Hotels With Swimming Pools in Quintana Roo, Mexico

Our experience started weak but ended stronger. This resort had customer service that was unresponsive, and unhelpful when we did reach them, prior to our arrival. While drinks are included, all I could drink were bottled beers or wine because the cocktails that any barista made were the worst I had tasted - mudslide, vodka soda, pinacolada, etc. all were terrible. Maybe they do this so guests don't order much alcohol? Waiters are a hit and miss, Marco Polo had a wonderful waiter who put on a show for us, while the Caribbean restaurant by the sea had a waiter who never once got our orders right, dozens of wrong orders or forgotten items in every sitting. Airport transport has many rules - for pickup, you must order 12-24 hours in advance, outside that window you're on your own. For dropoff, you must order the day before departure, can't pre-arrange 2 days in advance and you can't arrange the same day either, add some stress to your holiday. This resort benefits from its connection to neighboring GR Caribe by Solaris as their combined facilities and the prettier design of GR Caribe make the overall resorts experience more interesting and memorable.

The hotel is right next to the Europcar car rental station in Cancun and can be reached on foot. The location is what attracts me the most. However, the sound insulation of the entire hotel is very poor, and the service and reception attitude is poor. There is an airport shuttle bus, but the attitude is also relatively false. If you don't mind, it's still a relatively qualified place to stay.

The property was amazing. You feel like you're in a paradise in the middle of the jungle. The food was great and the service was top notch. Only thing was some people had a bit too much fun at the pool and had accidents that made everyone evacuate the pool for cleaning, but there are other pools and lagoons that you can relax in to make up for it. Make sure you try the fish tacos at the restaurant by the beach and the roof vegan restaurant was also great for breakfast. Also make sure you go to XPLOR.... it's so well made... and we had the most fun there. We regret going to Xelha... you go there in the morning and you're stuck there until 4pm where as XPLOR you can go back an forth freely. We regret not trying the other parks that were a part of the resort.

htl offered unlimited bar drinks and cactails. it was very goods even gave them tips each times and nice taco-house was jut next building (casher bigman was real amigo as opposite than expectation as fullfil with some source etc) the important is delicious to eat there or takeaway^^ ah chedraui also. 2f outside bar was nice

My main complaints are for the service and instruction I experienced during my stay. We were told it is peak season (a week after Easter vacation) so they were being busy. After we checked in, no guideline/instruction were given. We did not know which restaurants require a reservation, how to do room service, the location of the activities. Therefore we missed a lot of chance to receive the 'ALL-INCLUSIVE' service. We were planning to join an activity, but we could not find it. We asked 3 staffs and finally one staff led us to the avenue. Similar situation happened many times, staffs are unsure about most of the things. In the restaurant, we ordered foods and they took us over 1 hour to arrive. We requested for drinks or utensils they just simply forgot. With the poor hospitality, I don't recommend this resort if you want to have peace in mind during the trip.

It was really nice hotel. But we went with cheaper rate, so the room doesn't have ocean view, facing the road. you could hear the cars/buses running over night. Otherwise, very good economical hotel. Try to avoid the road facing road.

The hotel's hardware facilities are very good. It is worth mentioning that the service staff are of high quality. The food in the restaurant is also very diverse. We basically tried several restaurants that could be booked. Except for the difficult Flama restaurant, which we couldn't book, the others were very good. It was a very satisfactory experience. The only thing missing was the lack of airport pick-up service. Such a big hotel, or a 5⭐ level hotel, no airport pick-up? It's outrageous

It's not very clean, the service was not the best. The hotel includes transfer to the airport, however, I suggest confirming on the same day as your flight if it is scheduled, since in my case they told me that they did not have anything, although I did reserve several days in advance. The location is very good

This was an excellent experience. Location, pools, beach, buffet breakfast, room, cleaning, coffee maker in the room. Every member of the staff was so attentive all the time. We loved this hotel.

