first of all, the staff very nice and good vibes. Their give the best services ever. Answer all the question nicely. Also provide the most powerful room service. i recommend this hotel. The hotel is nearby at restaurant Nasi Dagang Bawah Tol. Will repeat stay again.
I would like to sincerely thank you for the wonderful hospitality, friendliness, and helpful service throughout my wife’s and my stay at Tanjong Jara Resort. From the smooth check-in until check-out, every moment made our stay truly enjoyable, memorable, and relaxing.
We had a very happy experience at the resort and would highly recommend Tanjong Jara Resort to our family and friends. It is definitely one of the best resort choices in Terengganu.
Special thanks and appreciation to Ai Li, Umah, Haziq, Ruzly, Angel, Amira, Athir, Yusri, Yanna, Khairi, and Aidil for their excellent service, warm hospitality, and dedication in making our stay so pleasant.
Thank you once again, and we hope to visit again in the future 😊
After a 45-minute boat ride, we got off at the first stop and contacted the hotel for a pick-up. It was less than a 10-minute drive to the hotel. Next to the hotel, there's a local restaurant; their tomato fried rice was good, but the green beans were a bit undercooked. The prices were reasonable. The hotel's internal restaurant also served good food, so you can eat there if you don't want to go out. The hotel's buffet breakfast was quite lavish, and the kids loved it! The hotel has a yoga studio and a gym (you need to take the hotel's sightseeing car up the mountain), a kids' club, a trampoline, billiards, table tennis, manual mahjong, and foosball. Right outside the pool is a beach. If you want to go snorkeling (our diving times were 9 AM and 2 PM, arrive at the dive center 10 minutes early), you need to book in advance with the hotel, then go to the dive center behind the restaurant to get your gear and wait to depart. The hotel beach has many small crabs, and lots of small fish in the water; in deeper areas, there are bigger fish too. The hotel was very comfortable, and the kids didn't want to leave after 3 nights. We'll definitely come back to this hotel next time.
Sometimes, monkeys appear on the room balconies, so try not to hang clothes out there, as they might be taken by the monkeys.
The rooms are wooden cabins, so the facilities are a bit old, and many things showed signs of dampness and mold. The basic amenities are just okay; germaphobes probably wouldn't be able to stay here.
We were very delighted at the ease of bookings for our stay, speedboat transfers, scuba diving and snorkelling trips. The moment we arrived at Besut Jetty, they had their team to facilitate parking of our car and efficiently got us on the speedboat as it was raining earlier and might rain again in the afternoon.
By the time we arrived and checked in, our rooms were ready, cleaned and smelled fresh too contrary with all the reviews I’ve read recently especially when it comes to peak season. All the amenities were there and functional. Even my city kids were impressed as they’ve stayed at other island resorts before.
The ambience at night was very lively at the restaurant, friendly flying lemurs and squirrels, tasty variety dishes from the restaurant, fire show, swings by the beach.
The recreational centre such as the kayak, snorkelling and scuba diving can be better for the premium rate that they are charging. Warning: check every calculation carefully as they have this NO REFUND policy.
I would suggest for rental of games to make family holidays more fun on days when it is raining.
Overall, our stay was positive. However, the first rooms our family was assigned were dirty (windows, plumbing, stained furniture, dust), the towels were grey, and the mattress had a musty smell in places. BUT, I must emphasize that this was the *only* disappointment, and it was resolved within a couple of hours!
We extend our immense gratitude to the hotel management and especially to Mr. Bryan, who upgraded us to a Premier room with two bedrooms and a living room. This room had been recently renovated and was spotlessly clean, with a new mattress and comfortable pillows. Bottled water was provided in the room, and in the evenings, staff brought delicious chocolates and prepared the room for bedtime. We slept wonderfully; it was perfectly quiet, and the bay view was breathtaking!
I want to highlight the dinner buffet (130 RM per person): an excellent selection of main courses, soups, quality desserts, ice cream, tea, coffee, and water. Please offer these dinners more often! We also ordered pizza to the room, which we thoroughly enjoyed. The dishes at the Indian restaurant were small and could have been better.
The bay is beautiful, and the water is a fantastic color. The hotel provides free life jackets and kayaks, and you can swim and even see sea turtles. The hotel also offered a free shuttle to and from Village Jetty. We spent three wonderful days at the hotel and didn't want to leave!
