Hotels With Gym in Quintana Roo, Mexico

During two of our four-day stay, only 1/4 of the elevators worked properly. During the remaining two days, 2/4 of the time, we were able to go down to the lobby from the floors where our rooms were, but we couldn't go up to the guest rooms from the lobby, which was very inconvenient. Also, the food wasn't very tasty, the restaurants we could use were limited, and even though it was all-inclusive, room service and many drinks were also charged. It was quite a hassle to have to check what was available on the app, but I wonder if that's the case everywhere...? The room was clean and comfortable, but the walls were very thin and we could hear normal conversations from the next room, so we had to be careful. I don't think I'll stay here again.

Conveniently located within the Airport, offers a free shuttle service from the hotel to the different terminals. Check in time should be changed as 3 pm is too late. Clean and modern

The property was amazing. You feel like you're in a paradise in the middle of the jungle. The food was great and the service was top notch. Only thing was some people had a bit too much fun at the pool and had accidents that made everyone evacuate the pool for cleaning, but there are other pools and lagoons that you can relax in to make up for it. Make sure you try the fish tacos at the restaurant by the beach and the roof vegan restaurant was also great for breakfast. Also make sure you go to XPLOR.... it's so well made... and we had the most fun there. We regret going to Xelha... you go there in the morning and you're stuck there until 4pm where as XPLOR you can go back an forth freely. We regret not trying the other parks that were a part of the resort.

htl offered unlimited bar drinks and cactails. it was very goods even gave them tips each times and nice taco-house was jut next building (casher bigman was real amigo as opposite than expectation as fullfil with some source etc) the important is delicious to eat there or takeaway^^ ah chedraui also. 2f outside bar was nice

There many goods and a few bad things. 1. You can find food to eat anywhere when you get hungry. They have a good truck around the pool. The y have 6 restaurants, 3 of them you have to make a reservation. Reservation is very easy through the link appt from the hotel. 2. Some restaurants’s food are so good, some is nay. The stake house is not so good. La Luce is the best for us. 3. Pool are too small for that big hotel. 4. They have show and entertainment every night which is good. 5. All drinks all so good. Most staffs are nice and helpful. 6. The housekeepers didn’t really change well for our room, they at least change the bedsheet after a few nights. Overall is great. Our plunge pool is so small and shallow but good for little kid.

It was really nice hotel. But we went with cheaper rate, so the room doesn't have ocean view, facing the road. you could hear the cars/buses running over night. Otherwise, very good economical hotel. Try to avoid the road facing road.

The hotel has a lot of food, drinks and entertainment, the bedding is also good, the food needs to be booked one day in advance, the swimming pool is very clean, and the hotel can also sign up for sea projects, which is very good. The only drawback is that there are no slippers, toothbrushes, and care products in the room, which is very inconvenient! The hair dryer is also very bad and does not work well!

There's a free shuttle service to the airport, but it is offered few fixed times a day only. You would be very lucky the shuttle time works for your flights. Alternative transport options from the airport are very expensive, even if very close, 10 min ride. I would encourage looking for transport options before booking a room here.

We spent our honeymoon in TRS hotel with my wife. Check in was very quick and smooth unlike some other reviews i read takes a few hours, maybe it was on a weekday. Francisco at the check in counter was very helpful , he helped us upgraded our room to swim up suit and it was amazing! Sostenes and Cesar assigned as our butler for our stay and they were very helpful as well and always smiling. One thing I’d like to mentioned is that they said they have 25 minutes complementary spa for us for our honeymoon, and the reception told us to meet at the lobby next morning at 8:30am to take us to breakfast and to tour us around the resort. But the next morning we realized we have to attend to the sales center where they wants to sell us some traveling package which we didn’t expect, altho they are all very nice but we spent two hours there listening to them on the first morning of our stay and it was our honeymoon. wish they would let us know earlier then I would rejected, and they said we had to attend in order to claim the complimentary spa which at the beginning they said it’s for our honeymoon. Anyways, For food I highly recommended Gaucho steak house, we tried the bone in steak and they grill them with charcoal and it was very delicious , but the second time we went the steak was over cooked a bit. During our stayed we joined two activities, one is water aerobic and paddling. Both instructor was very fun and especially Dente. He was super friendly and patient! Overall we are satisfied with our stay, and would recommend to our friends.