We spent our honeymoon in TRS hotel with my wife. Check in was very quick and smooth unlike some other reviews i read takes a few hours, maybe it was on a weekday. Francisco at the check in counter was very helpful , he helped us upgraded our room to swim up suit and it was amazing! Sostenes and Cesar assigned as our butler for our stay and they were very helpful as well and always smiling. One thing I’d like to mentioned is that they said they have 25 minutes complementary spa for us for our honeymoon, and the reception told us to meet at the lobby next morning at 8:30am to take us to breakfast and to tour us around the resort. But the next morning we realized we have to attend to the sales center where they wants to sell us some traveling package which we didn’t expect, altho they are all very nice but we spent two hours there listening to them on the first morning of our stay and it was our honeymoon. wish they would let us know earlier then I would rejected, and they said we had to attend in order to claim the complimentary spa which at the beginning they said it’s for our honeymoon. Anyways, For food I highly recommended Gaucho steak house, we tried the bone in steak and they grill them with charcoal and it was very delicious , but the second time we went the steak was over cooked a bit. During our stayed we joined two activities, one is water aerobic and paddling. Both instructor was very fun and especially Dente. He was super friendly and patient! Overall we are satisfied with our stay, and would recommend to our friends.

Our experience started weak but ended stronger. This resort had customer service that was unresponsive, and unhelpful when we did reach them, prior to our arrival. While drinks are included, all I could drink were bottled beers or wine because the cocktails that any barista made were the worst I had tasted - mudslide, vodka soda, pinacolada, etc. all were terrible. Maybe they do this so guests don't order much alcohol? Waiters are a hit and miss, Marco Polo had a wonderful waiter who put on a show for us, while the Caribbean restaurant by the sea had a waiter who never once got our orders right, dozens of wrong orders or forgotten items in every sitting. Airport transport has many rules - for pickup, you must order 12-24 hours in advance, outside that window you're on your own. For dropoff, you must order the day before departure, can't pre-arrange 2 days in advance and you can't arrange the same day either, add some stress to your holiday. This resort benefits from its connection to neighboring GR Caribe by Solaris as their combined facilities and the prettier design of GR Caribe make the overall resorts experience more interesting and memorable.

htl offered unlimited bar drinks and cactails. it was very goods even gave them tips each times and nice taco-house was jut next building (casher bigman was real amigo as opposite than expectation as fullfil with some source etc) the important is delicious to eat there or takeaway^^ ah chedraui also. 2f outside bar was nice

It was really nice hotel. But we went with cheaper rate, so the room doesn't have ocean view, facing the road. you could hear the cars/buses running over night. Otherwise, very good economical hotel. Try to avoid the road facing road.

The hotel's hardware facilities are very good. It is worth mentioning that the service staff are of high quality. The food in the restaurant is also very diverse. We basically tried several restaurants that could be booked. Except for the difficult Flama restaurant, which we couldn't book, the others were very good. It was a very satisfactory experience. The only thing missing was the lack of airport pick-up service. Such a big hotel, or a 5⭐ level hotel, no airport pick-up? It's outrageous

This was an excellent experience. Location, pools, beach, buffet breakfast, room, cleaning, coffee maker in the room. Every member of the staff was so attentive all the time. We loved this hotel.

The hotel is generally very good. It seems that we were upgraded. We were supposed to be in a standard room, but it was upgraded to a suite. Restaurant meals that require reservations are generally very good. Especially the white box, several dishes are delicious. Then a creative restaurant was also very delicious, much like fine dining. Many small creative dishes were served and someone introduced them. They even replaced the mushrooms with other vegetables just for me (I don’t like mushrooms). Boys need to wear long pants and collared clothes to most restaurants, but girls can wear anything. Room service is also free for our room types. The mini bar has all kinds of drinks and snacks. Overall satisfied, I would return if the price was cheaper. Note that if the room type is not Sian Kan, many things (services and restaurants) will be charged extra, so if the price difference is not big, it is recommended to book Sian Kan. Basically everything in the hotel is free.

