The hotel was beautiful, and my dad and I were very happy with our stay. The room was extremely clean. We tried the hot springs on the hotel's top floor and also at the shopping mall across the street, and the ones at the mall were definitely better. We booked the 'one night, two meals' package, and overall it was excellent value for money. Regarding transportation, I didn't research it thoroughly beforehand, but it turns out you can take a bus directly from Odawara, Hakone-Yumoto, and Gora stations, and it's free if you use the Hakone Free Pass. When we arrived, a Chinese ticket agent told us the Odawara bus was very crowded and suggested we take the H line from Hakone-Yumoto. There's also a bus that goes directly to the hotel from the Hakone Open-Air Museum. The hotel's own shuttle bus has a fixed schedule (see image below), and the pickup spot at Gora Station can be a bit tricky to find.
The hotel's unique sailboat-like exterior makes it a Yokohama landmark! It's located right by Yokohama Port, next to an amusement park where you can see the Ferris wheel. The ropeway station is also conveniently close. The Cup Noodles Museum is just across the bridge, making it perfect for family trips. The Red Brick Warehouse is within walking distance, and there are large shopping malls and supermarkets nearby. It's a bit of a walk from Sakuragicho Station, about 20 minutes on foot.
We stayed in a Bay View room for two nights this time. The room was spacious with a beautiful view overlooking Yokohama Port. Every morning around 6 AM, we could watch cruise ships docking. The bathroom was also large, and all the toiletries were Byredo. It's a shame there wasn't an extendable magnifying mirror, which made it a bit inconvenient for my husband to shave. Two bottles of mineral water, with cute bottles, were provided daily.
The hotel offers a shuttle bus to Haneda Airport with several departures throughout the day. You can choose a time that suits your flight; no advance booking is needed, just wait at the hotel entrance. You can pay with a Suica card on the bus, and it's 1000 yen per person, which is quite a good deal. It saved us the hassle of lugging our luggage onto the subway.
My stay at this hotel was truly exceptional. The view of Mount Fuji was absolutely perfect, creating a breathtaking and unforgettable experience. The hospitality service was fantastic—staff were incredibly attentive, friendly, and went above and beyond to ensure a comfortable stay. Every detail was well taken care of, making it a truly relaxing and enjoyable visit. Highly recommended!
The hotel was better than we expected. After a long commute from Tokyo we found the hotel very easy, 5 min walking distance on a straight line from the station. Inside they are stylish and clean, the beds are comfortable, the library area is so cosy and the free snacks and coffee, tea, soft beverages, even free drinks after 19:00 are such a saviors as the shops are closing early so there is nothing you can buy )). The private onsen on the 3rd floor was very clean and relaxing.
If I were to come to Hakone again, I would chose the hotel without hesitation.
Peaceful and comfortable
Extremely, extremely, extremely satisfied! I regret not booking it for my entire trip. The location is unbeatable, making it convenient to go anywhere.
Since it was Christmas, the room was beautifully decorated. Looking at the pictures, these decorations aren't usually there, so I was incredibly lucky this time. I absolutely love this American style.
Hygiene: The wet and dry separation is fantastic; the bathtub, toilet, and shower are all separate.
Facilities: There's a balcony where you can open the window. I stayed in room 2208, which I believe is an excellent location. I hope to stay in this spot again in the future.
Suggestion: Besides the Christmas theme, it would be great to have decorations for other activities throughout the year, such as cherry blossoms in spring, ocean themes in summer, or autumn leaves.
Hotel near Kannai,Yokohama6.6% of visitors choose this area
GGuest User2025.07.14
It's very close to Kannai Station and right in front of Yokohama Stadium.
There's a convenience store and fast food nearby, which is convenient.
All three beds were comfortable, and the powder room was a nice touch.
It's a great place to stay for the price.
However, I was assigned to the second floor, so I requested a higher floor, but they said only the second floor was available. I'm not sure if Trip.com assigned me the second floor, but the large outdoor air conditioner unit was right in front of the window, so I couldn't even open the window halfway.
