This was my second time booking a rental car to drive in Japan through Trip.com and renting a car from a Chinese company in Japan. To be honest, the first time was good, but the second time was even more impressive. The car was exactly as described and the exact model. Before the day of pickup, someone contacted us through the channel we specified. We were asked to read the contract in advance. On the actual day of pickup at Kansai Airport, the pickup point was clearly stated. The person who delivered the car provided good information. The company took photos of any previous scratches on the car and immediately informed us that they were the original spots. /// On the day of returning the car, the person who came to pick up the car was even more lovely. He picked up the car in front of the apartment we rented. We had a minor accident involving the car, so we immediately informed the company on the date of the accident. What really impressed us was that they asked if we were safe, even though we had told them it was only a minor accident involving the car. This showed how much they cared. The car had bumper damage and fell off. We had no other party involved. The car rental company collected the money in advance for the damage and let us claim through the insurance that we had purchased ourselves. When we returned to Thailand, it was very easy to make a claim because we didn't buy insurance directly from the rental company, but bought it through Trip, so we had to pay for it ourselves first. Everything went smoothly. We just had to take photos of the damage and request all payment documents for the claim.
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