I love staying here. The customer service is excellent. I requested a room upgrade with a sea view for our anniversary, and the staff handled it with such good attitude and kindness. They also surprised us with a complimentary anniversary decoration, which made our stay extra special. The room was clean, neat, and very comfortable. Overall, a wonderful experience.
Very old building, old facilities.. but overall still a good stay
1. The escalator was too old, it took at least 1min to get the door opened.. please upgrade a better lift
2. We stayed in Fushcia building, big room, with living room, dining area, a queen size bed, a dressing area, spacious bathroom, a bathtub - cost for RM290/night on a weekend. I feel is worthy. Given shampoo, shower gel, lotion, muji toothbrush and colgate toothpaste, shower cap, vanity kit and sanitary bag. Also, in the cupboard, there is laundry bag and slippers. Only the heater will automatically stop working after sometimes when we shower. Overall worth a 3/5 for me.
3. Talking about the activities, limited. No shows, no fun, no vibes. Suggest to revamp and reopen to attract more local tourists. Current situation is, most locals come for one day trip and foreign tourists only will choose to stay here. Without fun activities, there will not be much reputation built
I had a nice time in The Chateau Sp & Wellness Resort. It's located in the hills outside Kuala Lumpur where it's cool and when I was there it was raining which made it even cooler. Breakfast was good, specially the first day when there was more choice. In the evening there was apparently another service offered in my room but I wasn't informed about that so I had no idea why someone was ringing my bell and calling me. It would be good if all services would be explained very well.
I had a wonderful stay at the hotel and truly enjoyed the place, its facilities, and its beautiful view. The rooms were very clean and well maintained, which made the stay comfortable and relaxing. The check-in and check-out process was smooth and easy. Overall, it was a great experience, and I would recommend this hotel.
Interesting hotel with a large pool and comfortable kids' pool. The children loved it. My only suggestion is that the rooms could use better soundproofing. Otherwise, everything was good.
⭐️⭐️⭐️⭐️⭐️ 5/5 – Memorable Stay at Royale Chulan Villa Cherating
We stayed at Royale Chulan Villa Cherating on Deepavali eve, and the experience was truly special. Upon arrival, we were pleasantly surprised with a free upgrade to the Premium Villa, which came with our own private swimming pool — such a perfect touch for relaxation and privacy.
That night, we enjoyed the Deepavali buffet spread, and it was excellent. There was a wide variety of dishes, flavourful and festive, making the dinner feel really meaningful and celebratory.
The villa itself was spacious, comfortable, and beautifully maintained. The private pool was definitely the highlight — peaceful, clean, and perfect for an evening dip.
Overall, it was a memorable stay with wonderful service and thoughtful gestures. Highly recommended for anyone looking for a relaxing seaside villa experience with a touch of luxury!
The homestay was beautiful, and the moment we opened the balcony, we were greeted with a stunning sea view. We arrived in the afternoon, and the tide was low at that time. We saw some tourists walking along the beach, so we joined them for a stroll. On the next day, just before checking out, we noticed that the tide had come in, and we even saw fishing boats heading out to sea. We were very satisfied with our stay.
The hotel is really great and located high up on the hill. From the room balcony, the view is beautifully foggy, which adds to the overall experience. The swimming pools are heated, with three pools available, which is a big plus. However, the mini waterpark is not heated.
Breakfast offers a wide variety of choices and was very satisfying. There is also a 7-Eleven located just below the hotel, making it very convenient for snacks or essentials.
The only downside is the road leading to the hotel, which is quite winding. It can be a bit challenging, especially at night or when it’s foggy.
Overall, it was a very enjoyable stay and definitely worth it.
Amma make this one short,
The place is nice, staff were amazing, food could be alot better i mean depedns its almost all Asian.
For all coming to visit, this place is more like a romantic trip than a family vacay.
The beach is very bad TBH its all rocky, no beach front that you can actually lay on and enjoy the dash o'water
The closest lets say snorkelling requires a package purchase or if you know a sea taxi, as relying on this beach's marine life its sad, dead coral everywhere.
Very bad service & waited for for almost 40 mins to check in. The whole hotel block has water distribution for 1 hour on the 2nd day without giving prior notice to the customers
Very Good
24 reviews
8.3/10
Price from
THB 1,638
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8.3/10
Very Good
I love my terrace pool room! Can access directly to kids pool and infinity pool. Will repeat later as this hotel was perfect for family with kids!
Beautiful hotel and excellent service. Staff is friendly and helpful. Breakfast was excellent and tasty. Highly recommended. Room is clean and comfortable and cozy.
