This was my second stay, and I really appreciate the hotel's design aesthetic, from the lobby and meeting rooms to the guest rooms themselves. It's perfect for both leisure and business travelers, easily one of the best hotels in Zagreb.
One Rude Staff Member Ruined an Otherwise Decent Stay
I stayed at Esplanade Zagreb Hotel with high expectations given its historic prestige, but one employee’s unprofessional behavior significantly tarnished my experience.
Upon arrival, I mistakenly entered the hotel’s parking area as the parking gate opened. After realizing the error, I proceeded to the lobby, completed check-in, and moved my car to the designated drop-off zone for valet service. At this point, a parking attendant aggressively confronted me—hands on hips, speaking in a condescending tone, and demanding how I’d accessed the area. His demeanor was more suited to scolding a trespasser than addressing a paying guest.
To be fair, the front desk and concierge staff were perfectly polite and efficient. Had I not encountered this particular employee, my overall impression would have been positive. But for a hotel branding itself as a luxury establishment, even one hostile interaction is unacceptable. A guest’s entire perception can be undone by a single moment of poor service.
The incident casts doubt on the hotel’s training standards. Why does such a disparity in staff attitudes exist? I hope management addresses this, as no amount of century-old tradition excuses rudeness. Until then, I’d hesitate to return or recommend Esplanade Zagreb without caution.
Five-star review (Canopy by Hilton Zagreb City Centre)
My top choice for accommodation in Zagreb! This Canopy by Hilton boasts an excellent location, stylish design, and attentive service, making it perfect for both leisure and business trips. Highly recommend!
✨ Super convenient location
Right in the heart of Zagreb, with shops, restaurants, and tram stops just outside. Within walking distance to the Cathedral, National Theatre, and the Upper Town historical district. The hotel also offers complimentary bicycles, making it super easy to explore the old town.
🛏️ Exquisite and comfortable rooms
The guest rooms are modern, minimalist, and tastefully decorated, incorporating local Croatian textiles and design elements. The bedding is soft and comfortable, and the floor-to-ceiling windows provide excellent natural light. The smart amenities are user-friendly (free high-speed Wi-Fi, smart TV, premium toiletries), with attention to every detail.
🙂 Warm and thoughtful service
The 24-hour front desk staff are professional and friendly. Upon check-in, they provide a local welcome gift and introduce nearby attractions. The concierge is enthusiastic and helpful with itinerary planning and restaurant reservations – truly warm service.
🍽️ Breakfast and dining
The breakfast is fresh, abundant, and high-quality, offering both local specialties and international options. The restaurant has an elegant ambiance, featuring fresh local ingredients and authentic flavors.
In summary: A prime location, exquisite design, thoughtful service, and a premium experience. This is undoubtedly the best choice for high-quality accommodation in Zagreb. I'll definitely stay here again on my next visit!
Very nice hotel with great amenities; a welcome drink, pool, gym, and a spa (extra cost). There was also a rooftop space/bar (didn’t go to see) - the reception staff were very pushy to get people to attend giving a 10% discount for consumption.
The room was very nice and clean, a smart TV welcome with the guest name, free water, coffee and tea. There was also a smart panel to control the lights and air conditioning, it did get warm in the room and the temperature didn’t seem to correlate to the ac thermostat. The bed was comfortable however it was a hard mattress, may find it a little difficult to find comfort if used to a softer mattress.
The hotel is an art lovers paradise, there were artworks throughout the public spaces and room by the artist Boris Bućan - the hotel offered a guided tour to view all throughout the hotel. Great location and close to many tourist attractions, restaurants and supermarkets.
