This was our second stay at Sunway Lost World Hotel, and it was a much better experience than our first. We were pleasantly surprised with a free upgrade to a Classic Triple room, and having the night park passes included for both nights was a huge plus.
However, there were a few areas that could be improved:
Amenities: The room was clean and the linens were fresh. Unfortunately, we had no hot water in our room for both nights. Despite being told it just ”takes time” to warm up, it never did. Taking a cold shower at 11:00 PM after the night park was a major downside.
Dining & Location: The hotel isn't very close to outside eateries. Room service ends around 10:00 PM, so if you return from the night park late, options are very limited. Since we visited during the Raya break, most nearby Muslim-owned shops were closed, requiring a drive to find food.
Breakfast: Day one was enjoyable, but day two was a bit chaotic due to the surge of guests. Food wasn't refilled quickly enough and finding a table was a challenge and a lot of food were not refilled as it finished.
Overall, a good stay for the park access, but the water temperature and breakfast logistics during peak periods need attention.
The hotel’s location is truly unmatched! Step right outside and you’ll find yourself just nearby Ipoh Town. About 6 min walking to old town Ipoh.
The room was clean, comfortable, and ideal for a restful stay. The staff provided thoughtful and professional service throughout my stay.
Every request was handled friendly, promptly and perfectly. I booked my stay through trip.com and managed to get a great deal — excellent value for money.
I arrived a bit early for check-in and asked if I could get my room by 12 PM. The staff informed me that early check-in before 12 PM would incur an additional charge, roughly 50% of the room rate. I understand this is hotel policy, so travelers should be aware. The hotel's location is fantastic, very close to major attractions and surrounded by plenty of great food options. However, the room itself was quite dark with poor natural light, and even with all the lights on, it still wasn't bright enough.
The hotel's location is great, the beds are comfortable, and there are many restaurants nearby. Fushan Teahouse is just behind it, and there's a convenience store downstairs. Getting a taxi is also easy. The only downside is the Wi-Fi signal isn't very good; I hope they can improve that.
First time try out. Lobby is nice and cosy except personally I don’t like the room. Soundproofing of the door is terrible and the theme colour of the room I don’t really like it. It doesn’t give out a very good vibes. Gym room located not a good location and it close super early around 8pm??? I didn’t took picture of the room cos I just want to faster get over for 1 night and check out. I won’t be back.
P/s I read from review hair dryer is Dyson brand. It is not. Is just normal China brand. Quality is okay as most things are made in China.
The hotel arranged for us to stay in a corner room which has weak WiFi access. I didn't have WiFi for the entire three nights stay. Furthermore, the bed was rather hard and the room was rather small. However, the hotel provides excellent breakfast and is located at a very strategic location. The hotel is very close to the Ipoh parade and within 10 mins drive to famous tourist spots like concubine lane. Overall, the experience was just alright.
Stayed here recently and had a great experience overall. The room was clean, comfortable, and well-maintained, with all the essential amenities provided. Staff were friendly and helpful, making check-in and check-out smooth. The location was convenient, close to key attractions and dining spots.
The bellboy was very helpful from the moment we arrived 👍
The room was clean and comfortable really satisfying stay.
The location is right in the heart of Taiping, very convenient to get around.
Overall service was excellent. Highly recommended 🙌
Beautiful hotel with modern technology such as face recognition to access the lift and rooms. Unfortunately, during our stay the system did not work properly. Out of the three of us, only my son couldn't use the face scan to enter the lift, but he could scan to enter the room. Meanwhile, my daughter and I could not use the face scan to open the room door.
When we checked with the receptionist who handled our check-in, she mentioned it was a technical issue, but she did not seem very welcoming or helpful.
We were staying in room 3021B. After about two hours, the room became very warm. When we called reception, they said the room would take time to cool down because it is a big room. A technician came to check as well and said the same thing. However, this information was never explained to us earlier. The first night was very uncomfortable due to the warm temperature, and at 4am I had to go down to the reception to make a complaint. Only the next day, on 28/3 around 6pm, we were able to change the room to 4021B.
On the second day, a staff member named Hanis was very friendly and helpful, which we truly appreciated.
When we moved to room 4021B, I informed the concierge who helped us move our luggage that the front corridor light was not working. It seemed like this issue was not followed up, as the light was still not fixed (as shown in the photo). At that point, I did not bother to raise it again.
Overall, the hotel itself is beautiful and has impressive technology, but the lack of communication between departments and inconsistent service was disappointing.
I researched a lot of hotels in Ipoh. Most hotels are spread out around the Ipoh “downtown”.
If you’re arriving on a bus from KL, the bus terminal Amanjaya is 9km away. 20 mins on the local bus will take you to Terminal Kidd and it’s a 15 mins walk to M Boutique. I wouldn’t suggest this option if you have a lot of suitcases as the walk is on the main roads with cars and truck zipping past.
Location is surrounded by industrial and car dealerships, but once arrived you’re surprised! They live up to their name - Boutique! They have been in that location for 13 years.
Staff are friendly and helpful! Room (single room with no windows) was clean and comfortable and provided the amenities after a long day on the bus. And the hotel - SMELLED nice. Like a high end hotel.
It was a nice treat if you’re a solo traveler looking for comfort on a budget. I tried to extend an extra night, however Trip were only showing double and twin rooms - out of my budget for a solo traveler.
