
6931****
Location: The hotel is near the ski resort; in fact, the entrance faces the ski area directly, making skiing very convenient. As for transportation, the nearest station is Iiyama Station, about a 10-minute drive from the hotel. It's less convenient if you don't have a car.
Rooms: Both Japanese and Western-style rooms are available; clean and standard.
Facilities: The onsen (hot spring) on the ground floor is fantastic—very large. After a long day, soaking in the onsen and enjoying a cold drink is the best thing to do.
Food: Japanese cuisine, very varied and quite delicious.
Overall, a very nice hotel, very Japanese in style. The staff don't all speak English, but they are very polite.
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Price per night from:€54
Posted on Jan 12, 2026|Standard Twin Room-Non-Smoking
Guest UserWe stayed for 3 nights with meals included. The buffet offered slight variations each day, especially with the tempura and sushi ingredients, soups, and cake selections. Everything was delicious, and we never got bored.
Since we opted out of daily cleaning for our multi-night stay, we received a 1000 yen voucher for the hotel shop each time, which was a nice bonus during the busy season.
The hotel layout was compact and well-organized. It was easy to get around from the ski locker to the public bath, restaurant, and front desk, making for a very comfortable stay.
The only minor issue was the towels. We only received exactly enough bath and face towels for the number of guests. If you use one as a hand towel, you quickly run out, especially on a multi-night stay. I wish they had provided a few extra.
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Price per night from:€122
Posted on Jun 21, 2026
Josephine 1970
I think the ANA resort is fantastic. The hot spring facilities are really great; after shopping and sightseeing, coming back to soak in the hot springs and get a massage is incredibly relaxing and enjoyable 😎. They also have a golf putting course, a swimming pool, and it's wonderful that there are ********* staff at the front desk, making communication absolutely seamless. The only downside is that it's a bit far from Karuizawa Station.
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Price per night from:€266
Posted on Oct 12, 2023
Guest User
I stayed on the lake side of the 7th floor of the annex building, a renovated Japanese-Western style room. It was a tatami mats and twin beds, and a round low table and cushion by the window. It is a renovation that feels old here and there, and it is better not to see the bath in the room even if you do not use it. I don't use it, but it is a Showa bathroom. There are many families with small children, so it may be good if you are a family with babies that are difficult to travel. We were two middle-aged couples, so everything didn't go well. Next time, I will make a quiet room where I can eat quietly and make a bath hotel that doesn't run around. We stayed without checking well, so it can't be helped. The hotel itself is actively engaged in employment of foreigners, employment of disabled people, employment of locals, and I think we are very researching the menu of Viking dishes. Is it a hotel around Lake Shirakaba alone?
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Price per night from:€275
Posted on Apr 14, 2026
Edith Choi
The resort hotel on the mountain is not very convenient. You must drive by yourself. There is nothing to eat on the mountain. The most important thing is that the hotel hot spring is not in your own store. It takes 10 minutes to walk to the opposite bath. The hotel room is very old and the toilet is small. Older English design.
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Price per night from:€324
Posted on Mar 28, 2024
Guest User
Stayed in March 2024. I have stayed at this hotel many times. This was the first time I booked through Trip.com. The website said it was a one night, two meals plan, but when I arrived at the hotel, I was told it was a one night stay without meals. We argued over the counter, but no one could come to an agreement. I called Trip.com and explained the situation. They admitted that I had booked a one night, two meals plan, but the hotel had received the reservation information from the wholesaler, Rakuten Travel, so I decided to hang up and wait to confirm with Rakuten Travel. When I called back, Trip.com proposed that I pay the hotel for two meals at once, and then Trip.com would transfer the amount later. There was no guarantee that the money would be transferred, and if it wasn't transferred, it would be a loss for us, so it was not a very good idea, but dinner time had already started, so I accepted it. I paid for the meal at the front desk, ate, and sent the receipt to Trip.com from my room.
After I told them my transfer details, the amount was transferred the next day, so there was no expense for me, but I hope this never happens again.
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Price per night from:€62