Hotel is good for cleanliness, location and services. Some basic amenities should be more such as towels which generally good qualities hotel have multiple ones. It’s in fact a small deal which can be improved easily.
The hotel is nicely decorated. Checking in and out was a swift.
There is a terrace to chill out on the 6th floor. A doable fitness gym and spa is available on the 7th floor. Lift is accessible from 1st to 6th floor.
Room is nice with fridge. Iron and ironing board can be requested.
Simple breakfast. It could be better tasting with different variety everyday.
Extra water is chargeable at 50 rupees per bottle.
We stayed on the 2nd floor and cockroach was found on the 2nd day the the toilet. Thankfully we managed to catch it.
The staff is warm, the breakfast buffet is rich in content, the facilities and sanitation are good, quiet, and the location is not far from the entrance of the scenic spot and walks to the Palace Square.
The staff allowed us to check in early after a long overnight train. Thank you. The hotel is comfortable and perfectly located. We could walk to the Potala and Jokhang Temple. Dozens of restaurants and cafes were also within walking distance. There was oxygen in the rooms and
breakfast staff were very welcoming. Would stay there again.
Extremely wonderful hotel 15 minutes walk from the airport. Everything was sparkling clean, comfortable, and I always felt well taken care of. The gym is well stocked and has a great view of the city. Breakfast was another highlight and included many delicious Nepalese, Indian, and Western foods. The front desk staff were extremely helpful and kind, helping me call taxis for a cheaper fare than the tourist rip off price, and they also helped me store my luggage overnight while I went on a yoga retreat. Can’t recommend this hotel enough!!
We really enjoyed our few days at this hotel. The staff is very friendly, the rooms are clean, cosy, quiet and airconditioned. The food is diverse and nice. Breakfast selection is small, but good.
It is located in one of the best locations in town, centrally located between main sites like Kathmandu Durbar Square, Patan Durbar Square, and the airport. The hotel provides a free shuttle to the latter.
The hotel’s pool, spa and gym are also recommended.
Excellent location, within walking distance to the Thamel area. It's close enough to be convenient but far enough to be quiet. We were offered warm drinks during check-in, which was a nice touch, especially in winter.
The room was very clean and quiet, and the hotel thoughtfully prepared a cake for us.
The laundry service was also very convenient and efficient.
All the staff were very helpful. The gentleman who helped with our luggage even assisted us in identifying our car by its license plate (as all license plates here use Arabic numerals), and the front desk staff helped us book bus tickets.
I must first say that the service staff there were very friendly and helpful. Check-in and check-out went very smoothly. The hotel staff were also very polite and kind and helped take photos. But I think the hotel rooms are not as beautiful as in the photos, and the outdoor balcony is actually very small and you can't see any scenery, which is very different from the pictures. There are a lot of mosquitoes in the swimming pool and hot spring pool, so if you come here for the facilities, it's okay. There are many facilities here, but basically you have to pay, even the sauna and steam room need to be reserved and paid. The hotel itself is independent and it takes at least 10 minutes by car or 30 minutes on foot to get to the more populated village. At this time of year, it will rain in the afternoon, and there are a lot of clouds and basically no mountains can be seen, so try to avoid this time. Their staff said that it is best to come from December to January! Breakfast was average
On this special day, I chose to check in at Shanker hotel.
The warm service,delicious food and quality environment,everything is so good.
The hotel prepares decorations and cake very thoughtfully, surprised us.
Due to the late arrival time, the hotel also thoughtfully provided me with dinner order so that could enjoy it when we arrived.
Finally the food upexpectedly delicious.
I recommend you to choose Shanker hotel.
Wherever it’s a vacation or celebration it is best choice.
Hotel near Thamel,Kathmandu100% of visitors choose this area
AAnonymous User2025.12.30
Excellent location with many eateries right at doorstep. There is a Chinese restaurant in the hotel and serves excellent and delicious food. There is also a cafe at the lobby
The room was superb
I slept through the night especially after a long week of trekking
The only downside is there is no smart TV and everything on the screen is Chinese. Best part is there is a washing machine at higher floor where guest can washed their dirty hiking laundry.
Cleanliness of hotel:8/10
Great
115 reviews
9.3/10
Price from
THB 1,227
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8.4/10
Very Good
GGuest UserExperiencia decepcionante para un hotel de esta categoría
Comentario:
Nuestra experiencia no fue la esperada. El desayuno picnic fue muy escaso: solo incluía un zumo, una magdalena y pan sin nada. Además, nos llamaron a las 2:30 de la madrugada para preguntar de qué queríamos el zumo del picnic, algo totalmente inaceptable.
La limpieza de habitaciones se realizaba sobre las 17:00 h, cuando lo habitual es que se haga por la mañana mientras los huéspedes están fuera. Esto resultó bastante incómodo.
La media pensión tampoco fue clara: ofrecían menús distintos según fuera comida o cena, y el personal no sabía qué platos estaban incluidos. En una ocasión nos cobraron el postre de la cena, cuando el día anterior en la comida no se había hecho, sin haberlo comunicado previamente. La ultima noche decidimos no cenar por la incomodidad de lo sucedido.
Tampoco aplicaron el 20% de descuento del room service que corresponde a los huéspedes alojados.
Por último, un camarero se quedó con el cambio al pagar en efectivo. No tenemos problema en dejar propina, pero es cuestión de educación devolver el cambio y dejar que el cliente decida cuánto dejar.
En general, faltó organización y atención al detalle, algo que debería cuidarse mucho más en un alojamiento de este nivel.
GGuest UserWe knew the service would be good as soon as we booked, and within hours we received a welcome email, listing the ways we could contact them if we needed to.