Fantastic property in terms of commons areas. The rooms are pretty outdated and have an adjoining room which feels very unsafe. The pool and beach and breakfast is very good. If I was to give rating in terms of rooms no more than 3 star common areas are a 5 out of 5.

During two of our four-day stay, only 1/4 of the elevators worked properly. During the remaining two days, 2/4 of the time, we were able to go down to the lobby from the floors where our rooms were, but we couldn't go up to the guest rooms from the lobby, which was very inconvenient. Also, the food wasn't very tasty, the restaurants we could use were limited, and even though it was all-inclusive, room service and many drinks were also charged. It was quite a hassle to have to check what was available on the app, but I wonder if that's the case everywhere...? The room was clean and comfortable, but the walls were very thin and we could hear normal conversations from the next room, so we had to be careful. I don't think I'll stay here again.

htl offered unlimited bar drinks and cactails. it was very goods even gave them tips each times and nice taco-house was jut next building (casher bigman was real amigo as opposite than expectation as fullfil with some source etc) the important is delicious to eat there or takeaway^^ ah chedraui also. 2f outside bar was nice

It was really nice hotel. But we went with cheaper rate, so the room doesn't have ocean view, facing the road. you could hear the cars/buses running over night. Otherwise, very good economical hotel. Try to avoid the road facing road.

The hotel has a lot of food, drinks and entertainment, the bedding is also good, the food needs to be booked one day in advance, the swimming pool is very clean, and the hotel can also sign up for sea projects, which is very good. The only drawback is that there are no slippers, toothbrushes, and care products in the room, which is very inconvenient! The hair dryer is also very bad and does not work well!

Fantastic property in terms of commons areas. The rooms are pretty outdated and have an adjoining room which feels very unsafe. The pool and beach and breakfast is very good. If I was to give rating in terms of rooms no more than 3 star common areas are a 5 out of 5.

Everything was amazing at this hotel except for a couple things. The service was wonderful. Enjoyed that part the most. The food was also very good. Especially enjoyed the gourmet Italian restaurant, Chianti. Service there is the bomb! The pool is small and overcrowded, however. Not much seating around the pool either. The beach was sufficiently stocked with plenty of palapas and chairs, which was nice. Didn't have a problem getting a space on the beach any time of day. The color of the water in this location is absolutely breathtaking, but the roughness of the beach is tremendous. Very difficult to enjoy the water at all. Next time I will have to find a place with calmer waters. Getting a reservation for the gourmet restaurants is daunting, as usual for Mexico. I can never understand why making dinner reservations is so difficult to do at these all inclusive hotels. It is really ridiculous. The day we arrived, the ”concierge” (but really the timeshare sales person) promised to make a reservation for us for a few nights later to eat at the Italian restaurant, and she told us to check with her the day before to confirm the reservation. So I did exactly as she said but I was told that they cannot see what reservations are made until the day of the reservation. So I had to check again the day of, and of course there was no reservation made for us. They were able to give us a reservation for that evening, however. Good thing because I would have really been upset had they not, especially since we were going to be leaving the next day! Soooo very tired of this BS at the all inclusives. It's coming to the point where it's not even worth it to do the all-inclusive anymore. So very ridiculous, I swear. Something so easy has to be so difficult for them. Anyway, I wouldn't stay here again because we were not able to enjoy the pool at all, nor the beach because of the roughness of the water. Almost constantly there is a volleyball game going on in the pool and there's no room for anything else unless you want to get hit in the head by the ball! But the music around the pool was good most of the time.