Asking at reception if the single room was available, they checked and I paid directly to hotel for a 2nd night. Your loss Trip!
Hotel amenities were great. Hot shower, WiFi and air conditioning working.
It’s a 10-15 min walk to the old city. When I arrived around 4 PM, a lot of things are already closed and quiet.
Walking around in the dark back to the hotel was a little uneasy, but you can easily just arrange a car to GRAB.
Highly recommended!
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AAnonymous UserHad a pleasant stay at Weil Hotel Ipoh with my family. The location was excellent and very convenient, especially for getting around and finding food nearby. The service was good overall, and the staff were friendly and helpful.
The room and hotel were generally clean, although there is still a little room for improvement in cleanliness. The amenities were good and made the stay comfortable. Overall, it was a nice experience and I would consider staying here again.
KKat OWe returned back to Cititel Express Ipoh Hotel for our recent vacation, & had another wonderful experience 🥰 The hotel management & entire staff crew do their best to maintain high standards for their services & overall cleanliness of the room & hotel environment. Keep up your awesome work!
AAnonymous UserStayed here recently and had a great experience overall. The room was clean, comfortable, and well-maintained, with all the essential amenities provided. Staff were friendly and helpful, making check-in and check-out smooth. The location was convenient, close to key attractions and dining spots.
GGuest UserHi. I’d rate my stay a 4.9 out of 5 so far. Everything has been great overall. I did experience a slightly late check-in and a TV remote that wasn’t functioning, but both issues were handled smoothly by your staff. im having a great dinner and breakfast there. Thank you, and have a great day!
AAnonymous UserI researched a lot of hotels in Ipoh. Most hotels are spread out around the Ipoh “downtown”.
If you’re arriving on a bus from KL, the bus terminal Amanjaya is 9km away. 20 mins on the local bus will take you to Terminal Kidd and it’s a 15 mins walk to M Boutique. I wouldn’t suggest this option if you have a lot of suitcases as the walk is on the main roads with cars and truck zipping past.
Location is surrounded by industrial and car dealerships, but once arrived you’re surprised! They live up to their name - Boutique! They have been in that location for 13 years.
Staff are friendly and helpful! Room (single room with no windows) was clean and comfortable and provided the amenities after a long day on the bus. And the hotel - SMELLED nice. Like a high end hotel.
It was a nice treat if you’re a solo traveler looking for comfort on a budget. I tried to extend an extra night, however Trip were only showing double and twin rooms - out of my budget for a solo traveler.
Asking at reception if the single room was available, they checked and I paid directly to hotel for a 2nd night. Your loss Trip!
Hotel amenities were great. Hot shower, WiFi and air conditioning working.
It’s a 10-15 min walk to the old city. When I arrived around 4 PM, a lot of things are already closed and quiet.
Walking around in the dark back to the hotel was a little uneasy, but you can easily just arrange a car to GRAB.
Highly recommended!
Hharbi khalidA beautiful and peaceful retreat surrounded by nature.
The Banjaran Hotsprings Retreat offers breathtaking scenery, privacy, and a truly relaxing atmosphere. The villa was elegant and comfortable, and the hot spring facilities were exceptional. What made the stay even better was the staff — warm, professional, and genuinely welcoming. A perfect place to unwind and disconnect. Highly recommended.
GGuest UserFirst time try out. Lobby is nice and cosy except personally I don’t like the room. Soundproofing of the door is terrible and the theme colour of the room I don’t really like it. It doesn’t give out a very good vibes. Gym room located not a good location and it close super early around 8pm??? I didn’t took picture of the room cos I just want to faster get over for 1 night and check out. I won’t be back.
P/s I read from review hair dryer is Dyson brand. It is not. Is just normal China brand. Quality is okay as most things are made in China.
TTeng SWThis hotel truly offers a special atmosphere. The staff went above and beyond; our names were even on a welcome board! We were upgraded and treated like VIPs. The general manager clearly fosters excellent hospitality. Even a waiter moonlighting as a village trekking guide made our experience unforgettable. It felt more like a home than a hotel. If you're looking for authentic warmth and connection, this is it!
Kkh_leongThe property feels quite run-down for a 3-star hotel, especially considering it has been operating for less than 10 years. Many of the facilities appear aged and poorly maintained.
The car park has swallows flying around with nests present, which may result in bird droppings on vehicles. The swimming pool was not clean during my stay.
On the positive side, the rooms are spacious, and having a bathtub in every room is a nice feature.
GGuest UserMarina Island Boat transfer easy, although I feel a little expensive. Coffee was cold, they had wrong check in information and I almost tripped on uneven block surface exiting building to boat. Check in completed at reception , with correction to booking. We were in a lower tropical garden villa, which is cheapest room. We were lucky to have part sea view and part back of pool view. Other lower villas in this category, not so good a view. This said, room was gorgeous, despite dead moth in sunken bath area. All the staff were fantastic and helpful. Chatted to some people in over water villas, who were disappointed you could not swim in sea from villa, nor enter sea from beach around jetty , due to sea urchins. On the other side of the Island is Emerrald bay. Absolutely stunning! Beautiful beach and sea to swim in. Lots of space for sun beds, but everyday ran out by 11am! Suggest they get some more! Forfeited scrumptious in all restaurants.
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