On the pick up at the airport, they were speedy and efficient and the taxi ride only took us 20 minutes with traffic.
As we walked through the door we were blown away by the interior decoration, only then to find that hotel had been a former palace!
Historic artifacts and pictures were strewn through the hallways and the outside only matched the royal feel with perfection.
We stayed in the royal suite, with a big bed and balcony. The staff were great, the breakfast was standard for off peak times and although the location isn't in the depth of Thamel, the area most will go out for eating and drinking, it was within 30 minutes drive of most landmarks and as it was the ambassedy/ office worker area, there was a nice vibe.
There were some things that can't be controlled. The hotel did a good job of providing heat as the weather in February is still chilly.
The pollution was real. Especially as you walk nearer the streets, something to think about if you are sensitive to this. Apart from that, It was all really wonderful. Niraj Yadav the receptionist and the team, we thank you dearly.
RRay kosasihPleasant stay with great location, but bathroom needs improvement
We stayed here for a few nights and overall had a pleasant experience. The hotel is in a very good location, just a short walk to the Thamel area, so it was easy to explore without needing taxis. The room was clean, and the breakfast buffet had complete selections, with some dishes rotating daily.
However, we did encounter an issue with the bathroom floor. The tiles in the bathroom were the same as those in the bedroom area, and as a result, the floor became extremely slippery when wet. My wife even slipped once while taking a shower. It would be much safer if the hotel installed proper bathroom flooring. The toilet spray was also positioned awkwardly on the left side, and the toilet seat felt loose, which affected comfort.
Our original king room wasn’t ready at the 2 PM check-in time, but the staff offered us the option to check in immediately with a twin room, which we accepted. Throughout our stay, the staff were friendly and very helpful. When my wife requested help to switch the air-conditioner to heater mode, they sent someone right away and even provided an extra portable heater, which we really appreciated.
We were granted a late check-out until 2 PM, and because our flight was late at night, we extended the stay until 6:30 PM for an additional USD 30+. This was convenient for us.
Overall, it was a pleasant stay with great staff and location. The only major area that needs attention is the bathroom design and safety, which should be improved for better comfort.
MMatthew1122The grounds of the hotel are beautiful and the service, as well as the food is excellent. The rooms however, are very old and small (we were able to change rooms after bringing this up with reception). The location is in Thamel and getting to nearby attractions is convenient
EExpatWas able to make a video. Cannot post that one on Trip app.
For this trip to Nepal, I had a driver scheduled ahead of time to make the drive up there in the dark easier. Pay extra if they stay or go down. No need to leave the property, but lovely locals in both road directions. It seems lots of people take their motorbikes up. There’s even college students and bus groups. Some vacant and less expensive hostels, but this location has everything needed. I think it’s a good night or two to stay. I arrived dinner and stayed two nights. All employees wonderful. Binod said Hotel can help arrange driver, but the bus also comes up. Sunrise depends on fog. Good either way.
GGuest UserThe hotel service is very professional, the breakfast is rich, and the front desk service is warm and thoughtful. When I asked for water, it was delivered quickly. There is also a hair dryer in the hotel, and the hot water for bathing is very comfortable.
Many Chinese people go to other places to find Chinese food, but they find that the most authentic Chinese food is on the ninth floor above the hotel. And the chocolate brownie here is very authentic. It was supposed to be eaten with ice cream, but I asked for hot ice cream, and the hotel immediately made hot ice cream. There is the largest farmer's market in Kathmandu next to the hotel, and 6 big apples cost less than 20 yuan. You can buy all kinds of vegetables and fruits here.
Because Kathmandu is often congested, if you connect with a flight, the hotel is very close to the airport, which is another big advantage.
中中島美儀ZoeyExcellent location, within walking distance to the Thamel area. It's close enough to be convenient but far enough to be quiet. We were offered warm drinks during check-in, which was a nice touch, especially in winter.
The room was very clean and quiet, and the hotel thoughtfully prepared a cake for us.
The laundry service was also very convenient and efficient.
All the staff were very helpful. The gentleman who helped with our luggage even assisted us in identifying our car by its license plate (as all license plates here use Arabic numerals), and the front desk staff helped us book bus tickets.
DDigitalNomad TravelerI stayed at Hyatt Centric Kathmandu and was pleasantly surprised — the room was actually better than in the photos! Spacious, clean, and beautifully designed, with stunning views of the mountains, the city, and even the Monkey Temple. Definitely a highlight of the stay.
The rooftop pool was decent, not too crowded and with a nice ambiance. I also ordered room service once — the food was just okay, and the breakfast was a bit underwhelming, especially for a Hyatt. The selection was quite limited for this brand's usual standard.
One downside was my arrival experience. I came down from a taxi and noticed there were no bellboys or concierge staff outside to help with my luggage — maybe due to a staff shortage? Only once I approached the lobby did a staff member assist me and take my bags to the room. Thankfully, check-in itself was smooth and fast, and I appreciated being allowed to enter my room before the standard 2 PM check-in time. The welcome drink was also a nice touch.
All in all, the room and view were excellent — probably the best part of this Hyatt. Just a bit more attention to guest arrival and food variety would make the experience even better.
GGuest UserThe hotel isn’t in a touristy area, so there’s not much to see around, but that also means it’s quiet and only about 10–15 minutes from the airport. The room was clean and comfy with a nice view, and the rooftop infinity pool was amazing — perfect spot for couples to chill and enjoy the sunset.
The restaurant was okay, and the staff were super nice and helpful. The gym is small but has enough equipment for a quick workout. I also tried their massage service — really good and great value for money.
Overall, a very pleasant and relaxing stay. Great choice if you want somewhere peaceful but still convenient!
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