Because it is the cheapest room, the room environment is average, but the location of the hotel is great

The hotel is generally very good. It seems that we were upgraded. We were supposed to be in a standard room, but it was upgraded to a suite. Restaurant meals that require reservations are generally very good. Especially the white box, several dishes are delicious. Then a creative restaurant was also very delicious, much like fine dining. Many small creative dishes were served and someone introduced them. They even replaced the mushrooms with other vegetables just for me (I don’t like mushrooms). Boys need to wear long pants and collared clothes to most restaurants, but girls can wear anything. Room service is also free for our room types. The mini bar has all kinds of drinks and snacks. Overall satisfied, I would return if the price was cheaper. Note that if the room type is not Sian Kan, many things (services and restaurants) will be charged extra, so if the price difference is not big, it is recommended to book Sian Kan. Basically everything in the hotel is free.

Although overall it was a good stay, most of the employees are rude and grumpy. On the other hand, reservations at the best restaurants are complicated. They do not stock the mini bar even though we request it several times.

The hotel is located a short distance from the center of the city, where Coco Bongo is located. The hotel is very clean and nice.

The property was amazing. You feel like you're in a paradise in the middle of the jungle. The food was great and the service was top notch. Only thing was some people had a bit too much fun at the pool and had accidents that made everyone evacuate the pool for cleaning, but there are other pools and lagoons that you can relax in to make up for it. Make sure you try the fish tacos at the restaurant by the beach and the roof vegan restaurant was also great for breakfast. Also make sure you go to XPLOR.... it's so well made... and we had the most fun there. We regret going to Xelha... you go there in the morning and you're stuck there until 4pm where as XPLOR you can go back an forth freely. We regret not trying the other parks that were a part of the resort.

I love the scenery! The atmosphere is great and the pool is great too! However, replies are so slow that it is very difficult to communicate via email.

Top management!!! Very friendly staff. Everything new and modern with a great pool. Good breakfast. Location advantageous, with supermarket in the house (top & cheap food from the grill on site).

The hotel is in PDC, about 1 hour to Cancun Airport and Tulum, 45 minutes to the 7-digit area. The breakfast is a bit monotonous, but the taste is OK, free parking, super large room, apartment room, but no balcony and no sea, just an economy hotel. The hotel is new, the water has no smell, but the shower is very small. The service is very bad, the next day I was forced to wear the hotel's bracelet, in fact no other guests wore it (it is not an all-inclusive hotel, there is no need at all). I did not have a conflict at the time, but gave them a huge eye roll. And did not give a tip. It takes 6 minutes to drive from the PDC pier and 10 minutes to Xplore. High cost performance.

hotel done fixed their mistake from the website I booked. When we arrived they told us we need to pay extra tax & no bkft included. But we showed them the itinerary that we payed. Hotel( Guillermo ) initiatively solve the mistake for us, which is a very good move! Allow us to enjoy more in the beautiful trip. Restaurant waiters are super kind and pay attention on their guests which is five star service we expected all the time. Thanks Walter giving us a wonderful experience. Also the one who assisted us bring luggage downstairs in this morning, Axel was super detail oriented in service, perspected our needs!! He deserved more! Thanks for those beautiful exp. your colleagues made our trips easy & enjoyable!

It’s a great location near the ferry. It can be noisy at night but not horrible. The air conditioner initially didn’t work and the bedspread wasn’t clean but when I called the front desk they immediately took action and fixed it.

POSITIVA AL 100 *100

The off-season is not too noisy, the people are not crowded, the food and drink are very high-end, the room hardware is very high-end, that is, it is comfortable and convenient, but also has face, the location is very good, and it is super safe!

Overall the hotel was clean, but the facilities were noticeably old - the bathroom mirror was dirty, the shower nozzle didn't work, and the water pressure was weak. There was also a party on the first floor or on the rooftop that went on until nearly midnight, so the music was loud and I was woken up by the constant sound of chairs being pulled from the floor above at around 3am. The breakfast was good on the first day but not so good on the second day. I also didn't understand why I was charged an additional fee on the day, even though I had booked and paid the rate which included accommodation tax. It's well located, but considering the price it is a Samsung hotel.

