The hotel is clean and spotless. Spa thermal pool opens long hour from 8am to 10pm which is very convenient. Buffet dinner €18 per person is reasonable and food is good. Breakfast is average, lack of hot dishes.
The cafe bar offers some Thai cuisine. They are yummy but very small portions. Me and my husband ordered 3 main courses but were still hungry. We wanted to order the 4th course ”Style Thai beef wok” with an additional bowl of rice and we'd pay for the rice. However the waitress refused simply because a bowl of rice is not on the menu! I suggest the hotel to remove the Style Thai beef wok from the menu if they're not able to provide a bowl of rice to go with it. This is authentic Thai style of eating! Very disappointed ! The cafe service need to improve, too rigid, not customer oriented.
Good service attitude, with spa and gym to relax, the room is very clean and quiet, there will be no sound from the next door, breakfast is simple and delicious
Hôtel impeccable, personnel super gentil, petit déjeuner super varié avec la possibilité de déjeuner jusqu'à 11h nickel pour la grasse mat 😅super bien placé en pied de la plage. Pour se déplacer à proximité vous pourrez y trouver des vélos avec l application nextbike facile à utiliser. 'je recommande super séjour 👍👍
I find that the room design is a bit outdated. It was spacious and the terrace is a nice touch. The air conditioning wasn't working very well and it was hot in the room. The bathroom is clean and the water is hot and has good pressure.
The breakfast is plentiful but the need to order the hot plates and it takes a while to come. I would suggest making them available on the hot trays. Another thing that was weird was the custom tongs each table had, then we had to use them to get the food. I would much rather have one tong on each tray so everyone uses them, I believe it's much more hygienic and practical.
El alojamiento es muy bonito, decorado con mucho gusto. La limpieza es impecable. El personal es muy amable y te ayuda y da consejos de que visitar. El desayuno es delicioso, además con varios postres caseros y diferentes tipos de café. Volveremos seguro .
El único pero, quizás es que sería mejor poner mampara en la bañera, ya que las cortinas son menos higiénicas y además tremendamente largas y dan poco de mal aspecto al darse la ducha, pero nada gave.
Although it is a four-star hotel, it is really simple and cannot be compared with domestic four-star hotels. The scenery is great, the breakfast is too ordinary, the decoration in the room is very ordinary, and there is no kettle as usual
Service was amazing, we were able to check in half an hour before. Outside swimming was open in april.
The experience at the spa was amazing. Many different options i the main pool, 3 saunas and outside jacuzzi
Food was delicious and great variety. We will definitely repeat!
Increíble todo . precio , situación, trato .desayuno
Volvería .
Coincidimos además con Juanes .
Very Good
63 reviews
8.6/10
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8.1/10
Very Good
Highly recommended hotel. We had a double room with an exterior view. It was very cozy, with modern decor and located just two blocks from the center. It's an uphill climb, but there are escalators that take you down to the hotel. Best of all, the breakfast was very complete and varied. I would definitely stay again, and the staff at reception were very friendly.
GGuest UserThe appartment has a stunning view of the fields. It's very quiet and clean. The large king size bed is super comfortable. ensuite jacuzzi is wonderful. However it's completely isolated from the main hotel so we need to go outdoor for breakfast, restaurant and check out. It's a bit of huzzle because it rained heavily when we checked out. It's hard to manage all luggage, bin bag and umbrella at the same time. Although the appartment room rate is much higher than Hotel Spa Villa, we had less service and amenities. For example, housekeeping was not included so we need to throw our bin bag to the collection point outdoor by ourselves. Hence the Thermal pools are much smaller than Spa villa and was more crowed than a public pool especially during weekend when there were many families and kids. All kids liked to use the adult pools rather than their kid's pool! Not value for money. We requested pack breakfast at 7am on the check out day because we had early flight. One of the staff refused and said they had to follow the restaurant time table which are 8-11am. We asked another lady, Rachel, the next day and she was very kind and helpful, she communicated with the cafe and arranged pack breakfast with egg, coffee, water and fruits for us at 7am. Rachel is wonderful and the hotel need more staff like her who offered the best customer service.
GGuest UserThe hotel is very basic and functional but feels tired overall. The room was clean on the surface, but the floor was dusty; I knelt down to unpack on arrival and my trousers picked up a lot of visible dirt, which suggests the cleaning could be more thorough. The lighting throughout the room is very bright white, which makes it hard to relax in the evenings. There are no softer or warmer lighting options. Amenities are minimal. There was no kettle, cups or basic hospitality tray, which would normally be expected by international travellers. The furniture and fittings feel dated, and while everything worked, the room lacked comfort. The bathroom was clean but very utilitarian, and the overall impression is of an older hotel that hasn’t been fully refreshed. Acceptable for a short stay if you just need a place to sleep, but not somewhere I’d choose for comfort or relaxation.
GGuest UserThe hotel is clean and spotless. Spa thermal pool opens long hour from 8am to 10pm which is very convenient. Buffet dinner €18 per person is reasonable and food is good. Breakfast is average, lack of hot dishes.
The cafe bar offers some Thai cuisine. They are yummy but very small portions. Me and my husband ordered 3 main courses but were still hungry. We wanted to order the 4th course ”Style Thai beef wok” with an additional bowl of rice and we'd pay for the rice. However the waitress refused simply because a bowl of rice is not on the menu! I suggest the hotel to remove the Style Thai beef wok from the menu if they're not able to provide a bowl of rice to go with it. This is authentic Thai style of eating! Very disappointed ! The cafe service need to improve, too rigid, not customer oriented.
High quality hotel situated in a very good location easily within walking distance to the beaches and local restaurants and bars. Room was clean and well appointed with air conditioning. Staff were friendly and efficient. No problem recommending this hotel. The outside look of the hotel is not particularly attractive but inside it is what one would expect from a 4 star hotel.
We were happy with our stay at Hotel Citrea and it was convenient for the town and rail/bus stations. The room was well styled and designed and the shower was excellent. Our twin bedded room had 2’6” beds so these felt a bit small but the bedding was good. We had a kettle, cups & tea tray in the room. 2 chairs and table made it comfortable. Sound proofing wasn’t the best but still good value, The staff gave very good customer service.
Just the most beautiful hotel in the most outstanding location. The views were breathtaking. Alex and Rocio were so welcoming and warm. Rocio made us a vegan cake and Alex went out of his way to buy veggie burgers for us when we found out we were vegetarians. I would 100% recommend this magical place. About a 20 minute drive to Potes, the historical, Muy bonito town.
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