The hotel is incredibly convenient, located directly within the Odawara Station complex, although it can be a little tricky to find for first-timers. From Odawara Station's East Exit (stay within the station building), take a short escalator down. You'll spot the Lusca mall on your right. Upon entering, Marugame Udon is on your left, and Seijo Ishii supermarket is directly opposite. Walk past Marugame, turn left to exit the mall, then turn right onto a glass-enclosed walkway outside. Continue straight, passing a parking lot on your right. Keep going until you see the hotel's directional sign (like the one in the last photo). Take the escalator up to the 4th floor, where you'll find the hotel lobby.
We stayed in a Double B room, which was relatively spacious and well-suited for a family of three. This particular room type, which we only saw listed on Ctrip, was excellent. The bathroom featured a wet/dry separation but no bathtub. However, the public bath on the 10th floor was very comfortable (remember to bring your own towel!). There's also a foot bath on the 14th floor offering scenic views. If daily cleaning is desired, simply place the 'clean my room' sign outside your door, and fresh towels and yukata will be provided. Even if you forget the sign, they thoughtfully leave fresh yukata and towels at your door – a really nice touch. I appreciated this considerate service that respected our privacy. The bedding was comfortable, and individually packaged facial cleanser, makeup remover, and body lotion were replenished daily.
Odawara is a wonderful city, and this hotel's location makes it extremely convenient for visiting Hakone, Atami, and Kamakura. I would love to visit again and would definitely choose this hotel for my next stay. The only minor downsides were the slight train noise (though I still slept very well during my three-night stay) and the slightly stiff toothbrush provided.
Hotel near Lake Ashi,Hakone25.6% of visitors choose this area
MM253742****2025.10.19
I booked a lake-view room, but at first, the front desk gave me a garden-view room with only a tiny glimpse of the lake on the left. After some discussion, they finally switched my room. Later, after my bath, I noticed that several rooms with better views were just getting occupied, so it really shows you have to advocate for yourself. After the room change, the scenery was fantastic, directly facing Mount Fuji, absolutely stunning. The breakfast selection was also rich. The only downside is that transportation is a bit inconvenient; there aren't many shuttle buses, and public transport services are limited.
Hotel near Gora/Sengokuhara,Hakone13.2% of visitors choose this area
__CFT010000000320****2025.11.10
The hot spring was incredibly comfortable, and having a private onsen was a real treat. They even offer free ramen in the evenings, though the serving time is quite short, so make sure to check the schedule. Parking at the hotel was very convenient. I heard the room rates are usually quite high, but I booked it on Ctrip for just over 1400.
The hotel is in a good location, just near the commercial street near the station, walking distance, transportation, parking, and dining are all very convenient. For parking, the hotel has a cooperative parking lot, you can ask the front desk, but there is no free parking service. The capsule coffee and tea in the hotel lobby are good, and you can buy fresh milk from the convenience store and pour it into a good latte. The room also provides a mobile phone charging cable. However, the room is generally ventilated, and the smell is a bit heavy when you enter. Turn on the air conditioner, windows and ventilator, and turn on the ventilation. If it rains, remember to buy an umbrella near the station, Lawson is about 100yan more expensive
Very Good
188 reviews
8.6/10
Price from
SGD 40
per night
Check availability
See All Hotels With Spa in Kanagawa Prefecture
Recent Reviews for Kanagawa Prefecture Hotels
See all
9.4/10
Amazing
GGuest UserNot bad. I can see they are trying to make this property more known to international guests from different countries. Two dire problems: the food was extremely salty. With the exception of the Teppan dinner, all of the meals we had here had so much sodium content. Also, their food in general is not of high quality and tastes pretty much the same across all dishes. Please make improvements.