Really a great experience. I was with my husband, we stayed in the privilege suite, perfect! Spacious room, with individual taps, hydro in the bathroom and in the outdoor area with views of the garden, surreally comfortable bed. The Hotel has a wide variety of restaurants, including Italian, Japanese and steakhouse you must book on the day, the rest just go and wait. The Japanese restaurant is not so much about the food but about the sushi chef's experience, it's more of a show, incredible! I recommend the buffet restaurant as it has a variety of cuisine from different countries and the Japanese restaurant. Unfortunately, we didn't have good service at the restaurant on the beachfront, which is the only criticism! The resort has several green areas, so you can find several animals, super cute!! We went bowling and they even have karaoke nights, really fun! I would suggest just having a heated pool, as all of them are not heated. It's a complete resort, with ice cream parlor, cafe, wonderful. I recommend it to everyone!

I love the scenery! The atmosphere is great and the pool is great too! However, replies are so slow that it is very difficult to communicate via email.

Top management!!! Very friendly staff. Everything new and modern with a great pool. Good breakfast. Location advantageous, with supermarket in the house (top & cheap food from the grill on site).

The hotel is in PDC, about 1 hour to Cancun Airport and Tulum, 45 minutes to the 7-digit area. The breakfast is a bit monotonous, but the taste is OK, free parking, super large room, apartment room, but no balcony and no sea, just an economy hotel. The hotel is new, the water has no smell, but the shower is very small. The service is very bad, the next day I was forced to wear the hotel's bracelet, in fact no other guests wore it (it is not an all-inclusive hotel, there is no need at all). I did not have a conflict at the time, but gave them a huge eye roll. And did not give a tip. It takes 6 minutes to drive from the PDC pier and 10 minutes to Xplore. High cost performance.

hotel done fixed their mistake from the website I booked. When we arrived they told us we need to pay extra tax & no bkft included. But we showed them the itinerary that we payed. Hotel( Guillermo ) initiatively solve the mistake for us, which is a very good move! Allow us to enjoy more in the beautiful trip. Restaurant waiters are super kind and pay attention on their guests which is five star service we expected all the time. Thanks Walter giving us a wonderful experience. Also the one who assisted us bring luggage downstairs in this morning, Axel was super detail oriented in service, perspected our needs!! He deserved more! Thanks for those beautiful exp. your colleagues made our trips easy & enjoyable!

It’s a great location near the ferry. It can be noisy at night but not horrible. The air conditioner initially didn’t work and the bedspread wasn’t clean but when I called the front desk they immediately took action and fixed it.

POSITIVA AL 100 *100

The off-season is not too noisy, the people are not crowded, the food and drink are very high-end, the room hardware is very high-end, that is, it is comfortable and convenient, but also has face, the location is very good, and it is super safe!

Overall the hotel was clean, but the facilities were noticeably old - the bathroom mirror was dirty, the shower nozzle didn't work, and the water pressure was weak. There was also a party on the first floor or on the rooftop that went on until nearly midnight, so the music was loud and I was woken up by the constant sound of chairs being pulled from the floor above at around 3am. The breakfast was good on the first day but not so good on the second day. I also didn't understand why I was charged an additional fee on the day, even though I had booked and paid the rate which included accommodation tax. It's well located, but considering the price it is a Samsung hotel.

Really a great experience. I was with my husband, we stayed in the privilege suite, perfect! Spacious room, with individual taps, hydro in the bathroom and in the outdoor area with views of the garden, surreally comfortable bed. The Hotel has a wide variety of restaurants, including Italian, Japanese and steakhouse you must book on the day, the rest just go and wait. The Japanese restaurant is not so much about the food but about the sushi chef's experience, it's more of a show, incredible! I recommend the buffet restaurant as it has a variety of cuisine from different countries and the Japanese restaurant. Unfortunately, we didn't have good service at the restaurant on the beachfront, which is the only criticism! The resort has several green areas, so you can find several animals, super cute!! We went bowling and they even have karaoke nights, really fun! I would suggest just having a heated pool, as all of them are not heated. It's a complete resort, with ice cream parlor, cafe, wonderful. I recommend it to everyone!

Too satisfied, this price is the lowest in the whole network. The room is large enough, two double beds, a foldable sofa bed, and a microwave. The facilities are modern, the socket on the lamp is particularly practical, and there is no converter. Hotel location is good, a street is the lively Fifth Avenue, the hotel has free dedicated parking. Breakfast has Western bread, there are also Mexican specialties, rich