Explore historic Bath from the DoubleTree by Hilton Bath City hotel, in the heart of the city, on the River Avon. Enjoy seasonally inspired a la carte dining in the warm and welcoming atmosphere of our Atelier Restaurant. We serve a good range of cocktails in the sophisticated Lobby Bar as well as coffees and alcoholic and non-alcoholic drinks. Work out in our well-equipped, air-conditioned 24-hour gym.
The DoubleTree by Hilton Bath City hotel is set amid the fine Georgian architecture of central Bath. Visit Bath attractions like Royal Crescent, Theatre Royal, and Roman Baths or relax at the Thermae Bath Spa. Only 90 minutes by train from London, our hotel in Bath City provides three air-conditioned meeting rooms to cater for up to 200 people. The hotel's County Suite accommodates private dinner banquets, exhibitions or seminar events for up to 200 delegates.
All bedrooms at the hotel offer WiFi, internet access (fees apply), 32-inch flat-screen TVs with pay on-demand movies, and a range of luxury complimentary bathroom products. Step up to a deluxe room or suite for extra space and amenities.
"One rather expects that a stay at a Hilton, a brand one has long held in considerable esteem, would meet a certain standard of hospitality. Regrettably, this particular establishment fell woefully, almost impressively, short.
Upon retiring to our room after a long day, we discovered, far too late in the evening to make alternative arrangements, that we had been allocated a room adapted for disabled guests, a fact that necessitated all manner of inconvenient provisions simply to make the facilities usable. One does wonder why such rooms are assigned without so much as a courteous forewarning.
To compound matters further, the washbasin drained at a pace one can only describe as glacial, leaving the bathroom floor in a thoroughly disagreeable state. Not wishing to cause a scene at such an ungodly hour, we soldiered on, which, in hindsight, was far more grace than this establishment deserved.
Seeking the modest comfort of a pair of slippers, hardly an extravagant request in a hotel of this supposed calibre, I contacted housekeeping, only to be informed, with the practised efficiency of someone reciting a well-worn script, that they had none available. The response came without apology, without sincerity, and without a single alternative offered.
What truly sealed this review, however, was the checkout. Upon raising these entirely legitimate grievances with the receptionist, we were met with the sort of detached, performative *”sorry”* that one might extend to a stranger one had lightly bumped into in a corridor, utterly hollow and entirely unbefitting of the occasion. She carried on with her business quite unruffled, as though the comfort of her guests were a minor inconvenience to her morning.
In short: the location is agreeable, that much I shall concede, but the standards are simply not commensurate with what one pays, nor what the Hilton name implies. One ought not to have to interrogate the front desk simply to ascertain whether one's room is fit for purpose. That is not a burden a paying guest should bear.
We shall be reconsidering future bookings, and I would strongly counsel prospective guests to enquire rather thoroughly before committing. Standards here, I'm afraid, are not quite what they ought to be."