Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Nov 24, 2021
Jennifer Pew Harris
I really enjoyed my stay here. Three nights over the weekend and it was peaceful. Comfy bed and great breakfast. Staff was very helpful with all my needs. Clean room, shower had great water pressure. Close to the Malecon with night market and beautiful cathedral down the street. The church bells were quite charming. View from rooftop allowed me to see cool fireworks! I would definitely stay here again.
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Price per night from:AU$77
Posted on Jun 6, 2026
Grady PoonPinnacle is not really close to the main areas, and the location can be a bit confusing, although the service is good. The bathroom faces the back stairs, so you need to keep the window closed. It is a good option for families, with full facilities including a kitchen and cooking equipment. Rooftop swimming pools closed very early but I think its standard in most places.
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Price per night from:AU$233
Posted on Feb 24, 2025
Hipptech Wireless
Had to stay here by accident due to flight cancellations but my wife & I were very pleased! The place is huge and is perfectly situated right by the airport. They do not provide taxi services to the airport unfortunately, but there are taxis always available to take you there, driver will try to rip you off and charge you $20 USD for not even a 5 minute ride, but locals only pay between $5-$10 USD max; so don’t fall for it.
But the hotel was a welcomed surprise for my wife & I. BUY THE BUFFET BREAKFAST ADD-ON! We didn’t we ended up paying $90 for our breakfast Which could’ve been about 40 bucks had we prepaid. Don’t bother buying the alcoholic beverage in a coconut - it’s way overpriced and you get very little alcohol. Definitely take it vantage of the free coupon/services provided at check-in; you get a little coupon book thing that contains free drinks, tequila shots, and passes to the spa, among some other things. Those were added benefits. The room was nice enough, not high-end luxury, but the rest of the hotel was impressive and the massive pool was awesome.
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Price per night from:AU$427
Posted on Feb 5, 2025
Wanson
The place was ok and food isn’t bad
Restaurant staff always wanted a tip
The hotel desk isn’t helpful at all
Whatever requested we made they said yes but never followed
Like a booking at restaurant they didn’t make for us
Or when we asked for some amenities they said yes but never came
No one picked up the phone at night but they said they had 24 hours room service
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Price per night from:AU$378
Posted on Jul 3, 2024
Guest User
Our room was 2 feet from the elevator in the main lobby! We can hear every single person talking and walking by our door as well as kids screaming because the ice cream shop was 15 feet away. The amount of pressure they are putting on every single guest to go and attend the timeshare promotion is unbelievable. If you attend, usually they give you some decent gifts. We get a $200 voucher to spend on the food and drinks. Most of the time they didn't want to take vouchers, or you had to spend the whole $50 at once because the rule was not money back. So if we spend $30 or $40 we have to give them $50. The food was everything but good. The promotional taco dinner was disgusting, with dry fish, beef with no flavor, and dry and overcooked chicken. And they didn't accept vouchers. I went back home with an unused $50 voucher in my pocket because I couldn't use it.
Ramon and Martin from the front desk were the nicest, warmest, and friendliest people I ever met.
All the servers and workers are very hard-working people.
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Price per night from:AU$154
Posted on Dec 29, 2022
Guest User
Pros:
- Good location
- Huge rooms
- Close to Malecon
Cons:
- Too crowded
- Noisy
- Only real option for lunch is their buffet place
- Pool is not clean
- Time share
- Staff could be a little more friendly
- Buffet is too busy/crowded
We had paid via Trip.com for the room with breakfast buffets included. The check-in staff said the payment has not been done and we still had to pay for the room and buffet separately. After 2 hours of confusion and waiting with a 1 year old, it was finally resolved. The staff did not feel sorry or apologize at all for their mistake.
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Price per night from:AU$303
Posted on Apr 6, 2023
Guest User
Excellent place, very attentive staff, excellent food and very friendly reception and lobby bar, as well as views and access to the sea
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Price per night from:AU$232
Posted on Jun 20, 2025
Anonymous User
The environment is very good, the hotel is next to the beach, and it is very close to the old town. The food at the hotel is also very good, there are different foods every day, and performances. The only regret is that I can't book a restaurant that needs to be booked.
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Price per night from:AU$232
Posted on Apr 18, 2026
Anonymous User
The resort itself was beautiful. And we had an amazing view of the sunset. I do wish there was more variety in the foods and the restaurant options. Surprisingly I thought the Mexican restaurant was not that great, but I liked the Italian place and seafood restaurant. The staff was very friendly. For some reason the heat in the Veranda restaurant was always stifling and made dining uncomfortable. The complex needs more elevators and you end up waiting around a lot. Also, I wish there was more entertainment. Dancing was so fun it should be every night. Overall I enjoyed my stay.
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Price per night from:AU$337
Posted on Nov 25, 2025
Guest User
The app was easy to use. However, when they arrived at the hotel, they gave me a room that was not what I had booked, being this much easier. I went to ask for a clarification and the hotel said that it had no information from trip.com about the type of room that I had been confirmed and even mentioned that the confirmation code was incorrect. I don't recommend trip.com because they are not clear between what your booking and what is delivered to you
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Price per night from:AU$205