Our suggestions for management would be to update all the rooms and to clean and repaint the sun loungers. Mr. Bryan, thank you again for your help and care in resolving our issues! The hotel service is 10/10.
Hi Peridot Team,
I recently stayed at Peridot for 2 nights with my family and have just checked out today.
Let me start with the positives. The island itself is beautiful, the scenery is stunning, and the room and resort facilities are generally good. The resort certainly has great potential.
Unfortunately, the service experience was extremely disappointing and significantly affected our holiday.
The biggest issue was that many staff members appeared under-trained and unable to properly handle guest requests. Throughout our stay, problems occurred repeatedly across different departments.
Some examples:
• The breakfast menu was exactly the same on both mornings.
• Hot tea at breakfast was always lukewarm because it was not kept properly warm.
• Cornflakes and milk were placed in very small containers, requiring constant refilling.
• Staff seemed overwhelmed and understaffed, resulting in slow and inconsistent service.
• One evening, we ordered fries and drinks at the restaurant. The drinks arrived, but after waiting 30 minutes, we discovered the fries order had never been processed. We cancelled the order and ended up giving our child instant noodles instead.
• During a rainy evening, we requested buggy transportation and were told the service stopped at 6 PM. The resort could only provide one umbrella and had no additional umbrellas available.
• Housekeeping failed to replenish bathroom amenities. After requesting body wash in the afternoon, nothing arrived. Later we were told housekeeping had already closed for the day.
• The following morning, toiletries were delivered only after another phone call. First body wash arrived, then shampoo after a second call, but conditioner never came. It was surprising that a complete set was not provided from the start.
• The most frustrating experience happened during checkout. We had informed the front desk upon arrival that we would take the 11 AM boat on departure day and were told payment could be made on the day itself. However, when we arrived at the jetty, no seat had been arranged for us. After returning to the resort, we were told the booking had not been made because payment was not received earlier, and we were asked to find available seats ourselves.
I understand that occasional mistakes happen in any hotel. However, the number of service failures during just a 2-night stay was simply too much for a resort that promotes itself as a 4-star property.
This is genuine feedback from a disappointed guest. I hope the management team takes it seriously and invests more effort in staff training, communication, and service standards.
Guests come to Redang to relax and enjoy their holiday, not to spend their vacation repeatedly chasing basic services.
I sincerely hope future guests will have a better experience than we did.
The hotel was a bit old and smelly, and the air conditioning wasn't very cold. Most importantly, the hygiene was poor; there were bed bugs on the bed. The cleaning really needs improvement; I was bitten all over my leg.
It was a great experience at Alunan Resort.
The staff were incredibly friendly and helpful throughout our stay. The villa was clean, spacious, and had breathtaking views of the sea. We loved the rooftop deck for relaxing, and the snorkeling trip arranged by the resort was fantastic. The food at the restaurant was also delicious OMG we do have great time eating here with a variety of choices. Would definitely return!
The good: Gorgeous resort. Friendly staff. Clean. Comfortable room. Great breakfast spread. It lives up to the Marriott brand for sure.
The bad: Slow service at the restaurants. It looks like the restaurants are understaffed.
There was also room confusion - I booked 2 rooms for 3 nights and 1 room for 2 nights. But when the guests for 2 nights checked in, showing reservation slip for 2 noughts, they were given a 3-night room. When the 3-night guests check in a few hours later, we were told to swap rooms, instead of just making changes in the system. Gosh. It was after we insisted that changes were made in the system instead of the 2 of us packing to swap rooms.
Public areas like the reception area and the Greatroom are like saunas. But we were told that the high cost of diesel due to the war in Iran has forced the hotel to not run their air conditioning on full capacity - this is forgivable.
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GGuest UserThe good: Gorgeous resort. Friendly staff. Clean. Comfortable room. Great breakfast spread. It lives up to the Marriott brand for sure.
The bad: Slow service at the restaurants. It looks like the restaurants are understaffed.
There was also room confusion - I booked 2 rooms for 3 nights and 1 room for 2 nights. But when the guests for 2 nights checked in, showing reservation slip for 2 noughts, they were given a 3-night room. When the 3-night guests check in a few hours later, we were told to swap rooms, instead of just making changes in the system. Gosh. It was after we insisted that changes were made in the system instead of the 2 of us packing to swap rooms.
