Posted on Apr 20, 2025
Guest User
It is an old hotel, but the only problem is that the check-in efficiency is too low. It takes 15 minutes to confirm the check-in.
Facilities: Overall, it is considered to be the top STGO
Hygiene: No problem
Environment: The scenery is not bad
Service: I have to complain that I was charged for requesting a few more bottles of water from the waiter.
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Price per night from:€261
Posted on Feb 2, 2026
Guest User
We were very frustrated upon arrival as we had advised our flight and ETA and nobody was there to pick us up. We had to pay US$32.00 to take a taxi which was crazy and upon arrival at hotel we were told that the phones were donw (as we did try to call several times without a response). There should have been some form of communication even via Whats app or email and there was none. The phones had been down since 10 am that morning. Before storm started
In the evening we had dinner and the service of 3 people was super slow with a number of people being frustrated.
On the other hand next day for lunch we had Monica and she was amazing waitress.
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Price per night from:€70
Posted on Apr 9, 2026
Guest User
We chose this hotel because it offered a free airport shuttle, which was perfect since we had an early flight to Easter Island the next morning. The front desk service was excellent; they proactively booked our airport transfer and even sent reminders and important information via WhatsApp. The room was spacious, bright, and airy. To our surprise, the restaurant's food was also very good! 👍 So, this hotel comes highly recommended!
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Price per night from:€67
Posted on Mar 31, 2025
VIDASAFETY
According to the client, it is located in the north of the capital Santiago, where safety is the top priority and the surrounding environment is also good. It is only 20 minutes away from the airport and is convenient for travel.
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Price per night from:€94
Posted on Jan 6, 2024|Deluxe Twin Room
Nayla AbarcaThe hotel is so beautiful and clean. Staff is very kind and welcoming. The spa is amazing you have a complimentary hour per day to enjoy it and other treatments are available for a reasonable price.
The swimming pool is in the rooftop, is quite small but not many people is there. The restaurant on the top is superb, a bit overpriced but the food quality is excellent. Breakfast worth it.
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Price per night from:€113
Posted on Dec 17, 2024|King Room with Garden View
Alexandra Staiger
i had just arrived Santiago , for my first time, - i am familiar with the chain name so booked it
--
from the moment i arrived, every staff member from the front desk, bellmen, housekeeping,... was so so friendly, helpful, caring. I stayed a week, ---
there is a spa, pool, bar, restaurant, outside space
i adore the nespresso machine in the room as i drink coffee
free breakfast, across from a mall and grocer...
just take an uber to town
nearby to parks and hillside viewpoints
clean, comfortable, quiet, just made sense
--- fantastic customer service all around ...the bed was huge, and very comfortable
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Price per night from:€123
Posted on Nov 29, 2025|Accessible Two Queen Room
Guest UserThe front desk staff doesn't seem to have any interest in working. No greeting and blackface throughout. Saw us struggling with luggage at the front door without providing any assistance. Both just stare at you. This hotel is very expensive with poor service. I guess you pay for the location and convenience.
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Price per night from:€110
Posted on Mar 13, 2026
Yos Trip
Great location in the heart of downtown, close to a large shopping center with plenty of restaurants and dining options. The area feels safe and convenient, making it easy to get around. Excellent value for money considering the prime location
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Price per night from:€79
Posted on Dec 1, 2024
Guest User
Amazing hotel right in the heart of town, walking distance to the restaurants, parks and city center. The rooms are on the smaller side but it wasn’t a problem at all. We’ve enjoyed the view from the pool, their wine bar and restaurant and cozy lounge with free coffee and delicious desserts. Everyone in our party staying in Santiago longer have extended their stay. Definitely staying here again when back to Santiago.
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Price per night from:€119
Posted on Jun 18, 2025
j.sanagu
Excellent hotel, with a pool and sauna that we were able to enjoy comfortably, and a truly four-star room. The views are also beautiful, and the location is unbeatable.
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Price per night from:€110