With a stay at Radisson Hotel Cincinnati Riverfront, you'll be centrally located in Covington, within a 5-minute drive of Great American Ball Park and Duke Energy Convention Center. This hotel is 1.7 mi (2.7 km) from Newport Aquarium and 4.7 mi (7.6 km) from University of Cincinnati.
Be sure to enjoy recreational amenities including an indoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
Enjoy American cuisine at Eighteen at the Radisson, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Full breakfasts are served on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, express check-out, and a 24-hour front desk. Planning an event in Covington? This hotel has 10323 square feet (959 square meters) of space consisting of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 220 guestrooms featuring refrigerators and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
"I was going to chalk up my experience as an isolated incident and let it fade away.
That was until I received a phone call last evening around midnight! A rep. from Trip calling me asking about for my input concerning my stay at this hotel. I relayed to her that I had called Trip.com a couple of months ago right after a friend and I rented a room.
We rented a room around 5pm or so. I had expressed that the power in our room - the TV, Lamps, Microwave, Frig., did not work. We put a complaint into the front desk around 6pm. Issue was not resolved until later on, around 10pm approx. About an hour after that is bedtime so 95% of watching TV, microwaving, etc, was wiped out.
When I put the call into Trip,.com a couple of months ago, I received no follow up, until last night. Last night the caller wanted feedback about my room. I went over everything that had occurred. She also wanted input on how they could improve. I said, it's very simple, just focus on basic customer etiquette and satisfaction. At no point has any type of recognition been expressed concerning my loss of enjoyment of here said hotel stay.
Customer service/satisfaction is becoming non-existent ."