Suitable for a one or two night stay, the room is small and the bathroom is cramped. The basic facilities are complete and clean. The location is convenient, there is a supermarket and convenience store downstairs, and there is a one-day tour counter in the lobby. There is a gas station in the mall opposite, a car rental company next to it, and the surrounding restaurants are also very good. But it is still quite far to the beach, and it costs nearly 100 RMB to take a taxi

If you want to have a good time and enjoy your stay I recommend this place!!!! There is a lot to do and everything to eat!!! Grand Oasis you understood the assignment, CANCÚN STAY GORGE 😮💨🥰👏

Best hotel I've stayed at! The location is perfect for night-goers and is located in a good vicinity of some restaurants. The staff and service was amazing, ensuring the place is always well taken care of and secure... and let's not even get started on its phenomenal location next to the beach.

Where do I start from? Daniel , Erik and the whole squad were exceptional. SLS Cancun is situated in the Marina which is probably the most expensive and most luxurious place in the whole of Cancun. There are loads of restaurants and a big shopping mall literally 7-10 mins walk from the hotel. The Marina is amazing with loads of fine dinning and descent priced restaurants. I stayed in one of the suites which happens to have 2 bathrooms and a full ocean view. The best thing about this hotel and the area (the Marina) is how private, secure (tho Cancun is safe) and affluent the area is. I call the area little Miami. If you want a loud noisy area, this is not the place for you. But if you want a bit of class and then drive into the noisy area and back to peace then SLS is for you. People pay to come to the beach so it’s a private beach but obviously free for hotel guest , so you will never see a rowdy group of people. I rented a car during my stay through the hotel without even paying a deposit to the car company and obviously you get Valet parking every time. The guys are attentive and always happy to help.Ask for Daniel and Erik, those guys are everything you need. I’ll see you soon.

The property was amazing. You feel like you're in a paradise in the middle of the jungle. The food was great and the service was top notch. Only thing was some people had a bit too much fun at the pool and had accidents that made everyone evacuate the pool for cleaning, but there are other pools and lagoons that you can relax in to make up for it. Make sure you try the fish tacos at the restaurant by the beach and the roof vegan restaurant was also great for breakfast. Also make sure you go to XPLOR.... it's so well made... and we had the most fun there. We regret going to Xelha... you go there in the morning and you're stuck there until 4pm where as XPLOR you can go back an forth freely. We regret not trying the other parks that were a part of the resort.

Very well located. A couple of blocks from a Walmart, a very picturesque square with typical food stalls on weekends, restaurants and cafes nearby. The facilities and cleanliness are good and there is good communication upon arrival.

I love the scenery! The atmosphere is great and the pool is great too! However, replies are so slow that it is very difficult to communicate via email.

Alright ! Large room and very Good mattress and very large bed, excellent location, large new grocery store and restaurant directly below the hotel

Clean spacious rooms. Great housekeeping and front desk staff. Nice to have self serve laundry. Really large gym with everything you need. Awesome bathroom. Spacious and always hot water!!’

hotel done fixed their mistake from the website I booked. When we arrived they told us we need to pay extra tax & no bkft included. But we showed them the itinerary that we payed. Hotel( Guillermo ) initiatively solve the mistake for us, which is a very good move! Allow us to enjoy more in the beautiful trip. Restaurant waiters are super kind and pay attention on their guests which is five star service we expected all the time. Thanks Walter giving us a wonderful experience. Also the one who assisted us bring luggage downstairs in this morning, Axel was super detail oriented in service, perspected our needs!! He deserved more! Thanks for those beautiful exp. your colleagues made our trips easy & enjoyable!

It’s a great location near the ferry. It can be noisy at night but not horrible. The air conditioner initially didn’t work and the bedspread wasn’t clean but when I called the front desk they immediately took action and fixed it.

