Located in Crawley (Maidenbower), Europa Gatwick Hotel is within a 5-minute drive of Worth St. Nicholas' Church and Manor Royal Business Park. This hotel is 15 mi (24.2 km) from South Downs National Park and 15.9 mi (25.6 km) from Surrey Hills.
Enjoy a range of recreational amenities, including an indoor pool, a hot tub, and a sauna. This hotel also features complimentary wireless internet access, wedding services, and a fireplace in the lobby.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 7 AM to 9:30 AM and on weekends from 7:30 AM to 10 AM for a fee.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 246 guestrooms. Wireless internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and complimentary newspapers, and housekeeping is provided on request.
"Terrible attitude from the front desk staff. The clerk managed to mix up the rooms allocated to our party and then, rather arrogantly, blamed us for swapping rooms, when in reality I had to change rooms because the heater in the original room was not working.
I even apologised in case there had been any misunderstanding after a long journey, but instead of trying to resolve the situation professionally, she replied that she was also tired. To make matters worse, it later became clear that the confusion stemmed from the room allocation system itself, with room numbers being noted on a piece of paper with handwritten markings.
If it had not been for the other member of staff, who remained calm, understanding, and helpful throughout, I would have packed my belongings and left immediately.
This is simply not the right way to treat paying guests. Customer service should focus on resolving problems, not shifting blame. Unfortunately, this experience left a very negative impression of what could otherwise have been a pleasant stay"