One-night last-minute stay at The Kasturi Resort, Cherating with my husband and two kids. First time here and overall satisfied. Calm, relaxing resort and we enjoyed the spa. However, there is no kids’ club, so it may be better suited for couples or families whose kids enjoy quieter activities. Still a pleasant and refreshing short stay.
Our stay was absolutely magic. The location is stunning. The beaches are pristine and water is clear and warm. There are activities for everyone: golf course, games room, pool tables, swimming, scuba, snorkeling, fishing and more. We took advantage of the great conditions for snorkeling and managed to see young sharks and turtles. The garden chalets are clean and comfortable with air conditioning and the grounds are beautifully maintained. Most activities are within waking distance but they have open carts to transfer you around the resort if you so choose. Transfers to/from Tekek jetty are also included. All the staff went above and beyond to assist us during our stay. Thank you Adriana and everyone at Berjaya Tioman Resort for a once in a lifetime trip.
This hotel is a good choice for families visiting Genting Highlands. The room was spacious, clean, and comfortable, providing enough space for both adults and children. The family-friendly layout made the stay convenient and relaxing. The hotel offers useful facilities such as a swimming pool and reliable Wi-Fi, which were enjoyable for children and practical for parents. The surrounding area is peaceful with pleasant mountain views, making it suitable for families who prefer a quieter environment. Although the hotel is slightly far from the main Genting attractions and requires transportation, the overall experience was positive. The hotel provides good comfort, cleanliness, and value, making it a suitable option for a family stay.
Overall, we enjoyed our stay at Hyatt Regency Kuantan, especially the ambience and hospitality. However, there are a few areas that require attention. Cons / Areas for Improvement: 1. Water pressure was quite slow, especially for the shower. When turned to hot water, the pressure increased, but once switched to cold, it became extremely weak. 2. There was water maintenance work happening during our stay. Although the hotel assured that everything was under control, it did affect our comfort while on holiday. 3. We noticed a small clump of dust on the floor. While it was minor, as we were staying with a 2-year-old toddler, it raised concerns as children tend to put things into their mouth. Housekeeping may need to be more thorough. 4. There should be better control of wild monkeys, especially around the parking area. I was chased and nearly bitten, which was quite frightening and unsafe for guests. Pros / What We Appreciate: 1. Excellent service recovery — I forgot to disable the “Do Not Disturb” sign but informed the front desk to clean the room. The housekeeping staff called first to ask for permission before entering, which shows professionalism and true 5-star service standards. 2. The hotel’s surroundings are beautiful, clean, and very calming — truly breathtaking. 3. The beach is very clean and conveniently located right next to the hotel. 4. Large swimming pools (two pools available), so it never felt crowded. 5. Staff were extremely friendly, polite, and always willing to help. Conclusion: Hyatt Regency Kuantan has great potential with its beautiful location, facilities, and outstanding staff. With improvements in water system management, housekeeping checks, and wildlife control, the overall guest experience would be even better.
”Stunning Views and Warm Hospitality” I recently had the pleasure of staying at Royale Chulan Cherating for a short staycation, and it was exactly the refreshment I needed. The View: The highlight of the stay was undoubtedly the breathtaking ocean view. Waking up to the sight of the sound of the waves right from the suite was incredibly peaceful. Whether it was sunrise or sunset, the scenery provided the perfect backdrop for relaxation. The Service: The staff truly made the difference. From check-in to check-out, the service was top-notch. Everyone was attentive, friendly, and went out of their way to ensure we were comfortable. It’s rare to find a team that balances professionalism with such genuine warmth. The Vibe: The villas has a unique architectural charm that feels authentic and serene. The rooms were clean, spacious, and well maintained.
We stayed at Chateau Spa, Bukit Tinggi for 4 days and 3 nights to celebrate our wedding anniversary, and it was a truly pleasant and relaxing experience. The resort was peaceful and beautifully maintained, making it a perfect place to unwind and celebrate a special occasion. The room was clean, and the toilet was well kept, which made the stay very comfortable. The staff service was truly tip-top—everyone was attentive, caring, and clearly prioritised our wellbeing and comfort throughout our stay. Their professionalism and warmth really stood out. As for the food, breakfast and the buffet were fine, but the à la carte meals for lunch and dinner were definitely worth the money. The portion sizes matched the price well, and there was a good variety of Western and Malay cuisine. We tried the Western dishes, including salmon and steak, and they were delicious. The spa prices were affordable, though booking in advance is recommended. We visited during the last few days of December, and the weather was cold and lovely, adding to the overall relaxing experience. We left feeling happy, refreshed, and well taken care of. Would definitely recommend this place for a peaceful getaway or a special celebration.
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