And another thing I would highly recommend is that the manager lady learn English so that next time I visit this property and have to communicate in English and ask for some help, she doesn’t get sassy or mad at me for requesting another staff member who can speak English. I really needed some help with golf reservations and understandably it is not her business that we had to go golfing the next day. However, I didn’t realize it was such a rude thing to ask for another employee who could understand what I was saying when she couldn’t understand my requests specifically because of her lack of English proficiency. For this property to become popular with international guests, it would be a wholesome idea for the chief manager to learn to speak better English anyways.
I guess she knew that she was being rude by hitting the desk because she came up to me and gave me her business card (without my asking and finally in a nice manner) when I merely asked a younger staff member if the angry lady was the manager. She must have known that she was giving me attitudes.
When you are in the hospitality business, please don’t forget that guests are there to enjoy their trip—savoring each moment—not to feel uncomfortable or be bothered by staff’s attitudes.
AAnonymous UserWe booked a hot spring hotel on short notice and were very satisfied with it. We arrived early and could not check in until after 3:30 pm, but fortunately we could leave our luggage at the hotel. The staff helped us make the bed when we were having dinner in the evening. There was a rich variety of dinner, but we didn’t really like the side dishes. It would have been better if the side dishes were replaced with sashimi. We even had a surprise dessert after the meal, which made us very happy. The breakfast the next day was also very filling and delicious. The experience is very good and recommended for staying.
GGuest UserOverall an ok stay. A bit hard to find, very limited English spoken by the staff which led to some confusion (even for the representatives who were assigned to us by English speakers). Felt quite formal and not that warm
Room was more or less as expected, and the dinner and breakfast meals were quite elaborate. Felt that breakfast was actually the stronger meal of the two, so wasn’t necessarily worth it to pay extra for dinner. I’d likely skip doing dinner in the future. The room attendant who helped us was very kind and attentive, although we had a bit of language barrier given we don’t speak Japanese.
The big disappointment was even though the ryokan is advertised as allowing guests to book one of the larger hot springs on the property for private use for 45 minutes, we weren’t able to do this. We arrived within the designated check in time and were told that it was all booked up for the day. There was no way to book in advance and we were only staying for one night, and they didn’t try to accommodate allowing us to book at all for the next day before checkout. This really hampered the experience overall - we weren’t that interested in using the gender segregated facility (was traveling with my partner who is the opposite gender) as we wouldn’t be able to spend time together, and the tub in our room was quite small.
They should amend this policy to allow all guests to book a private hot spring time or not advertise it as part of the room! Feels like we got cheated out of the service and we weren’t offered anything else as an alternative. I would have booked another ryokan had I known this were the case - there are many others in Hakone which are much better value and have nicer / newer private facilities for around the same price. I wouldn’t recommend Yama no Chaya given this was a big part of what we thought would make it a good experience
AAnonymous UserA very beautiful ryokan, old but very well maintained. The decor is so beautiful. From the moment you check in, you will be in good hands of the ryokan, well served with friendliness. Keiseki meals (dinner and breakfast) are served in the room. Food is delicious! And love the private outdoor onsen!! U get to book for 30 minutes per day for the stay. Well worth the price.
MM253742****I booked a lake-view room, but at first, the front desk gave me a garden-view room with only a tiny glimpse of the lake on the left. After some discussion, they finally switched my room. Later, after my bath, I noticed that several rooms with better views were just getting occupied, so it really shows you have to advocate for yourself. After the room change, the scenery was fantastic, directly facing Mount Fuji, absolutely stunning. The breakfast selection was also rich. The only downside is that transportation is a bit inconvenient; there aren't many shuttle buses, and public transport services are limited.
GGuest UserThe hotel was better than we expected. After a long commute from Tokyo we found the hotel very easy, 5 min walking distance on a straight line from the station. Inside they are stylish and clean, the beds are comfortable, the library area is so cosy and the free snacks and coffee, tea, soft beverages, even free drinks after 19:00 are such a saviors as the shops are closing early so there is nothing you can buy )). The private onsen on the 3rd floor was very clean and relaxing.
If I were to come to Hakone again, I would chose the hotel without hesitation.
