The hotel is super close to the airport, about a ten-minute drive. The facilities are great, the breakfast spread is generous, and the service is attentive. Plus, parking is free, which makes it perfect if you have an early flight the next day. No need to worry about travel time to the airport.
Overall, it was pretty good, and the room was very clean. However, it's quite a distance from both the city center and the station, so it's probably better suited if you have your own transportation. Parking costs 14 euros per entry, regardless of how long you stay.
The location of this hotel is perfect if you're having a flight. I could see the departure hall from my room. The room was spacious and quiet at night. However, I do feel that the price is a bit high for what you get.
Very disappointing stay
We stayed at the Hilton Garden Inn Brussels Airport with my wife and our two children, and unfortunately the experience was far below what you would expect from a Hilton property.
The room itself was spacious, modern and nicely designed, which is the only positive point of this stay. However, I had clearly booked the room for four people, and this was also confirmed in my booking. Yet when we arrived, there was only one double bed and a sofa bed — without any bedding provided for the sofa bed. With two children, this immediately became a problem.
To make matters worse, the coffee machine in the room had only one paper cup and no proper mugs, which feels very cheap for a Hilton hotel. The TV in the living area was not working at all, which added to the frustration after a long day of travel.
When I called the front desk to explain these issues, the staff member was rude and dismissive. He even claimed I had only booked for two people, despite me having the confirmation clearly showing four guests. There was no apology, no willingness to help — just an unpleasant attitude.
Overall, this stay felt unprofessional and poorly managed. For a Hilton Garden Inn near an international airport, this level of service is simply unacceptable. I would not choose this hotel again and cannot recommend it to families.
Booked this room due to having an early flight the day after in Brussels airport. It did not disappoint! The hotel has a parking and is located very close to the airport. The staff is very friendly and efficient. This hotel is actually much cheaper than all the other airport hotels in Brussels, while offering a service as good or even better.
The room is very spacious and has a kitchen, which is quite nice. The hairdryer works great, with strong airflow! You can have breakfast at the Holiday Inn across the street.
There's a free shuttle bus from the airport, but the departure times aren't very accurate. We queued at 6:30 PM for the 6:50 PM bus, but it still hadn't arrived by 7:10 PM, so we ended up taking an Uber. On the way back to the hotel, we actually ran into the shuttle bus that was supposed to take us there earlier... There's also a free shuttle bus to the airport, and its departure times are more or less on schedule.
PS: For travelers departing from Brussels Airport, make sure to arrive at the airport three hours in advance, otherwise, you'll be queuing for a very long time and might miss your flight.
Lovely hotel in a great location for walking to all the main sights. Staff really helpful and friendly and let us know about a light show that night for the university 600th anniversary celebration - really enjoyed it!
Breakfast was amazing!! Definitely worth the 25 euros. The buffet includes everything you could possibly want plus some extras like interesting yoghurt toppings and mini pancakes! Lovely grounds - too cold to enjoy unfortunately. Very clean and quiet room with huge bed so slept really well. Definitely recommended staying here!
I'm very happy with our stay at the Brussels airport Park Inn by Radisson that smelled nice, easy access to a nice reception lobby that is next to guests restaurant with a garden view that is so peaceful and beautiful. Marius, the kind chief concierge officer, received us kindly, provided us with our requests, an accessibility room for my sister, handicapped shower room seat, and an immediate response to everything the hotel could provide. All concierge services are available as soon as we request.
I will come back to this hotel happily.
My best compliments to all the staff of Park Inn by Radisson Brussels Airport.
Norlita Uriarte
New York, NY 10028
USA
s, dining , and all concierge services
Very Good
126 reviews
8.5/10
Price from
DKK 523
per night
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GGuest UserI have never had doubts about Novotel, having stayed at Novotel hotels in Antwerp, Singapore, and now Brussels. I usually have good experience with Novotel hence the hotel has been my choice. Normally, I always inform the hotel in advance if I will be checking in late by using the link provided by Trip.com, and I usually receive a prompt and professional response from Novotel hotels.
Unfortunately, my experience with Novotel Brussels Airport was disappointing. Despite sending emails to inform them about my late check-in—first via the *********** link and then directly to the hotel—I received no response at all. This is unusual, as on the same day I contacted two different hotels for upcoming stays, and the other hotel replied promptly. Only Novotel Brussels Airport did not respond.
There was also a booking issue where I was told that my two children were not included in the reservation, even though the booking was made through Trip.com’s automated system and full payment had already been completed. The receptionist told me they cant do anything since I came late. But I showed them my email via the trip.com link and they said that was not their email address. So Is the management or your staffs not doing a good homework professionally?