POSITIVA AL 100 *100

Очень симпатичный и уютный хостел с красивым внутренним двориком: много зелени, скульптур, столиков. Есть бассейн. Персонал очень милый и дружелюбный, всегда готовы помочь! Завтраки в кафе вкусные, персонал в кафе тоже очень милый! Номера огромные, есть большая кухня-гостиная. Небольшое неудобство доставляло отсутствие вайфая в номере, надо было спускаться на 1 этаж, чтоб использовать интернет.Также отсутствует дверь в душевую, а там помимо душевой ещё и общий шкаф с запирающимися шкафчиками. Душевая просто прикрыта шторкой (и сама комната, и душевая кабина). Расположение хостела замечательное! 3 минуты до пляжа и 1 минута до 5 авеню (вечером в номере слышно музыку с улицы из кафе снизу). В целом мне очень понравилось пребывание в этом хостеле!

The off-season is not too noisy, the people are not crowded, the food and drink are very high-end, the room hardware is very high-end, that is, it is comfortable and convenient, but also has face, the location is very good, and it is super safe!

Very well located. A couple of blocks from a Walmart, a very picturesque square with typical food stalls on weekends, restaurants and cafes nearby. The facilities and cleanliness are good and there is good communication upon arrival.

I love the scenery! The atmosphere is great and the pool is great too! However, replies are so slow that it is very difficult to communicate via email.

Alright ! Large room and very Good mattress and very large bed, excellent location, large new grocery store and restaurant directly below the hotel

Clean spacious rooms. Great housekeeping and front desk staff. Nice to have self serve laundry. Really large gym with everything you need. Awesome bathroom. Spacious and always hot water!!’

hotel done fixed their mistake from the website I booked. When we arrived they told us we need to pay extra tax & no bkft included. But we showed them the itinerary that we payed. Hotel( Guillermo ) initiatively solve the mistake for us, which is a very good move! Allow us to enjoy more in the beautiful trip. Restaurant waiters are super kind and pay attention on their guests which is five star service we expected all the time. Thanks Walter giving us a wonderful experience. Also the one who assisted us bring luggage downstairs in this morning, Axel was super detail oriented in service, perspected our needs!! He deserved more! Thanks for those beautiful exp. your colleagues made our trips easy & enjoyable!

It’s a great location near the ferry. It can be noisy at night but not horrible. The air conditioner initially didn’t work and the bedspread wasn’t clean but when I called the front desk they immediately took action and fixed it.

POSITIVA AL 100 *100

Очень симпатичный и уютный хостел с красивым внутренним двориком: много зелени, скульптур, столиков. Есть бассейн. Персонал очень милый и дружелюбный, всегда готовы помочь! Завтраки в кафе вкусные, персонал в кафе тоже очень милый! Номера огромные, есть большая кухня-гостиная. Небольшое неудобство доставляло отсутствие вайфая в номере, надо было спускаться на 1 этаж, чтоб использовать интернет.Также отсутствует дверь в душевую, а там помимо душевой ещё и общий шкаф с запирающимися шкафчиками. Душевая просто прикрыта шторкой (и сама комната, и душевая кабина). Расположение хостела замечательное! 3 минуты до пляжа и 1 минута до 5 авеню (вечером в номере слышно музыку с улицы из кафе снизу). В целом мне очень понравилось пребывание в этом хостеле!

Too satisfied, this price is the lowest in the whole network. The room is large enough, two double beds, a foldable sofa bed, and a microwave. The facilities are modern, the socket on the lamp is particularly practical, and there is no converter. Hotel location is good, a street is the lively Fifth Avenue, the hotel has free dedicated parking. Breakfast has Western bread, there are also Mexican specialties, rich

The off-season is not too noisy, the people are not crowded, the food and drink are very high-end, the room hardware is very high-end, that is, it is comfortable and convenient, but also has face, the location is very good, and it is super safe!