Guest User
April 7, 2025
My experience staying at the hotel was good and happy, until the last day of my stay I called an employee in the administration who said his name was Majeed and asked him to extend my checkout for three hours and I will pay the required amount due to my flight delay, but his response was unprofessional and bad and he said that I have to check out at 12 o'clock, and when I went down to the reception and paid the settlement and asked the receptionist to book another room due to my flight time, she was cooperative and asked me to pay the required amount and I was surprised that she returned me to the same room.. When I returned to the room, I was surprised that my bags had been taken out and I could not find them until I went down again and searched for them despite my request to return them several times over more than two hours. The experience of this employee and the last hours were bad. In general, the hotel is beautiful and enjoyable.