Hotels With Spa in Niigata Prefecture, Japan

The location is excellent, 3 minutes walk from Niigata Station, there is a convenience store downstairs, and there are many restaurants and food around. The room is spacious, comfortable, bright and clean! Highly recommended

I've stayed here many times! The service is excellent, and you really feel at home. The rooms are spacious and very comfortable. I enjoyed the hot springs every day, which was wonderfully relaxing. They also offer complimentary amazake daily, which is delicious. The free lockers for luggage are a huge convenience. Plus, it's incredibly close to the station – practically right outside!

One of the newest boutique style hotels in Sado Island. Centrally located, just 20 minutes from the Ryotsu port. Great amenities and it has a hotspring with fancy hair dryers and hair oils. Roof terrace where you can see so many stars.

Although the facilities were a little old, the hotel's excellent location (just a five-minute walk from Niigata Station), reasonable prices, and buffet breakfast made for a comfortable stay. The large public bath was also excellent. I think this is a great hotel for business travelers.

A standard Japanese-style hot spring hotel, breakfast and dinner are included. It is recommended to make an appointment at the front desk for transfer to Ryotsu Port. I can walk with my suitcase for half an hour without any problem. The room has a refrigerator, safe, toilet and bathtub. There is Lawson nearby, a 10-minute walk away. Sado only has Lawson, not FamilyMart or 7-11. I am very satisfied with this trip. Want to come again

Location, food, outdoor and services are all top notch. But if you are skiiing/snowboarding, it’s not the most convenient. The whole hotel uses tatami set-up, from check-in counter, meaning you have to take off your shoes and drop equipments immediately, then carry them across the hallway to the lift. And there’s no drying room.

Overall clean and the atmosphere of the employees was good. However, I was worried that I could hear the voice of the corridor and the sound of the next room. The hot spring was large!

The first time I stayed at a hot spring hotel in Japan, I encountered a super cold current and a blizzard, which did not affect the mood of this experience. From the reception of check-in, the room is clean and tidy, to the departure of the hotel, the counter staff helps to check whether the train has stopped and arranges a shuttle bus to Miyagi Station. The whole experience is very good.

Thank you for providing the comfortable hot springs and clean accommodations, allowing us to relax and unwind during our trip. However, our service during this stay fell short of expectations, and we would like to offer some sincere feedback as a reference for your pursuit of excellence. First, it must be acknowledged that the hotel's facilities are indeed commendable. The excellent quality of the hot springs, and the consistently clean and tidy public areas and guest rooms, demonstrate a five-star hotel's commitment to basic quality, which is impressive. However, the core of a true five-star experience lies in the service provided by the ”people,” and this is precisely what we found most regrettable. From the moment we arrived at the hotel, we experienced an unexpected ”self-service” atmosphere. We were carrying a lot of ski equipment, making movement quite difficult, yet no porter offered to help us unload our luggage or provide guidance. We had to carry our heavy ski equipment and luggage piece by piece from the vehicle to the luggage cart ourselves; the chaotic process contrasted sharply with the attentive and welcoming service we had expected. After check-in, several attempts to contact the front desk for inquiries were unsuccessful as the phone remained unanswered for extended periods. This communication breakdown inevitably caused anxiety and helplessness at crucial moments. Furthermore, occasional obstacles were encountered in communicating with staff in English, leading to unnecessary misunderstandings. The most obvious example was a notification letter we received regarding upcoming maintenance work in our room; the English version contained significant translation errors regarding the dates of the work, causing initial confusion. These details reflect room for improvement in the hotel's international service standards. Additionally, adding hot and cold water dispensers to the common area, particularly in the coffee corner, would be beneficial.

The Japanese-style tatami room was very warm. We had to lay out our own futons, which were put away after each cleaning, so we had to make our beds again every night. Laundry facilities were available. Both breakfast and dinner at the hotel were very rich and satisfying for both adults and children. There's a hot spring downstairs, which was very convenient, and a game room. Everything was great. The only downside was one front desk staff member who wasn't very friendly and kept saying ”English no”.