"I stayed at this hotel for a business trip. I really enjoyed the hotel's overall style and the grand, comfortable decor. What truly stood out was the incredibly warm and professional front desk service; their attitude was genuinely excellent. They upgraded my room and even offered snacks upon check-in. Upon arrival in the room, I was pleasantly surprised to find fresh fruit and drinks, which was a lovely touch. The hotel dinner was also quite good, and it was delivered to my room by very friendly staff.
However, I must also point out some areas for improvement: The room's interior decor details were somewhat lacking, with many rough finishes that didn't quite match the hotel's supposed standard (see photos). Housekeeping wasn't as thorough as it could be; I noticed hair and dust in corners that weren't properly cleaned (see photos). After checking into my room, I couldn't find any slippers despite searching everywhere, so I had to request some from room service. The disposable toiletries were of rather low quality; the slippers, in particular, shed fibers that stuck to my feet (see photos).
While the hotel breakfast offered a wide variety, honestly, the taste was quite disappointing. For instance, out of eight seemingly different cold dishes, four contained cucumber, making them indistinguishable, and I couldn't even remember their names. Furthermore, many dishes contained garlic. For someone with a garlic allergy, it was incredibly difficult to find anything edible among the many options. My suggestion would be to use garlic only when essential, omit it when possible, and refine the dishes to cater to a broader range of dietary preferences.
Finally, I must reiterate that the front desk staff were truly outstanding and incredibly responsive. They even offered a small gift upon my departure, thanking me for my feedback.
In conclusion, this hotel is definitely worth revisiting, primarily due to its exceptional hospitality team. If they could address the decor details, housekeeping standards, and breakfast quality, it would be absolutely perfect. I look forward to being pleasantly surprised by improvements on my next visit!
Service: Extremely satisfied with front desk service; dinner and its service also satisfactory.
Ambiance: Very good.
Cleanliness: Needs improvement.
Facilities: Quality of disposable amenities needs upgrading."