Peaceful and comfortable
AAnhao-SophiaSecond stay, the hotel environment is very good, hot spring is also very good. Meals, breakfast and dinner are rich, delivered to the room, but the barbecue and hot pot smell very strong, I proposed to eat in the restaurant, and applied several times before being approved. My companions were sick, and all the pharmacies nearby were closed due to the economic depression. The first aid kit in the hotel was not updated, and it was barely enough for emergency. The town is quite quiet, the forest art gallery and sightseeing train are still there, but they are obviously very dilapidated.
AAnonymous UserThis is my first time to experience this kind of pure Japanese-style hotel. Although I only stayed there for one night in a hurry, the experience was very rich and colorful. The service staff was warm and considerate. Although we relied almost entirely on translation machines and body language, it did not affect our communication. The aunt who was responsible for taking care of us would patiently help us change our clothes, remind us to appreciate the cherry blossoms, and ask us where to go. It felt like my own relatives were taking care of the children who came to travel. This is probably the meaning of a family hotel. Dinner and breakfast were very delicious and sufficient! The girls really couldn't finish it! When I learned that someone of us had a birthday, I got a handwritten blessing card, which was very touching! Our friends agreed to stay more time to come here next time!
HHelen MaryGreat place to stay in tranquil beautiful surroundings and if you're lucky a view of Mt Fuji.
Was easy to get to (bus J from Odawara station (expected 50 minutes but took over an hour due to traffic jams near ropeway late morning time).. Short easy 5 minute walk from bus stop to hotel (ignore other reviews). We had a Japanese style room for two. Plenty of space and great view of Fuji from the room. The bathrooms are clean and perfectly fine but a bit dated. However not a problem. The onsen experience felt very traditional and really enjoyed it. I'm vegetarian and there were quite a few options in the buffet (breakfast and dinner) which was appreciated . When we left we used the great hotel shuttle to drop us at Minami Onsenso where we picked up the T bus to take us back to Odawara train station (about 50 minutes around 10am). The staff at hotel were super helpful and overall it was a great, relaxing stay.
GGuest UserWe got to the hotel in the beautiful location just before 3pm and we got given a little tour of the place and then got shown to our room. The staff are very friendly and do their best to speak English. A lovely lady was in charge of our hospitality throughout our stay and she first showed us that there is a public hot spring and a private hot spring and asked us if we would like to book a time to use the private hot spring, we booked a time as we checked in but then we didn’t use it as we were happy with our private hot spring in the room. We also booked a time for dinner and they arrived at that time
Promptly with A LOT of food. We also got a choice for a staple food and we chose some steak which was high quality and delicious, as well as the lobster (on the menu it said grilled prawn but a lobster is what came and it was delicious). We ordered a few beers and a bottle of wine with room service and it always came quickly and was nice and cold.
The private hot spring is absolutely boiling but it’s a good experience and there’s ice water provided which helps.
Breakfast came at 8.30am and it was also huge! It didn’t come with coffee but I ordered some and that was easy enough.
The lady who served our food explained every dish and how to eat it and she was always extremely friendly and attentive.
Would recommend!
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How to get cheap hotels on Trip.com?
There are several ways to discover affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the least expensive options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a diverse selection of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. Moreover, if you are a member of our loyalty program, you can log in to your account and discover exclusive discounted rates at hotel list pages.
What is the way to get lower prices at hotels?
Sometimes booking hotels in midweek is cheaper, but it also depends on the season.
How many hotels are listed in Trip.com?
There are over 1,500,000 hotels in more than 230 countries or regions on Trip.com. Don't know which hotel to book? Browse the site to get ideas!
Can I cancel or change my hotel reservation on Trip.com?
It depends on the hotel policy and cancellation date. Kindly check the policy section of related hotel pages. To cancel or change your reservation, log in to your trip.com account, go to "My Bookings," and follow the instructions.
How do I contact trip.com customer service?
You can contact trip.com 24/7 customer service by visiting the trip.com help center and submitting a support request. You can also contact them by phone or chat, depending on your location.