Read genuine traveler ratings & reviews to find your perfect stay.
Posted on May 25, 2026
RPSMWe stayed in two King rooms with balconies as a family and overall the hotel has a lot going for it. The location is fantastic — right in the heart of Exeter, perfect for walking everywhere. The hotel itself looks great, especially the sky bar on the top floor. The views are excellent, the drinks are very good, and the service up there was genuinely friendly and attentive. We also grabbed some nibbles in the downstairs restaurant and both the food and service were solid.
The rooms were clean, spacious, and the balconies were a nice touch. Everything felt modern and comfortable.
The only real downside — and it’s a big one — is the front desk service. For a hotel at this price point (and especially as an IHG property), it really let the whole place down. The staff were slow, not particularly knowledgeable (and I hate to add, not the ”quickest”), and quite short/rude at times. We were told when checking in that we’d get late checkout as IHG members, but when we returned later a different staff member had no idea what we were talking about and seemed confused about how to handle it. She eventually offered only one room until 12pm, which after a 3pm check-in really doesn’t feel like proper late checkout.
We travel a lot and the front desk experience here was noticeably below standard. The rest of the hotel (rooms, bar, restaurant, location) is genuinely good, but the poor front-of-house service is what we’ll remember most. Would I stay again? Probably, because of the location and the rooms, but I really hope they sort out the front desk training and attitude.
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Price per night from:NZD 145
Posted on Apr 26, 2026|Double Room
Guest User
Booked at a good price in breakfast.
Hotel complied with the room request which was delightful..
Staff friendly and room clean and good size.
Only issue being the outside noise coming thru the closed window... A nearby car doing donuts nearby for 15 mins around 1am in the night.
Parking cost is additional which is unfortunate esp as they charge a discounted rate of 7 pounds...
The near located steakhouse is way too expensive for the meals it offers...
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Price per night from:NZD 100
Posted on Oct 20, 2025
Guest User
Very well placed for the Sandy Park Exeter Chiefs rugby club. The hotel is clean, staff helpful & friendly & maintained to a high standard. Food is a bit expensive but nice. Breakfast is buffet style & has many choices. We use this hotel regularly & recommend it
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Price per night from:NZD 165
Posted on May 10, 2024|Standard Twin Room Ensuite
自由海鷗The hotel is located near the city and is very convenient. The service staff are very friendly. The breakfast is rich and delicious. All the staff work hard to provide hospitality. It is very close to the Central train station within walking distance.
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Price per night from:NZD 117
Posted on Sep 1, 2025|Single
Guest UserThe room and hotel itself is clean and good. Very cosy and location is near city centre.
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Price per night from:NZD 148
Posted on Oct 6, 2023
Jacky C
The location of the hotel is excellent. I can't believe this hotel is better than expected. The room is spacious and the staff is very polite.
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Price per night from:NZD 101
Posted on Sep 28, 2024|Standard Single Room, Shared Bathroom (Small)
Anonymous UserStayed here for one night in August. Was really impressed with the Telstar. Staff were lovely and very welcoming. Room was cosy (I had a single room) and had everything I needed. Breakfast was great and fab location in town for Exeter St David’s or Exeter Central station. Will definitely stay again when passing through!
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Price per night from:NZD 119
Posted on Sep 14, 2025
Guest User
Our superior king room was spacious, very clean and comfortable. Very large bathroom too with a large bath and separate shower cubicle. Bed was very comfortable and the room had lovely views. Staff were polite, friendly and helpful. We drove to the hotel from the A38 to the hotel and the lanes were narrow (as are many lanes in Devon and Cornwall) but the drive through Haldon Forest was beautiful. We drove out the other way through Ide village onto the A30 which was a bit wider! Would definitely stay again.
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Price per night from:NZD 130
Posted on Jul 7, 2025
8285SueH
We stayed for just one night. A much better experience than we had expected, given some of the recent reviews.
The room was large and clean. The bathroom was also very clean and had a lovely,spacious walk-in shower.
The bed was comfortable and we slept well.
Our only negative was that the car park was absolutely full when we arrived at 3:30pm … and the staff checking us in couldn’t have cared less!
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Price per night from:NZD 161
Posted on Jul 5, 2025
Guest User
Fantastic view of the Exeter countryside from the halls of residence! Room Clean and tidy, buffet breakfast very good! Within walking distance of Exeter town centre, very convenient. Reception very helpful and an accommodating of extra things like hairdryer and fan, would defiantly recommend! Great Value!
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Price per night from:NZD 160