Hotels With Spa in West Bengal, India

Picked this hotel because it’s a reliable brand and it didn’t disappoint. It was clean and we had everything we needed. The lads at reception tried to sneakily add some extra charges when I checked-in which was frustrating as I’d paid up front, so I’m glad I was concentrating!

it is a good property .Food spread was limited otherwise good place to stay again

Everything was perfect; except the dinner buffet. We will come to that later.  I quote four memorable experiences.   1. The reception staff was well-trained and professional and any problems such as a billing confusion was resolved effortlessly, and more, the manager suggested me to relax in my room while they sort out the issue; no need to stand at the reception. What a nice gesture!   2. There was some drainage issue in one of the rooms (I had booked several rooms). A call to zero resolved the issue within 10 minutes. The service was ultra-fast for a hotel of this size.   3. They have shown a bold move by placing specially challenged (speech and hearing) individuals at public facing roles such as the butler, the restaurant waiter, etc. They are all well-trained and were able to communicate with my parents, my kid, and us effortlessly. Of course, none of us are trained in sign-language but somehow they managed it extremely well; hence this was a unique and amazing experience. 4. While we were checking in, there was some confusion with some of our guests who hadn't arrived yet. So, we decided to drop the bags and come back later for checkin. When the manager noticed that my elderly parents were in the car outside, they sent a couple of bottles of water to the car. Costs nothing but left a lasting impression!  The dinner buffet was fine in general but the management could work on the menu and taste better, given the spotless nature of all of their other amenities and services. The breakfast buffet, however, had amazing taste. Moreover, in any other city, I would not have this complain but in Kolkata, the locals are typically foodies and the cheapest to the most expensive places in the city cannot compromise on taste. I would like to give the hotel a benefit of the doubt- I stayed during a (better: the) major North Indian festival. That might explain the main cooks on leave and backup options turned on, who tried their best but did not quite get it right.

As a touring musician, I have stayed at upscale hotels worldwide, and this might be my favorite ANYWHERE. VERY comfortable, quiet rooms. The facility is beautiful and welcoming inside and out with a sharp, modern design. I particularly enjoyed the rooftop pool/spa/gymnasium area -with the excellent view, this was a great place to start the morning! The restaurant and adjacent bar are very nice. Most importantly, every single person who works here, whether front desk staff, security, or ***agement, is OUTSTANDING. They take pride in their hotel and genuinely want you to enjoy your stay. The hotel is also in a beautiful neighborhood. I sincerely hope to come back!

It's a very good hotel, with great amenities, and good staff behaviour and great stay. A good hotel to recommend and has a great food.

The hotel is amazing , clean , staff is friendly, always there to help, thank you

Excellent services although felt that some mosquitoes were there. Otherwise it was a good stay. Breakfast was awesome and staff is super friendly and helpful. All together highly recommended to stay.

I had been at this hotel earlier in the year & found it to be nice. However, this time round I found d the rooms a little disappointing. There was a mustiness about the place. The bathroom floor was slippery. They kept forgetting to give us our towels. We had to keep asking for them. Breakfast was also not very good this time round, limited choices & service was very slow. However, the front desk staff were good & helpful. Checkin was fast & we got our room fast. Hope they can improve their room cleanliness & housekeeping.

Overall it was a great experience, small gym but good enough. Had some good coffee and other drinks @1st floor cafe. I loved the bar at 7th floor, its great atmosphere with good music, ambience and very friendly staff who treat you special…will visit again.

Awesome experience during our stay. Celebrated the Poila Boishak.