Chitose Hotels with Wifi

"Best Western Plus Hotel Chitose – Convenient Airport Stay with Mixed Service My family and I stayed at the Best Western Plus Chitose this week. The hotel is about 10–15 minutes from New Chitose Airport, and the taxi ride cost roughly $30 USD, which made travel very convenient. Our arrival experience wasn’t the strongest start. We arrived around 2:00 pm and were told our room was ready but that we would need to pay an additional fee to check in one hour early. They held our luggage while we waited in the lobby, and about 10 minutes before official check-in time they offered to let us in to our room (10 minutes early) as a “favor.” Since the room was already prepared, this felt unnecessary and didn’t set the most welcoming tone to charge us. Even simply delivering our luggage to the room while we explored would have been appreciated. The room itself was quite good. It was clean (besides couch stain and shower smudge), relatively spacious by Japanese standards, and stocked with the usual thoughtful amenities common in Japan. The beds were comfortable, and having three pillows per bed was a nice touch. The soaps also felt high quality. The TV is not placed at an angle that makes it easy to watch from the bed, only the couch but we didn’t use it or this living room area. The location is another plus, with several restaurants, Seven-11 and shops within easy walking distance. Service was somewhat inconsistent. The concierge provided a map with recommendations but mentioned being new to the area and couldn’t share much additional insight. When we asked the night desk attendant about nearby places serving Japanese soufflé pancakes for breakfast, she suggested waiting for the hotel café to open at 10:00 am, even though they don’t actually serve pancakes, which wasn’t especially helpful. Overall, the hotel is clean, comfortable, and very convenient to the airport with reliable WiFi. Just don’t expect highly proactive hospitality or detailed local recommendations beyond the basics."

"This was my third stay, and I chose this hotel again because my previous two experiences were so good. However, this time was truly unacceptable. We arrived at the hotel around 11 AM. My daughter had injured her leg while skiing, so we asked the middle-aged woman at check-in if we could check in early. She said yes, but we'd have to pay for an additional day – what a rip-off! The funny thing is, they told us we could wait in the lobby until 3 PM without paying. The lobby was nice, so we decided to wait there instead of wasting about 1700 RMB. But then, to our surprise, we saw the staff taking our luggage and other belongings to our room much earlier, while we weren't allowed to enter. Crazy! On top of that, the Wi-Fi signal this time was incredibly poor, almost unusable. Reporting it to the hotel didn't help either; we had to use our own data. So, this stay was truly, truly, truly disappointing! Attached is a photo of my daughter in a wheelchair, and they still wouldn't let us check in early. That middle-aged woman was so inhumane!"

"I didn’t have high expectations due to the reasonable price. We chose this hotel for its location near the airport, as we had a very early morning flight, and for the free airport shuttle service. The bathroom was surprisingly large, clean, and very comfortable."

"I had a wonderful stay at Air Terminal Hotel. The location is absolutely perfect since the hotel is directly inside the airport, making it extremely convenient, especially for travelers with early morning flights. The airport itself has many shops, restaurants, snack stores, and convenience stores, so it’s very easy to find food, drinks, and anything you might need. The room is compact but clean and comfortable. One of the highlights was the window view overlooking the airplanes — it was a unique and beautiful sight.✈️ 😋Breakfast was excellent with a wide variety of delicious options. The staff were also very friendly and helpful. The hotel also offers access to an onsen, which is a great feature, although I didn’t get the chance to try it because the queue was quite long. Overall, it was a very pleasant and convenient stay. I would definitely recommend this hotel to anyone looking for comfort and easy access at the airport.👍"

"I stayed for just one night. It was snowing that day and quite cold outside, but the lobby and even the room were warm and well-cleaned, making for a comfortable stay. There were plenty of amenities provided, including toothbrushes, bath towels, and a hair dryer, so I had no particular inconveniences. If I had to say something, the outlets above the bed didn't work well for my smartphone charger or hair dryer, even when plugged in properly, so I had no choice but to use the outlet next to the TV. Overall, I had a pleasant stay and would like to stay again if I have the opportunity."

"The hotel room was clean, comfortable, and the hotel is located near the train station in the quieter Chitose area, which made for a relaxing stay. The staff were friendly, helpful, and provided great room service. One of the biggest highlights was the convenient airport transportation, especially a huge relief when we had to manage our suitcases in the snow. There is also a shopping mall near the hotel, along with a large shoe plaza offering many options at reasonable prices. The staff there were incredibly kind and provided excellent service, making the experience even more enjoyable."

"This onsen hotel truly exceeded my expectations! The large public bath was spacious and comfortable, with both indoor and outdoor pools offering stunning views. The hot spring water is natural, and after a soak, my skin felt smooth and supple, and my mind and body were completely relaxed. The hygiene was impeccable, the service attentive, and the combination of snow scenery and the onsen created an incredible atmosphere. I'll definitely stay here again on my next trip to Hokkaido!"

"The hotel staff is very nice in helping us checking in and gave us 4 tokens for the vending machine (we're a group of 5). Each coin worth 150 JPY. The onsen is clean and safe, separate floor for men and women onsen. For women, there will be a code to enter when entering the onsen on the 14th floor. The room is clean and the AC works well. Great overall experience. The hotel also offers a free shuttle bus to the airport. 8 people per bus."

"The hotel management is really poor. The public hot spring always has a sticky film on top, and there were foreign objects in the large pool where people lie down, almost cutting my skin. The worst part is that these things can't be removed. The day after soaking, my feet were incredibly itchy, probably due to a fungal infection. People with tattoos and whatnot were also soaking, and no one seemed to care. At 9 AM, staff members were walking around the hot spring area in outdoor snow boots, which was absolutely disgusting. And the funniest thing is, you have to take off your shoes when entering this hotel, and you're not allowed to wear slippers inside the entire hotel. I won't even mention the insufficient floor heating; walk around in socks for a bit, and white socks turn grey. Luggage can be wheeled through freely, so just imagine how dirty it must be. The dinner buffet was mediocre. I ordered a glass of red wine and had a headache all day afterward. The breakfast buffet the next day, however, was decent. I probably won't go back and hope they seriously improve their management. Don't tarnish the Tsuruga brand."

"Very close to the chitose JR station, only around 10mins JR ride to the New Chitose Airport. And you can take a 10-15min walk to a very decent AEON supermarkets, with good value selection of fruits. The hotel has a public bath on the G/F. Small room, but do not ask for too much with this room price. Good in value."