Hotels With Pools in Shiga Prefecture, Japan

This hotel is very neat and clean. The room is spacious with a beautiful view of Lake Biwa, and a walk along the lake is very relaxing. It's definitely worth staying here. I especially love the fragrant POLA toiletries they provide, and the bath salts are also lovely for a very comfortable bath in the evening. 👍 There's a free shuttle service from the north exit of Otsu Station, just across the street, that takes about 10 minutes to reach the hotel. There's a convenience store within a 5-minute walk, and a large mall about a 15-minute walk away. Near Otsu Station, there's a food market with great food at reasonable prices. I'd love to come back again if I have the chance.

This hotel is located right by Lake Biwa, and every room boasts a large balcony where you can take in the stunning lake views. It's truly refreshing and uplifting! The hotel offers a convenient shuttle bus service right from the JR station, with pretty good frequency. Although you could walk to the hotel, providing a shuttle for this distance really shows their thoughtfulness. The onsen (hot spring) is definitely a major plus. The water quality, temperature, and ventilation were all perfect for us. Plus, enjoying the outdoor bath with views of Lake Biwa and a gentle breeze, while soaking away the day's fatigue, was just sublime! Highly recommended; I'll definitely choose this hotel again next time I'm in Otsu!

Overall experience only so so average……. I don’t expect such a huge hotel giant - Marriott Group has these shortfalls ! Let’s talk about the suggested improvements on facilities provided by hotel:  1) parking facilities - there is no accessible ramps or pavements for customers taking their heavy luggage from the parking areas - the only thing that we can do was to carry these luggages up the staircases to the hotel lobby from the parking area. 2) hotel entrance lay-by - it was raining heavily when I checked out today. I planned to drive my car to the hotel entrance so that my family members can jump into the car and I can load all my luggages to the trunk under the canopy of the hotel entrance. “Luckily”, the canopy is too short and has no such design and finally everybody got into the car and they were ALL WET. I have to load those luggages to the car under the rain…… 3) Onsen (public bath) - nothing to say about this old, obsolete, small public bath without maintanance. 4) staff - I’d say, with the “name” of Marriott, this hotel is really under staff…… Other - nothing to say really

The staff are fluent in English, and it was a pleasant surprise to find some who also spoke Chinese. The hot spring facilities are excellent, with the outdoor baths offering stunning views. Our room also had a fantastic view, overlooking Lake Biwa and Mount Hiei.

Check in was not smooth simply because the male receptionist did not bother to explain to us that the room we've booked is actually classified as cottage & was separate from main building & need to drive there, even though he saw us with our many luggages offloaded from our car & pushed to reception area. By the time I figured out with the help of another female receptionist the actual location of our room, my husband has already followed the male receptionist's map instruction to look for numbered car park slot to park our car & then walked all the way back to the reception area to meet me. There is no buggy or any form of transport or concierge to assist us. In the end, we borrowed a trolley & wheeled all our luggages on road to our room. The toilet bowl smells bad & despite washing the floor & spraying anti odour, the smell persisted. There is no free wifi. However, overall, we are satisfied with our stay as the big room size (5 single beds) with many aircon units & the dedicated car park slot just right outside our room made it convenient for us to load our luggage when we check out. Overall, if you need a big room & dedicated parking slot, this is still good hotel to stay, since most hotel room in Japan is really small. The other reason we chose this hotel is the location near the sea where we were hoping to catch the sunset but we didn't managed to due to rain & super cloudy sky : (