The Ensana Butterfly Hotel is located at the beginning of the curtains near the colonies. All important places in Mariánské Lázně are walking distance convenient to reach. Also the connection to the ÖPNV is good. The hotel has a good wellness area with swimming pool, wire pool and Finnish sauna. This is for hotel guests free and to reach from the hotel rooms via an extra lift. Breakfast was very good. There were snakes at the coffee machines from time to time. Here it might be better if there were normal filter coffee also in the can and only ”special drinks” like Cappuccino etc need to be picked up at the coffee machine. Also the room equipment top. Mariánské Lázně is rather a small place The hotel Butterfly is also a bridge of the Ferdinand source and you can drink healing water at any time. For night-worms, it is mentioned here that after 22:00 a.m., the hotel entrance must be called.
Booked room in Quisisana, the Pupp Hotel dependance (not main building, across the street). Was ok but would prefer main building. Rest according expectations. Casino not vey big. Only one roulette table active when I was there. Table limits unclear.
The facilities were good and the view was good. I received a spa service, but the time was short, but the child was satisfied with our couple. Breakfast was a bit unfortunate but overall the price was satisfactory
We were very surprised upon arrival. Despite the hotel description suggesting a 24-hour reception, there was no 24/7 front desk at Hotel Elefant. We had to go to another hotel for check-in, check-out and even breakfast, which was not clearly disclosed in the listing. This was inconvenient and felt misleading.
Another issue was the Wi-Fi: there was no password or QR code available in the room, and because there was no reception on-site, we couldn’t get the details. As a result, we were unable to use the Wi-Fi during our stay.
In addition, some of the photos in the listing gave us the impression of a different view/setting. Once we arrived, it seemed that the actual hotel does not match some of the photos shown, which affected our expectations.
The location is good, but transparency is essential. Please clearly state the reception situation, where guests must go for check-in/out and breakfast, provide Wi-Fi details in the room, and ensure the photos accurately represent the property
The hotel is located on top of hills, which is not so convenient for travelers with luggage. There are 3 buildings within the hotel, 2 of them connected. The indoor swimming pool, sauna, and jacuzzi are in building 2.
My room is in building 3, seems to be newly renovated. Spacious space for a single room with a view of wood forest and next castle building. The toilet and shower room are separated. Only 1 body-and-hair shampoo is provided. But the soundproofing is not so great, you may hear the talking and laughing from the nest room clearly at night.
The front desk gentleman is so kind and attentive, highly appreciated for his service. The breakfast is average and could be crowded during holidays.
Well, the hotel has enormous potential...
Problems at check-in and check-out made the stay less than enjoyable overall. The hotel itself is beautifully designed, and everything is of high quality. The location itself is a matter of taste; what's disappointing is the street opposite, which is very busy and noisy.
The air conditioning in the room didn't work at all; we had 26°C at night with an outside temperature of 15°C.
The service has a lot of room for improvement; it seems like the staff only started running the hotel a few days ago. We decided to have dinner at the hotel on our first evening. The quality was okay, but they couldn't manage to get the wine we ordered and a second one in 45 minutes. We were almost finished eating when we were brought two glasses of Chianti, which were of subpar quality. We were really looking forward to having breakfast on the terrace due to the nice weather, but this wasn't permitted. Thirty minutes later, however, other guests were allowed to do so. The staff is trying hard, no question, but they're completely overwhelmed by the workload at this sophisticated hotel. We certainly have high standards, but given the prices, they're justified. Unfortunately, this three-day short break was significantly marred by the things described above.
If the service matches the quality of the building, this would definitely be a recommendation, but currently, it's not for us at all. A shame!
This hotel is a five-star hotel, luxurious decoration, elegant, restaurant breakfast is more abundant, the waiter is very good, it is commendable, the hotel is not far from the hot spring promenade, about ten minutes walk, still very like.
Very Good
74 reviews
8.9/10
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AED 573
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8,2/10
Very Good
SSogolWe were very surprised upon arrival. Despite the hotel description suggesting a 24-hour reception, there was no 24/7 front desk at Hotel Elefant. We had to go to another hotel for check-in, check-out and even breakfast, which was not clearly disclosed in the listing. This was inconvenient and felt misleading.
Another issue was the Wi-Fi: there was no password or QR code available in the room, and because there was no reception on-site, we couldn’t get the details. As a result, we were unable to use the Wi-Fi during our stay.
In addition, some of the photos in the listing gave us the impression of a different view/setting. Once we arrived, it seemed that the actual hotel does not match some of the photos shown, which affected our expectations.
The location is good, but transparency is essential. Please clearly state the reception situation, where guests must go for check-in/out and breakfast, provide Wi-Fi details in the room, and ensure the photos accurately represent the property
AAnonymous UserBooked room in Quisisana, the Pupp Hotel dependance (not main building, across the street). Was ok but would prefer main building. Rest according expectations. Casino not vey big. Only one roulette table active when I was there. Table limits unclear.
GGary0423The hotel is located on top of hills, which is not so convenient for travelers with luggage. There are 3 buildings within the hotel, 2 of them connected. The indoor swimming pool, sauna, and jacuzzi are in building 2.
My room is in building 3, seems to be newly renovated. Spacious space for a single room with a view of wood forest and next castle building. The toilet and shower room are separated. Only 1 body-and-hair shampoo is provided. But the soundproofing is not so great, you may hear the talking and laughing from the nest room clearly at night.
The front desk gentleman is so kind and attentive, highly appreciated for his service. The breakfast is average and could be crowded during holidays.
AAnonymous UserIt was absolutely amazing experience to stay here. The hotel is located very centre of tourist area with lots of choices of restaurants and cafes. The interior and the room were stunning. Limited time slots if check-in and out might be inconvenient for some, but we arrived and left during daytime, so it was not a problem for us.
The breakfast was also very tasty, albeit service was a bit inconsistent (the menu was provided on the first day but not on the second day and limited choice).
Overall, we had very good time and we would love to stay here again.
GGuest UserVery nice, well maintained hotel near the colonnade in Karlovy Vary.
Pros: large room, parking available in front of the hotel, great breakfast
Cons: staff who speak Czech poorly (Russian speaking), even though it is a spa hotel, we were not advised to go to the Spa because it was very crowded. If we want to go to the private spa, we have to pay an extra 100 euros! That is impossible! 🙈
MMartinMy girlfriend has just started work in Cheb, so I booked this hotel to visit her. We stayed in room 12. The room was beautiful and very spacious with a corner sofa. The hotel is amazing and right in a centre of the old town. I will be booking this hotel on a regular basis and would recommend it to anyone else who wants to visit this amazing little town
GGuest UserWe loved this hotel. The rooms were large with plenty of storage and very comfortable beds. It was a short walk to the park and there were many restaurants nearby. There is a salt cave very close by that we also enjoyed. The spa is a little disorganized but the treatments were very good. I would definitely go back.
GGuest UserGood location
Good views
Bathroom will bath tub but no shower curtain
Floor becomes wet and slippery 😫
No clothesline 😱
Toilet without wash basin😫
WWKEIt is excellent to have both breakfast and dinner included in the booking. The 1st night dinner is too salty and the second night dinner becomes normal taste and very good. There are variety of food in breakfast.
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