The location is near a freight train hub, but it didn't bother us. The room was spacious and quite clean. The hotel owners cut corners on the decor: the walls in the hallway and parts of the room, as well as the ceilings, are bare concrete, not even plastered. Now they call it an 'original style' (chuckles). It's inconvenient that the sink is in the room, not in the bathroom. The room has bathrobes and slippers, but no disposable toothbrushes. There's a small electric kettle and a capsule coffee machine, but not even a single bottle of drinking water... Unexpected for a hotel that isn't exactly cheap. When booking, it wasn't mentioned anywhere that the hotel's underground parking costs 12 euros per night, which was also a surprise. Breakfasts are quite substantial, but there wasn't even simple oatmeal... The available food isn't very suitable for someone with gastritis...
Hotel is located conveniently, especially if traveling by car. When I arrived, while taking a shower I realized that the bath drain was clogged and had to clean it myself (as I was already soaking wet). Obviously, clearing out other people's hairs wasn't my idea of a well maintained bath in a 4-star hotel so I complained at the reception. They apologised, but it was all a bit too late. In general, the shower could use some TLC as the toiletry shelf inside the shower was not clean as well (had some mold on it). Other then that, the room was adequate, and the location of the hotel allows for a good sleep, even with windows open as it is far enough from busy streets.
Breakfast was mediocre - croissants were semi-baked, almost raw inside and definitely just baked to finish from frozen (not freshly made in hotel bakery). The selection of food was meh, but it wasn't horrible.
The location is excellent, go out and turn left 500 meters to the central square.
The service is excellent, and the lobby bar is great.
The disadvantage is that the room is small.
A century-old historical building, originally a bank, was changed to a hotel last year. The rooms have minimal decoration.
First things I like to express my appreciation to Toni at front desk who's very friendly welcoming my first day check in and helping me when I have problem with rental car. He really put his effort making so many calls when the rental car didn't response well, but finally all problem solved. And he sent his regard throe his friend at front desk on my second check in after 7 days traveling to Split and Dubrovnik, his name also Tony and he also very friendly.
Thanks to both of you Toni & Tony ( I hope I didn't wrong spelling your name )
It's highly recommend for all type of traveler, the room is very quite, I can't hear anything from next room or outside, sleep like a baby. I love the spacious shower room and all luxury amenities. If not mistaken I think this is a brand new hotel.
Since i drive a car, for me location is not important, 8 minutes drive to the old town, not too far. I like the neighborhood is so quite.
Breakfast has many menus and tasty too.
Overall is perfect , one thing I don't like is the dimming lights.
If they have a brighter light, I will be so happy.
The W By LJ is my youtube channel if you like to see my review video
Very close to the airport, ten euros is enough, no need to make an appointment in advance, Uber can call the car at any time. It is a bit far from the city. Breakfast is OK, there are grilled sausage food that Chinese people can eat.
Very Good
111 reviews
8.9/10
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9,1/10
Great
GGuest UserNice and clean hotel with excellent service. Front desk was very helpful and recommended good eating places and helped take care of the car. Parking was very convenient just out in front of the hotel.
AAnonymous UserThis was my second stay, and I really appreciate the hotel's design aesthetic, from the lobby and meeting rooms to the guest rooms themselves. It's perfect for both leisure and business travelers, easily one of the best hotels in Zagreb.
GGuest UserOne Rude Staff Member Ruined an Otherwise Decent Stay
I stayed at Esplanade Zagreb Hotel with high expectations given its historic prestige, but one employee’s unprofessional behavior significantly tarnished my experience.
Upon arrival, I mistakenly entered the hotel’s parking area as the parking gate opened. After realizing the error, I proceeded to the lobby, completed check-in, and moved my car to the designated drop-off zone for valet service. At this point, a parking attendant aggressively confronted me—hands on hips, speaking in a condescending tone, and demanding how I’d accessed the area. His demeanor was more suited to scolding a trespasser than addressing a paying guest.
To be fair, the front desk and concierge staff were perfectly polite and efficient. Had I not encountered this particular employee, my overall impression would have been positive. But for a hotel branding itself as a luxury establishment, even one hostile interaction is unacceptable. A guest’s entire perception can be undone by a single moment of poor service.