To make matters worse, I accidentally left my mobile phone at the hotel and only realized it half a day later. When I called the hotel, I was told to send an email. I emailed twice, yet I still have not received any reply. It is very frustrating when phone assistance is unhelpful and emails are simply ignored.
Overall, I felt unsupported and unsure where to seek help due to the lack of response and assistance. This experience does not meet the standards I have come to expect from Novotel. I sincerely hope Novotel Brussels Airport will improve its communication and customer service.
GGuest UserVery disappointing stay
We stayed at the Hilton Garden Inn Brussels Airport with my wife and our two children, and unfortunately the experience was far below what you would expect from a Hilton property.
The room itself was spacious, modern and nicely designed, which is the only positive point of this stay. However, I had clearly booked the room for four people, and this was also confirmed in my booking. Yet when we arrived, there was only one double bed and a sofa bed — without any bedding provided for the sofa bed. With two children, this immediately became a problem.
To make matters worse, the coffee machine in the room had only one paper cup and no proper mugs, which feels very cheap for a Hilton hotel. The TV in the living area was not working at all, which added to the frustration after a long day of travel.
When I called the front desk to explain these issues, the staff member was rude and dismissive. He even claimed I had only booked for two people, despite me having the confirmation clearly showing four guests. There was no apology, no willingness to help — just an unpleasant attitude.
Overall, this stay felt unprofessional and poorly managed. For a Hilton Garden Inn near an international airport, this level of service is simply unacceptable. I would not choose this hotel again and cannot recommend it to families.
GGuest UserThe hotel is great; it's comfortable and provides all the basic essentials for a stay. I stayed for one night, and it was perfect for resting up before continuing my trip.
SStannaHotel has very central location on the nice street eith a lot of cafe and restaurants. Ladies on reception are absolutely friendly and professional and ready to help. Their hospitality is fully consistent this hotel motto ”Come as a stranger leave as a friend”. Hotel is eco-friendly - no excessive cleaning, plastics etc. But if you need you will receive. Breakfast was good.
AAnonymous UserThe location of this hotel is perfect if you're having a flight. I could see the departure hall from my room. The room was spacious and quiet at night. However, I do feel that the price is a bit high for what you get.
MMR101We recently stayed at the ibis budget Leuven Centrum for a short work trip, and overall, it met our basic needs. The location near the train station was convenient for getting around quickly, which was helpful given our tight schedule. Check-in was easy, and the staff we interacted with were polite and efficient.
Our rooms were simple and compact, as expected for a budget hotel, but they were clean and had the essentials—comfortable enough beds, functional showers, and a generally quiet environment for resting after long workdays. The limited space meant it wasn’t ideal for spending much time in the room, but it worked fine for sleeping and getting ready each day.
Amenities were minimal, and the interior felt a bit worn, though nothing that negatively affected our stay. For a short, no-frills work visit, the hotel was adequate. If you’re looking mainly for affordability and convenience rather than comfort or extra features, it does the job.
GGuest UserThe room is very spacious and has a kitchen, which is quite nice. The hairdryer works great, with strong airflow! You can have breakfast at the Holiday Inn across the street.
There's a free shuttle bus from the airport, but the departure times aren't very accurate. We queued at 6:30 PM for the 6:50 PM bus, but it still hadn't arrived by 7:10 PM, so we ended up taking an Uber. On the way back to the hotel, we actually ran into the shuttle bus that was supposed to take us there earlier... There's also a free shuttle bus to the airport, and its departure times are more or less on schedule.
PS: For travelers departing from Brussels Airport, make sure to arrive at the airport three hours in advance, otherwise, you'll be queuing for a very long time and might miss your flight.
GGuest UserI'm very happy with our stay at the Brussels airport Park Inn by Radisson that smelled nice, easy access to a nice reception lobby that is next to guests restaurant with a garden view that is so peaceful and beautiful. Marius, the kind chief concierge officer, received us kindly, provided us with our requests, an accessibility room for my sister, handicapped shower room seat, and an immediate response to everything the hotel could provide. All concierge services are available as soon as we request.
I will come back to this hotel happily.
My best compliments to all the staff of Park Inn by Radisson Brussels Airport.
Norlita Uriarte
New York, NY 10028
USA
s, dining , and all concierge services
GGuest UserWe had a lovely stay at Sleep & Go expo.
The room is very clean and cute, even the bathroom is really fine.
The location is quite alright as well, didn’t take too long to travel to the city centre.
However, the online check in system is rather confusing- it still requires payment even if I had successfully paid and received the confirmation.
And late check in could cause some issues - we arrived around 10 pm and thankfully checked in fine with self check in instructions. But we met some other customer who were completely confused and didn’t manage to get their keys until we were there and opened the box.
And the bed sheet has a very small yellow stain - but to be fair except that, the overall cleanness is pleasant.
Will definitely come back again.
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