Public areas like the reception area and the Greatroom are like saunas. But we were told that the high cost of diesel due to the war in Iran has forced the hotel to not run their air conditioning on full capacity - this is forgivable.
KKey9999Hi Peridot Team,
I recently stayed at Peridot for 2 nights with my family and have just checked out today.
Let me start with the positives. The island itself is beautiful, the scenery is stunning, and the room and resort facilities are generally good. The resort certainly has great potential.
Unfortunately, the service experience was extremely disappointing and significantly affected our holiday.
The biggest issue was that many staff members appeared under-trained and unable to properly handle guest requests. Throughout our stay, problems occurred repeatedly across different departments.
Some examples:
• The breakfast menu was exactly the same on both mornings.
• Hot tea at breakfast was always lukewarm because it was not kept properly warm.
• Cornflakes and milk were placed in very small containers, requiring constant refilling.
• Staff seemed overwhelmed and understaffed, resulting in slow and inconsistent service.
• One evening, we ordered fries and drinks at the restaurant. The drinks arrived, but after waiting 30 minutes, we discovered the fries order had never been processed. We cancelled the order and ended up giving our child instant noodles instead.
• During a rainy evening, we requested buggy transportation and were told the service stopped at 6 PM. The resort could only provide one umbrella and had no additional umbrellas available.
• Housekeeping failed to replenish bathroom amenities. After requesting body wash in the afternoon, nothing arrived. Later we were told housekeeping had already closed for the day.
• The following morning, toiletries were delivered only after another phone call. First body wash arrived, then shampoo after a second call, but conditioner never came. It was surprising that a complete set was not provided from the start.
• The most frustrating experience happened during checkout. We had informed the front desk upon arrival that we would take the 11 AM boat on departure day and were told payment could be made on the day itself. However, when we arrived at the jetty, no seat had been arranged for us. After returning to the resort, we were told the booking had not been made because payment was not received earlier, and we were asked to find available seats ourselves.
I understand that occasional mistakes happen in any hotel. However, the number of service failures during just a 2-night stay was simply too much for a resort that promotes itself as a 4-star property.
This is genuine feedback from a disappointed guest. I hope the management team takes it seriously and invests more effort in staff training, communication, and service standards.
Guests come to Redang to relax and enjoy their holiday, not to spend their vacation repeatedly chasing basic services.
I sincerely hope future guests will have a better experience than we did.
GGuest UserI would like to sincerely thank you for the wonderful hospitality, friendliness, and helpful service throughout my wife’s and my stay at Tanjong Jara Resort. From the smooth check-in until check-out, every moment made our stay truly enjoyable, memorable, and relaxing.
We had a very happy experience at the resort and would highly recommend Tanjong Jara Resort to our family and friends. It is definitely one of the best resort choices in Terengganu.
Special thanks and appreciation to Ai Li, Umah, Haziq, Ruzly, Angel, Amira, Athir, Yusri, Yanna, Khairi, and Aidil for their excellent service, warm hospitality, and dedication in making our stay so pleasant.
Thank you once again, and we hope to visit again in the future 😊
AAnonymous UserAfter a 45-minute boat ride, we got off at the first stop and contacted the hotel for a pick-up. It was less than a 10-minute drive to the hotel. Next to the hotel, there's a local restaurant; their tomato fried rice was good, but the green beans were a bit undercooked. The prices were reasonable. The hotel's internal restaurant also served good food, so you can eat there if you don't want to go out. The hotel's buffet breakfast was quite lavish, and the kids loved it! The hotel has a yoga studio and a gym (you need to take the hotel's sightseeing car up the mountain), a kids' club, a trampoline, billiards, table tennis, manual mahjong, and foosball. Right outside the pool is a beach. If you want to go snorkeling (our diving times were 9 AM and 2 PM, arrive at the dive center 10 minutes early), you need to book in advance with the hotel, then go to the dive center behind the restaurant to get your gear and wait to depart. The hotel beach has many small crabs, and lots of small fish in the water; in deeper areas, there are bigger fish too. The hotel was very comfortable, and the kids didn't want to leave after 3 nights. We'll definitely come back to this hotel next time.
Sometimes, monkeys appear on the room balconies, so try not to hang clothes out there, as they might be taken by the monkeys.