The incident casts doubt on the hotel’s training standards. Why does such a disparity in staff attitudes exist? I hope management addresses this, as no amount of century-old tradition excuses rudeness. Until then, I’d hesitate to return or recommend Esplanade Zagreb without caution.
GGuest UserBeautiful hotel, clean, rooms are cozy, loby, elevators and hallways smell really nice. Breakfast was really nice, various tipes of fresh bread, veggies, fruits, meats and cheeses.
Parking has own garage but i parked on public street parking, there was some place and it is cheaper option.
Has huge pool with warm water.
AAnton26In need of refurbishment from a cosmetic perspective, as the carpet in my hotel room was worn and tired. No body wash and had to ring housekeeping for refill… perhaps this should be checked regularly with cleaning. Cannot fault the care demonstrated towards guests and breakfast quality. A grand old lady of Zagreb that will always draw me to her. Fantastic location. Highly recommended.
GGuest UserFirst things I like to express my appreciation to Toni at front desk who's very friendly welcoming my first day check in and helping me when I have problem with rental car. He really put his effort making so many calls when the rental car didn't response well, but finally all problem solved. And he sent his regard throe his friend at front desk on my second check in after 7 days traveling to Split and Dubrovnik, his name also Tony and he also very friendly.
Thanks to both of you Toni & Tony ( I hope I didn't wrong spelling your name )
It's highly recommend for all type of traveler, the room is very quite, I can't hear anything from next room or outside, sleep like a baby. I love the spacious shower room and all luxury amenities. If not mistaken I think this is a brand new hotel.
Since i drive a car, for me location is not important, 8 minutes drive to the old town, not too far. I like the neighborhood is so quite.
Breakfast has many menus and tasty too.
Overall is perfect , one thing I don't like is the dimming lights.
If they have a brighter light, I will be so happy.
The W By LJ is my youtube channel if you like to see my review video
CCollectingPassportStampsVery nice hotel with great amenities; a welcome drink, pool, gym, and a spa (extra cost). There was also a rooftop space/bar (didn’t go to see) - the reception staff were very pushy to get people to attend giving a 10% discount for consumption.
The room was very nice and clean, a smart TV welcome with the guest name, free water, coffee and tea. There was also a smart panel to control the lights and air conditioning, it did get warm in the room and the temperature didn’t seem to correlate to the ac thermostat. The bed was comfortable however it was a hard mattress, may find it a little difficult to find comfort if used to a softer mattress.
The hotel is an art lovers paradise, there were artworks throughout the public spaces and room by the artist Boris Bućan - the hotel offered a guided tour to view all throughout the hotel. Great location and close to many tourist attractions, restaurants and supermarkets.
GGuest UserHotel is located conveniently, especially if traveling by car. When I arrived, while taking a shower I realized that the bath drain was clogged and had to clean it myself (as I was already soaking wet). Obviously, clearing out other people's hairs wasn't my idea of a well maintained bath in a 4-star hotel so I complained at the reception. They apologised, but it was all a bit too late. In general, the shower could use some TLC as the toiletry shelf inside the shower was not clean as well (had some mold on it). Other then that, the room was adequate, and the location of the hotel allows for a good sleep, even with windows open as it is far enough from busy streets.
Breakfast was mediocre - croissants were semi-baked, almost raw inside and definitely just baked to finish from frozen (not freshly made in hotel bakery). The selection of food was meh, but it wasn't horrible.
AAlexis OlaguirThe hotel features a clean, tranquil pool, a well-equipped fitness center, and a delectable breakfast. The room was very spacious, and the bed was comfortable.
Jjenny_jyduI was very satisfied with the room; I always tend to trust branded hotels. There's a fairly large supermarket nearby, which was convenient for shopping. It's also very close to the bus terminal, so I didn't have to drag my luggage far to catch a ride. When checking out, there was a heavy wind and rain, but the hotel staff kindly and quickly helped me get a taxi.
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