The rooms are wooden cabins, so the facilities are a bit old, and many things showed signs of dampness and mold. The basic amenities are just okay; germaphobes probably wouldn't be able to stay here.
GGuest UserOverall, our stay was positive. However, the first rooms our family was assigned were dirty (windows, plumbing, stained furniture, dust), the towels were grey, and the mattress had a musty smell in places. BUT, I must emphasize that this was the *only* disappointment, and it was resolved within a couple of hours!
We extend our immense gratitude to the hotel management and especially to Mr. Bryan, who upgraded us to a Premier room with two bedrooms and a living room. This room had been recently renovated and was spotlessly clean, with a new mattress and comfortable pillows. Bottled water was provided in the room, and in the evenings, staff brought delicious chocolates and prepared the room for bedtime. We slept wonderfully; it was perfectly quiet, and the bay view was breathtaking!
I want to highlight the dinner buffet (130 RM per person): an excellent selection of main courses, soups, quality desserts, ice cream, tea, coffee, and water. Please offer these dinners more often! We also ordered pizza to the room, which we thoroughly enjoyed. The dishes at the Indian restaurant were small and could have been better.
The bay is beautiful, and the water is a fantastic color. The hotel provides free life jackets and kayaks, and you can swim and even see sea turtles. The hotel also offered a free shuttle to and from Village Jetty. We spent three wonderful days at the hotel and didn't want to leave!
Our suggestions for management would be to update all the rooms and to clean and repaint the sun loungers. Mr. Bryan, thank you again for your help and care in resolving our issues! The hotel service is 10/10.
GGuest Userfirst of all, the staff very nice and good vibes. Their give the best services ever. Answer all the question nicely. Also provide the most powerful room service. i recommend this hotel. The hotel is nearby at restaurant Nasi Dagang Bawah Tol. Will repeat stay again.
GGuest UserWe were very delighted at the ease of bookings for our stay, speedboat transfers, scuba diving and snorkelling trips. The moment we arrived at Besut Jetty, they had their team to facilitate parking of our car and efficiently got us on the speedboat as it was raining earlier and might rain again in the afternoon.
By the time we arrived and checked in, our rooms were ready, cleaned and smelled fresh too contrary with all the reviews I’ve read recently especially when it comes to peak season. All the amenities were there and functional. Even my city kids were impressed as they’ve stayed at other island resorts before.
The ambience at night was very lively at the restaurant, friendly flying lemurs and squirrels, tasty variety dishes from the restaurant, fire show, swings by the beach.
The recreational centre such as the kayak, snorkelling and scuba diving can be better for the premium rate that they are charging. Warning: check every calculation carefully as they have this NO REFUND policy.
I would suggest for rental of games to make family holidays more fun on days when it is raining.
WWendy FurThe hotel was a bit old and smelly, and the air conditioning wasn't very cold. Most importantly, the hygiene was poor; there were bed bugs on the bed. The cleaning really needs improvement; I was bitten all over my leg.
GGuest UserThe room is large, with a courtyard, and a little bit of a Maldivian feel, but no hair dryer was found. The food is good, the taste is OK, the ingredients are fresh, and it is slightly more expensive than other nearby restaurants. The service is still quite enthusiastic, especially the on-demand food service staff for breakfast, who are very enthusiastic and proactively ask if there are any dishes that need to be ordered. Proactive service is precious and feels very good. However, the front desk service is perfunctory, seemingly enthusiastic but not solving the problem. After waiting for a long time, no one took the initiative to tell us that we can check in. We went to the front desk to ask, and a few chatty waitresses smiled and said that it was ok now. When we left, we missed the boat because the front desk arranged to wait for the water taxi. Obviously, we were very anxious and asked many times, but the front desk told us that there was no problem. The boat is often late. I asked them to call the shipping company to inform us that we have not boarded the boat yet, and I guess there was no communication. I was speechless. The service to customers should not be just superficial enthusiasm. I hope to really solve problems for guests instead of creating problems.
NNG ZHI QUANIt was a great experience at Alunan Resort.
The staff were incredibly friendly and helpful throughout our stay. The villa was clean, spacious, and had breathtaking views of the sea. We loved the rooftop deck for relaxing, and the snorkeling trip arranged by the resort was fantastic. The food at the restaurant was also delicious OMG we do have great time eating here with a variety of choices. Would definitely return!
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